Your industry review for: January 23, 2006

 

 

Upfront

Air filters

Disaster recovery

Markets

MACs

PBX

Storage

Training

VoIP

Avaya

Cisco

Mitel

Nortel

NATD in the News

NATD Services

The Flag – EU & International News

 

Disaster Recovery Part One

Yankee Group reports significant change in the enterprise telephony landscape

Demand in SME space to drive IP Centrex/Hosted PBX revenues

 

NATD in the News

International banking institution chooses VeraSMART solution

Veramark Technologies, Inc. announced a VeraSMART order from an international banking institution.  The customer purchased SMART Directory (VeraSMART’s core module), SMART Call Accounting for up to 5,000 extensions at four sites, SMART Allocation, EZ‑Share data export and tie line reconciliation. The customer plans to utilize VeraSMART for internal chargeback of telecom usage costs and data export to a corporate general ledger system. Tie line reconciliation will be used to track calls that are routed through multiple networking systems. The flexibility of Veramark’s offerings—which gives clients the option to select a managed-services model delivered by Veramark or to purchase a right-to-use software license—allows small, medium, and large business enterprises to buy what they require today and expand as future needs dictate.
Visit www.veramark.com.

 

Disaster Recovery Part One

by Joe Marion, NATD Executive Director

A couple of months ago the NTTN and the NATD Office survived the onslaught of Hurricane Wilma when she slammed into South Eastern Florida, but our old disaster recovery plan did not.  We learned a lot of things that we should have done before the disaster struck.  I promised while we were recovering from the disaster that I would share what we learned with you, as there are lessons to be learned.  So here we go with Part One of my "mini-series" on Disaster Planning.  I'll send one every two weeks, so save them all.  It might help in your disaster recovery plan. This first article was written using my laptop, plugged into my automobile's DC charger at 5:00AM, sitting in a two-mile line waiting for gas......
Hurricane Wilma + 2 Weeks
Now, two weeks after the storm we still have no power, no Internet and only two phone lines.  Our company's disaster recovery plan was perfect, I thought.  We had 10 hours worth of UPS for our servers.  After that, we had generators to power our servers and workstations. We made sure that our data was backed up in placed in a secure location. We arranged for an alternative office location out of state (although as I found out later, none of us wanted to leave our homes and families AFTER the disaster struck.) We knew that we could always get new computers overnighted to us and our phones replaced immediately by one of the members of the NATD. We were aware that if a disaster hit our office our Internet connection might go, bringing down our Web presence.  The NTTN and www.natd.com are critical information tools for many of our members, so we arranged to have a redundant site set up far away from our primary site. We were all set, or so I thought.
We've got the Power
Start with power, since you can't do anything without power.  I was not worried about power until I found out that our generator was not large enough to power all of the new servers we had recently installed.  Furthermore, a printer, a fax and a workstation mysteriously died when we turned on our generator after the hurricane. What I found out was that the generator we were using delivered 'dirty' power, which spiked and blew out our equipment.  Now picture this.  No power anywhere, people in line for hours waiting for gas, most stores were closed and whatever stores were open were sold out of generators, gas cans and everything else. Luckily TWO phone lines miraculously worked in my office!  I plugged in my laptop (which I charged along with 3 extra batteries before the storm) and found a web site that sold generators.  I ordered two Honda EU3000 gener-ators which are designed to power electronic equipment and had them 'overnighted' to our office. The EU3000 is equipped with an inverter which generates a very clean power and two EU3000's can be joined in parallel for even more power.  One other advantage of the EU3000 is that it is QUIET, as far as generators go.  And it is started by turning a key instead of pulling a cord. Before I placed the order I called several freight carriers (on my cell phone which I charged in my car) and found out that only United Parcel Service was delivering to my area. OK. Power was ON THE WAY! But we need to be able to store a lot of gas, assuming we could find some.  Gas cans were all sold out in the stores.  I was able to reach Bob Boyle, our legal counsel in Minneapolis.  Bob ran down to Home Depot (at least he said he ran) purchas-ed a dozen plastic gas cans, and send them to me via UPS overnight.  It cost more for shipping than the cans themselves!  (But unlike what they say about lawyers, I still haven't seen the charge for those cans on my legal bill!-Thanks Bob!) The next order of business was to make sure the NTTN and our web www.natd.com would continue to service our members.  I will tell you about that Herculean effort in my next 'edition.'
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Upfront

Yankee Group reports significant change in the enterprise telephony landscape over the next 5 years
Yankee Group reports that critical shifts are about to occur in the enterprise telephony landscape in the coming 18 to 24 months as a number of supply and demand trends coalesce to bring about integration of fixed PBX and mobile telephony systems in the enterprise. These forces will encourage fixed-mobile convergence (FMC) in the large enterprise segment in the next 5 years, creating new service models around high-value managed telephony services. Vendor support in the past 12 months and key demand trends have propelled enterprise FMC into the spotlight. This has underscored the prospect that desk phones across many large enterprise markets will soon be replaced by various flavors of smart phone-based solutions that offer end users mobile data and PBX functionality and IT managers centralized control of mobile and fixed services. As a result, multiple service providers, including mobile operators, will profit from this evolution. The report, “The Emerging Effects of Enterprise Fixed-Mobile Convergence,” offers insight into the evolving market strategies and offers recommendations for both mobile and fixed operators to reap some of the benefits.

