March 9, 2009

Upcoming Meeting Notice

The Association of Service and Computer Dealers International (ASCDI) is a 30 year old, worldwide non-profit organization made up of companies who provide technology solutions, technical support or value added services to the business community.

Members and non-members are invited to learn how to grow your business, find new business opportunities, hear from industry representatives and enjoy some fabulous networking events at our conferences:

EUROPEAN CONFERENCE: June 17 - 19, 2009
Prague, Czech Republic

Location under review

Click here for more information on ALL ASCDI MEETINGS, to view the agendas, lodging details, attendee lists and to REGISTER AT THE EARLY BIRD RATE.

HP and Sun



Cisco confirms global job cuts
Cisco Systems confirmed that it has eliminated a number of positions in the U.S. and abroad. Overall, sources said, the number of employees affected was fewer than the 1,500 to 2,000 that Cisco CEO John Chambers hinted at on the company's earnings call for the second fiscal quarter. According to the networking giant, the staff reduction is part of the "limited restructuring" process Chambers previously alluded to. The job cuts come after normally resilient Cisco's revenue dropped 7.5 percent year over year to $9.1 billion for the second quarter. Coming off the down quarter, Chambers said Cisco expects third fiscal quarter revenue to drop between 15 and 20 percent year over year, prompting him to call the current economic state "The biggest challenge of our lifetime."  Cisco has vowed to continue its aggressive cost-cutting initiative, which Chambers said will reduce operating expenses by $1 billion by the end of fiscal 2009. Along with job cuts and resource realignment, other cost-cutting initiatives within Cisco include a hiring freeze and a sweeping reduction in corporate travel.
Visit ^Back To Top


Terremark launches the Enterprise Cloud in Europe
Terremark Worldwide, Inc. announced the availability of its Enterprise Cloud services to customers throughout Europe. The Enterprise Cloud's availability in Europe provides customers a true, multinational cloud infrastructure that is connected to the cloud infrastructure currently available at Terremark's Network Access Point (NAP) of the Americas in Miami and its NAP of the Capital Region near Washington, D.C.  Terremark's Enterprise Cloud, a revolutionary managed cloud computing platform for mission-critical applications and IT infrastructure, combines the agility and scalability of cloud computing with world-class datacenter and computing infrastructure, access to more than 160 global networks and best-in-class managed services, allowing enterprises to meet the real-time needs of their business with greater efficiency and economy than ever before. At the center of the Enterprise Cloud is an easy-to-use web application that allows customers to dynamically provision, configure, deploy and manage servers in just minutes from a pool of dedicated computing resources. A variety of preconfigured server roles are available across Microsoft Windows, Linux and Sun Solaris operating systems. The portal provides a full reporting interface that allows instant insight into resource utilization and system performance.
^Back To Top

HP and Sun

HP and Sun Microsystems sign multi-year partnership agreement
HP and Sun Microsystems, Inc. announced an expanded multi-year partnership agreement that enables HP to distribute and provide software technical support for Sun's Solaris 10 Operating System on the HP ProLiant server and blade system platforms. Under the terms of the new OEM and support agreement, Sun becomes a strategic HP ProLiant OS distribution partner and Solaris is now elevated to the lineup of key operating environments for the HP ProLiant platform. The new deal sets a course for the companies to work together to expand demand for both Solaris and OpenSolaris on both HP ProLiant servers and server blades into new markets. To further reduce operational costs, the companies will collaborate on integration of Solaris 10 and HP Insight software on HP ProLiant servers to deliver usability and management enhancements.
Visit or
^Back To Top


Devon IT announces comprehensive new thin client solutions orderable from IBM
Devon IT announced its new line of thin client solutions orderable with IBM part numbers. Devon has worked directly with IBM to launch this complete line of thin client solutions that complements IBM's Virtual Client Solutions (VCS) infrastructure. The IBM Virtual Client Solutions bring important benefits to the IT department. In addition to delivering security and control, the Virtualized Hosted Client Infrastructure will enable companies to support more users with fewer resources, while offering the best possible desktop experience from virtually anywhere and on virtually any device. Devon's Line of Thin Clients with IBM part numbers provide a complete set of desktop, mobile and specialized thin client solutions that will meet any end user requirement.