Visit www.yankeegroup.com.

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News in Review

Air filters

Telecom switch air filters are NEBS Certified
Telecom switching engineers and technicians can look to Universal Air Filter for their equipment replacement air filter requirements. Universal Air Filter is the sole manufacturing source of supply to Lucent Technologies, Nortel Networks, Cisco Systems and Alcatel for switching, transmission and access equipment air filters. Universal Air Filter ships direct to these OEMs for manufacturing of, among other applications, 5ESS and DMS 100 switches. Universal is also specified for aftermarket replacement filters. Universal Air Filter is the only Telcordia certified switch air filter manufacturer. Certification is a result of meeting the rigorous requirements of Telcordia NEBS for fire resistance, dust arrestance, particulate contaminant bypass, and temperature change that have been identified by the telecommunications industry as critical parameters. These characteristics help Universal Air Filter products support the highest level of telecom equipment performance.
Visit www.uaf.com.

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Disaster recovery

Disaster Recovery Directory released

Following the most active hurricane and natural disaster season in years, many business owners and professionals have felt the frustration of not knowing where to turn to find the help they need to get their operations running normally again.  Edwards Information announces the release of the 15th edition of Edwards Disaster Recovery Directory to help businesses and organizations plan for and cope with disaster. Now in its 15th year, Edwards Disaster Recovery Directory is a 400 page business-to-business directory designed to help companies be better prepared and save time and money when every second counts by quickly locating crucial but hard-to-find recovery services throughout the United States and Canada. Available in both hard copy and on CD with hotlinks to vendor websites, Edwards Disaster Recovery Directory contains thousands of vendor listings organized into more than 400 categories such as data recovery, drying and dehumidifica-tion, disaster planning software and more.

Visit www.EdwardsInformation.com.

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Markets

Demand in SME space to drive IP Centrex/Hosted PBX revenues

The IP Centrex/Hosted PBX market is poised for explosive growth over the next 4 years, with revenues reaching approximately $1.3 billion by 2009, reports In-Stat. The demand in the Small and Medium business (SME) space, the sweet spot for these hosted services, has been accelerating for several years, the high-tech market research firm says. "The main drivers for the service include cost savings, an enhanced feature set including mobility and integrated messaging options, ease-of-use, greater control, convergence and system access via a Web portal," says David Lemelin, In-Stat analyst. "However, it’s worth noting that growth in this market lags significantly behind the dynamic growth we have seen with broadband VoIP in the US."  The report, "Steady Growth Ahead for Hosted VoIP Solutions US IP Centrex/Hosted PBX Services,“ provides analysis of market drivers and challenges, and of opportunities in vertical and horizontal markets, along with available pricing options. It also includes a forecast through 2009 and profiles of leading solutions providers and service providers.

Visit www.in-stat.com.

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Moves, adds & changes

John Coyle at Virtual PBX

Virtual PBX of San Jose, inventors of hosted PBX services, named John Coyle vice president of business development. Coyle was manager at Xiotech and held sales, marketing and channel management positions at Hewlett-Packard. He also held channel and sales roles at LSI Logic and Netreon.

Visit www.virtualpbx.com.

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PBX

Teltronics Inc. to deliver Esnatech embedded fax as pure software solution

Teltronics, a global manufacturer of IP PBX systems, announced it would release Telephony Office-LinX version 6.5, which includes embedded soft fax solution for their 20-20 PBX. Esnatech, a leader in Unified Communications platforms, will integrate its embedded fax services into Teltronics unified communications platform - Telephony Office-LinX Enterprise Edition. This enables Teltronics to deliver a soft fax solution to its enterprise customers, eliminating the need for dedicated fax hardware and dramatically lowering the cost to deploy fax services. Organizations will receive and handle fax documents directly from their e-mail client, such as Microsoft Outlook, providing them with the ability to seamlessly collaborate fax content as if it were any other office document. With the release of soft fax for the 20-20, organizations can seamlessly edit, manage and collaborate faxes easily with other users through e-mail, securely access faxes with total privacy, store and manage fax documents within e-mail folders, store and save critical signed fax documents on the computer or network drive for document archiving, and integrate fax within an organization’s CRM environment by delivering the documents directly into an organization’s data network with no manual intervention.

Visit www.esnatech.com or www.teltronics.com.

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Storage

Backup service providers witness substantial growth

Asigra, the technology leader in agentless distributed backup and recovery software for network computing, announced that backup service providers have reported substantial increases in data under protection for the first ten months of 2005.  Reviewing physical compressed capacities that are under management by Asigra Televaulting in the period from January 1, 2005 through October 31, 2005, backup service providers are showing dramatic increases of 140 percent in the first ten months of 2005 as compared with figures for the entire 12 months of 2004. Asigra Televaulting for Service Providers incorporates everything needed to deploy, provision and sell storage services, including business features not available from off-the-shelf backup software packages.  Televaulting’s agentless architecture ensures that installation and maintenance is fast and easy, and its built-in multi-tiered storage billing system saves the time and expense of developing or modifying an existing billing system to accurately track expenses by operating unit, division or department.

Visit www.asigra.com.

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Training

Special Offer for NATD Members
Learn what the booming M&A market can mean for your reseller business.

Find out during a FREE Webinar 2 PM ET Wednesday, Jan. 18.

Click here for details.

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VoIP

Backup phone service provides PBX disaster recovery
Remotely hosted, hot-standby PBX Parachute Plus! can mirror functions of clients’ primary PBX system and take over voice communications if the primary system fails. Failover can be automatic and almost instantaneous, with calls being routed to alternate phones in any location. Because PBX Parachute Plus! is provided over PSTN from a remote location, client power outages, data system failures and large-area disasters will not interrupt phone communications.

Visit www.virtualpbx.com.

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OEM Roundup

Avaya partner

Envox CT Connect is Avaya compliant
Envox, a Boston-based voice solutions company, says its Envox CT Connect call processing software is Avaya compliant and Avaya has certified the compatibility. Envox CT Connect is computer telephony call control server software that connects a wide range of telephone switches to a variety of data processing environments. It enables managing, monitoring and call controlling across multiple locations within mixed telephony switching environments. Envox CT Connect is compatible with Avaya Communications Manager 3.0 telephony software for both VoIP and ISDN environments. Certified switch configurations include Communication Manager 3.0 using MAP D cards or using new Avaya Application Enablement Services 3.0 with CLAN cards. It supports industry-standard hardware, operating systems, network services and call control programming interfaces such C, C++, Java and ActiveX, enabling value added resellers, system integrators and application developers to easily integrate more intelligent call control features into their existing business applications.

Visit www.envox.com

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Cisco

Linksys announces SIP-based IP PBX, desktop phones and Gateway

Linksys, a division of Cisco Systems, Inc., announced a new line of SIP-based telephony products for Internet Telephony Service Providers (ITSPs) targeting large residential, SOHO and very small business customers. The new line of IP communication solutions includes an IP PBX/Key system, a wide range of IP desktop phones and an Analog Gateway for connection to the Public Switched Telephone Network. Used together with an ITSP voice service, they provide a complete IP telephony system for up to 16 users. According to AMI research, there are more than 35 million small businesses worldwide. 56% of these businesses have 1 to 4 users, and another 11.8% have 5 to 19 users. The new Linksys IP telephony products target this market segment. ITSPs focusing on the higher-end of the residential market or the lower end of the small business market can deploy services on this platform to help customers save money.

Visit www.linksys.com.

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Mitel

Mitel enhances marketing and sales teams

Mitel announced the appointment of seasoned executives to spearhead the company's continued growth.  Doug Michaelides, a highly accomplished senior executive, has been named global vice president of marketing. Gilles Rousso, a 13-year veteran of Mitel and an instrumental figure in establishing a presence in Latin America, is now regional vice president of Mexico, the Caribbean and Latin America. The two executives will report to Paul Butcher, president and COO of Mitel.  Doug Michaelides enjoyed a highly successful 20-year career in Sales and Marketing at Nortel Networks, culminating in the role of vice president and general manager of their global professional services business in 2002. Most recently, he was senior vice president of marketing at Allstream, one of Canada’s largest business telecommuni-cations service providers, where he transformed the go-to-market model with a segment-driven, solutions-marketing approach, driving brand awareness and market growth. Since joining Mitel in 1992, Mr. Rousso has been instrumental in establishing the Mitel brand in Latin America, where he grew revenues year over year. He has more than 20 years of business experience in the avionics, electronics and communications industries.

Visit www.mitel.com.