IBM price jumps

It is a tough economic environment out there, and with IBM trying to scare up a little midrange business, sometimes that means making more deals and sometimes that means raising prices so the deals you have give you a little more dough. Here is the scoop on the Power Systems, System p and System i price changes. On January 20, IBM raised prices on many features used in these machines by 10 percent or so, and many features had much larger price jumps. The ones that affect i shops include 11 percent increases on PCI IOP adapters and PCI twinax workstation I/O adapters. Prices on RIO-2 (for p products) and HSL (for i products) I/O adapters, for memory cards used on older Power5 and Power5+ machinery bearing i and p labels as well as newer Power System iron, for activating processors on existing machines as well as for buying new Power5+ processor cards, and for certain RAID disk controllers also rose by 10 percent. You can see a full list of the features that had their prices changed at this link. The announcement letter for these price changes, number 309-758, is available here. In addition to the feature price changes, IBM also increased some feature conversion prices relating to processors, memory, and other features which you can see here.
^Back To Top


Saudi Post selects Intermec CN3 and IP30 to improve efficiency and service
Saudi Post, the leading provider of mail and parcel delivery services in Saudi Arabia, has awarded Intermec Technologies a contract to equip its postal delivery team with CN3 mobile computers and add-on IP30 handheld RFID readers. The contract is a core component of the strategic partnership between the two organizations, and reflects Saudi Post’s commitment to implement the most advanced technology available to improve delivery efficiency and provide enhanced services for its customers. This contract is the latest in a series of major postal wins for Intermec. As a leader in the class of small, advanced, rugged mobile computers, the CN3, with up to four integrated radios including GPS, will enable Saudi Post to stay connected with its postal workers through voice and high-speed data in real time, no matter where the workers are located. The integrated GPS system provides postal workers with hands-free, turn-by-turn voice navigation, making driving safer and more efficient. The versatility of the CN3/IP30 solution provides RFID read-write capability in a single device.
^Back To Top


IDC reports 14% decline in Q4 factory revenue in worldwide server market
IDC reported that fourth-quarter factory revenue declined 14% in the worldwide server market on a year-over-year basis. All of the top five server vendors saw declines in their quarterly and annual server revenue, the first time since the first quarter of 2002. The research firm said that IBM, which held onto its number 1 spot in the worldwide server systems market with a 36.3% market share in factory revenue, recorded a 15% decline in its revenue to $4.9 billion. Although IBM experienced significant weakness in System x, demand for its power-based systems improved in the quarter. HP, which maintained the number 2 spot with a revenue market share of 29%, reported fourth-quarter factory revenues of $3.91 billion, a 10.1% decline from last year. According to IDC, HP was helped by a relatively strong October during its fiscal year end. Dell posted quarterly factory revenues of $1.42 billion, down 9.9% from $1.58 billion in the prior-year quarter. Dell maintained third place with a factory revenue market share of 10.6%. Sun Microsystems' fourth-quarter factory revenue was $1.25 billion, a decline of 14.1% from $1.46 billion in the same quarter last year. Sun's factory revenue market share was 9.3% for the quarter.
^Back To Top



SupportSoft introduces Dynamic Agent
SupportSoft, Inc. announced the release of its next-generation Dynamic Agent, a software solution that makes it simple for enterprises and service providers to automatically resolve customers’ routine tech problems, as well as deploy enhanced services. The solution can provide “point-of-pain services” in the form of “1-click fixes” that let organizations provide just-in-time support and help customers resolve their own issues.  Further, by building on their automated support platform, organizations can now create a new and convenient marketing channel to orchestrate new methods of driving revenue.  With real-time access to the customer’s context and system configuration, personalized and timely offers can be presented -- for example, renewals at or before warranty or subscription expiration; additional data storage upon or before reaching storage capacity; or the latest bandwidth enhancement during periods of high usage. From a marketing perspective, organizations can drive more traffic to their web site and extend brand presence to the desktop.  
^Back To Top


IBM adds to Tivoli Storage Manager
IBM has released its first major overhaul of Tivoli Storage Manager (TSM) in seven years, adding sought-after new features like data de-duplication. "Dedupe" has become a hot spot for storage vendors, who realize the technology can help businesses eliminate redundant data in their storage, thus freeing up space and saving money.
Dedupe is typically an add-on feature, but IBM is hoping TSM 6.0 wins converts because it now offers the technology built-in. Version 6.0 of the data management software also offers integration with IBM's DB2 database and adds new reporting and monitoring tools. According to IBM, beta TSM 6 customers have achieved as much as a 300 percent improvement in backup performance.
^Back To Top