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Nortel

Nortel plans endpoint security for internal networks

Nortel Networks Inc. will launch a product providing endpoint security on its customers’ internal networks in the first quarter of this year, claiming the advantage over Cisco in that its technology will be clientless and non-proprietary. The Nortel Secure Network Access (NSNA) switch will provide classic network access control (NAC), but specifically for endpoints requesting access on an internal network. The company already has endpoint security for devices seeking access from outside a corporate firewall with the TunnelGuard function on both its IPsec and SSL VPN products. The NSNA switch has a lot of TunnelGuard technology in it. While its first iteration will be Nortel-specific in that it will only support the company’s own switches, Shirley O’Sullivan, Nortel EMEA leader for security and WLAN, said that by the end of the second quarter Nortel will add support for other companies’ switches.

Visit www.nortelnetworks.com.

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The Flag:  EU & International Telecom News for IATD Members

Showtime calls for Avaya

Showtime Arabia has signed communications provider Avaya and integrator EMW to upgrade its contact centre facilities to an IP infrastructure. EMW will implement Avaya’s Communication Manager, Proactive Contact Management, Interactive Response (IR) and Modular Messaging products. The solution will be implemented across all of Showtime Arabia’s contact centres in the region, including branch offices. Staff across Showtime’s regional operation will now be able to access more relevant customer data when dealing with queries. Another advantage of the system is that all staff now have access to the same data, regardless of their geographical location. “The Middle East’s television and entertainment market has become increasingly competitive, and enhanced customer service is a critical way for Showtime Arabia to differentiate itself in the minds of viewers and serve customers better” says Nidal Abou-Ltaif, managing director for Avaya in the Middle East and North Africa. “The result is that Showtime Arabia’s new Avaya-based contact centre can deliver is a more unified sales, marketing, and customer care operation that links the company’s customer service agents, branch office employees and entertainment experts across all of its locations in the region.”

Visit www.avaya.com.

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NATD Charity: Give a gift that really matters!

Looking for a special gift? Visit the NATD Charity page, and honor someone with a gift in his or her name.

 

About NATD Charities

NATD Charities are selected as organizations that have had a big impact on the lives of our members. We begin with a “cornerstone” donation of $5,000 to a not-for-profit (501-C) charity in the community of the NATD member that was provided assistance.  While we believe in and support many fine charities at the national level, we realize that our members are being assisted by volunteers and in facilities.... locally.  NATD Charities puts the emphasis where it helps our member the most...right in the hands of the local assistance provider, the 501C organization that directly helped our member.

Help Us Select Our Next Cause

NATD members may send Nominations for the $5,000 award to the Executive Secretary of the NATD, Ms. Ruth Marion.  Funding for this award will be solely from funds received from the annual NATD Charity Golf Tournament, held during the Winter NATD membership meeting.   Funding for other projects and issues will be as solicitation permits, depending on the issues.  Other than emergency issues, fund disbursement from NATD Charity general funds, will be as directed by the membership in the General Meetings.

Please visit our newly revamped page at http://www.natd.com/public/committees/charitycommittee.asp

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Sponsors

 

Plug Into Profit! –

Monitoring, Maintenance, Service and more for Any PBX & Any network device!
OutPost Sentinel provides an integrated hardware and software solution that delivers everything necessary to remotely access, efficiently manage and proactively monitor your customer’s PBX as well as any other console device such as routers, switches, frame relays etc. SAM (Sentinel Alarm Manager) provides a powerful and flexible centralized, scalable reporting, alarm monitoring and automated call escalation procedures for all phone systems, servers and networking equipment. To see how you can get this comprehensive, leading technology to work for you and your customers email: sales@pbxmonitor.com or call 1-877-868-8767. www.pbxmonitor.com

 


Check out the Next Generation of Quintum MultiPath Tenors!
Quintum Tenor MultiPath Switches support both H.323 and SIP!  Tenors assure QoS through MID-CALL transparent failover switching between IP and public phone network.  Unique design makes it easy to install in any existing network. Ranked #3 in NJ Technology Fast 50 and #2 in market share of low density gateways. Rated UP TO SPEC by Tolly. Read white papers, case studies and application notes at: http://www.quintum.com
 


Ship with CTS- Now a member of World Cargo Alliance
Computer Transportation Services, Ltd. is now a member of World Cargo Alliance, Inc.  WCA is the world’s largest network of independent air and ocean forwarders in the world and was established in 1998 with no freight forwarders in ownership, thus preserving group neutrality and ensuring equal benefits for all members. Visit our innovative Ballpark Rates - http://www.ballparkrates.com, the instant online transportation rating program for blanket-wrap trucking, economy motor freight and time definite air freight services. Call 1-800-831-0030 or email Todd Partridge, todd@moveit.com for more information.
 

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