ASCDI Meeting Information
ASCDI NOW Back Issues
Latest Telecom News

VoiceCon Orlando 2009

Register today for VoiceCon Orlando 2009, to be held March 30 – April 2, 2009 at the Gaylord Palms Convention Center & Resort.  Everyone is looking for ways to stretch the corporate budget and reduce costs. VoiceCon will analyze the new framework for enterprise communications and show you how to have a true, bottom-line impact on how your company does business.   REGISTER at:



Only ATN offers safe, secure and closed-end trading with dealers only - no end users! Only the ASCDI Guarantee backs the ATN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit

ASCDI At Your Service


IBM's Third Party Practices & Sales team provides exclusive support for leasing companies, brokers, dealers, refurbishers and maintainers in the US.
Contact the Third Party Support Center (TPSC) in Toronto for normal order processing requests. Their number is 866-432-8274, or e-fax to 845-463-5014 (Attn: Erick Prat Ramos). For email,
Requests for IBM service (except break/fix maintenance) and configuration reports must be directed to the Technical Support Management Office (TSMO) in Poughkeepsie, NY. Their number is 800-426-4955, option 1, or you may fax your request to 845-433-4664, or e-mail to
Requests for break/fix IBM Maintenance Service can be made by contacting IBM at 888-426-4343, or  If sending an email request, please include your IBM customer number (or customer name and address), customer contact name, phone number, machine type/model, and serial number.


Incent your IBM System i customers to talk to you this month. Help them get a valuable NGS query tool without paying a license fee. We’ll handle the software delivery and support. You’ll be a hero. Let us create a custom promotion for your company. (800) 824-1220 ext 254

Contact:  Bill Langston
Ph: 916 920-2200 ext 254


MVSS is a Third Party Maintenance service provider and owns MVSS Brokerage. MVSS specializes in UNIX and provides maintenance for Intel and storage equipment. We sell indirectly through channel partners exclusively and provide the necessary resources to win business. MVSS is offering ASCDI members access to Gold Pricing - for highly competitive maintenance pricing, call us today!

Undertaking maintenance agreements across the globe in Australia, NZ, Japan, Hong Kong, Europe and Middle East.

Contact:  Mal Fraser Clay
Ph: +61-2-9428-8777

Court Square Leasing Corporation

For over 10 years, Court Square Leasing has dedicated itself to providing superior service, products and expertise in the commercial leasing arena. Make Court Square your partner by calling: (888) 477-8273.

DecisionOne -

DecisionOne announces ASCDI program launch
DecisionOne provides cost effective, local, reliable technology support services including remote, onsite and logistics services. We offer break/fix services nationwide for Sun, IBM, and HP used and refurbished equipment. Call now for pricing and check out our new website at
Contact: Susan Warnke
Phone: 612-253-4218


Trident is a third party cross platform hardware maintenance provider for Sun, HP and Dell.  Trident services new and used equipment and can help equipment resellers and vendors increase their footprint with customers.  “End of Life” is a specialty. 
Contact:  Steve Studley
Phone:  202-558-5527



Bulletproof your support and expand your maintenance budget. Independent Multi-vendor Enterprise Support from Olympic Support offers big discounts on manufacturers listed support costs and provides better coverage and fix times compared to vendor & OEM packages. Find out how you can profit from our success.
Contact: Roger Taylor


Reduce Your Data Center Support Costs 25% – 40%
Akibia is a 20-year old global provider of multivendor systems maintenance services, including support for Sun, HP and Dell systems. Our customized SLAs and unique approach results in 25-40 percent cost savings compared to other maintenance providers.
Call 1-866-4-AKIBIA x 4907 for more information.

Micro Memory Bank offers on-line division now offers consumers even more choices. Memory upgrades for Dell, IBM, Apple, DEC, HP, Sun and hundreds of others are all available for purchase online or by calling 877-ADD-RAM9.

What separates from the competition is the Memory Wizard tool; a proprietary feature that enables the site visitor to find their exact memory type with the click of a button.

Contact: Bob Kanoff
Phone: 215-643-6020



Find A Dealer
Find A Vendor
Send Us News
Contact the ASCDI
Technology Training & Info