Your industry review for: April 3, 2006

 

 

Upfront

NATD Services

The Flag – EU & International News

 

Applications

Contact center

Markets

Avaya

Cisco

NEC

Nortel

Siemens

 

Siemens enters U.S. Carrier Ethernet market

NEC profiles complete suite of converged communications solutions

Cisco recognizes Global Knowledge as top training provider

 

Upfront

Don't let the sun go down on TDM

Optimists have heralded the longevity of Time-Division Multiplexing (TDM), which was first productized more than 40 years ago. But after several false starts, the sun may be setting on the longtime digital voice transmission champ. According to market watcher Infonetics Research, the enterprise telephony market is in the midst of a move away from TDM-based circuit switching technology toward packet switching. Between 2004 and 2005, for example, worldwide TDM system revenue fell by 15 percent and IP PBX revenue rose by 23 percent, according to their latest Enterprise Telephony report. Taken together, worldwide TDM and IP PBX systems revenue amounted to $8.1 billion last year, a 12 percent increase over 2004's total. That's just the beginning. Between 2005 and 2009, aggregate telephony revenues will grow by as much as 43 percent (reaching approximately $11.6 billion), even though TDM-related revenues are expected to plunge. During that period, for example, IP PBX revenues could grow by up to 82 percent while TDM revenues could plunge by even more -- 88 percent. In the overall PBX/KTS systems market, Nortel, Avaya, Siemens, Alcatel and NEC (in succession) were tops last year in worldwide line shipments. Nortel led in North America, followed by Avaya and Cisco -- although the North American race, in particular, is still very close, Infonetics said. Elsewhere, last year Cisco dominated the market for IP phones with 42 percent unit market share.

Visit www.infonetics.com.

Return to top

 

News in Review

Applications

BlueNote Networks set to maximize cross-industry interoperability

BlueNote Networks has joined the University of New Hampshire InterOperability Laboratory (UNH-IOL) VoX voice technology consortium to ensure that its products will interoperate flawlessly with diverse industry-standard telephony devices and data communications technologies. BlueNote will test its SessionSuite IP Telephony products for conformance to engineering standards and cross-platform, multi-vendor interoperability in the UNH-IOL VoX Consortium test bed. SessionSuite IP Telephony enables universal communications over conventional or next-generation networks using distributed, modular software components that integrate with an enterprise's existing back-office directory, database, authentication, authorization and accounting services. The UNH-IOL's VoX Consortium tests SIP-based software and hardware for conformance and interoperability.

Visit www.bluenotenetworks.com or http://www.iol.unh.edu/consortiums/vox.

Return to top

 

Contact center

Leveraging existing investment critical to IP telephony adoption in customer service
Most customer service organizations are poised to invest heavily in IP telephony (IPT) in the call center in the next three years, but only if they are able to leverage their existing software and telephony equipment, according to a new survey of global enterprises sponsored by Genesys Telecommunications Laboratories, Inc., an Alcatel company. Summarizing the findings, Wes Hayden, Genesys CEO said, "Clearly IPT is gaining momentum, however, customer service organiza-tions have very different needs than the enterprise as a whole. It's not 'if' but 'how' IPT is embraced that is the most critical issue for customer service organizations." Respondents indicated a strong preference for Session Initiation Protocol (SIP) and Open IP standards, which allow them to leverage their existing investments while migrating to non-proprietary solutions. Open IP was highly regarded because of its ability to provide on-going interoperability between key business applications, databases and telephony equipment. The survey is part of the "Contact Center Realities" survey that Genesys conducts regularly on key issues impacting customer service organizations. As the leading provider of open software for enterprise interaction management, Genesys enables contact centers to leverage equipment and software from virtually any major provider.

Visit www.genesyslab.com or www.ipcontactcenter.net.

Return to top

 

Markets

Siemens enters U.S. Carrier Ethernet market
Siemens Communications Inc. introduced its SURPASS hiD Carrier Ethernet products in the United States, already in deployment by more than 10 operators throughout Asia and Europe, including at Deutsche Telekom where Siemens' carrier Ethernet switches support the operator's television and video services. Designed to meet the challenges of triple-play residential services and Ethernet-based enterprise services, the SURPASS hiD Carrier Ethernet platform introduces a hybrid architecture of Enhanced Ethernet and Multi-protocol Label Switching (MPLS) technologies. The platform helps ensure operational efficiency and end-to-end Hierarchical Quality of Service (HQoS) per service and per subscriber, with sub-50 milliseconds resiliency.  The hybrid Ethernet/MPLS architecture helps to enable scalability and 99.999 (5-nines) percent service availability with synchronous optical network (SONET)-like restoration, including hard QoS for real-time applications. The SURPASS hiD Carrier Ethernet product suite is also compliant with Metro Ethernet Forum (MEF9) specifications and with Network Equipment-Building System Level 3 guidelines applied to telecommunications equipment in the United States. The SURPASS hiD portfolio offers complete provisioning capability, including service activation, resource management and service assurance.

Visit www.siemens.com.

Return to top

 

OEM Roundup

Avaya

Esnatech unveils IP integration with Avaya’s IP office communication solution

Esnatech, a provider of enterprise Real-Time communications solutions, announced its new release of Telephony Office-LinX small business solution introducing IP integration to Avaya’s IP office communication solution. Esnatech’s Small Business Edition (SBE) is a next-generation small business real-time communications platform integrated into an organization’s telephony network. The release of IP integration with Avaya’s IP office will provide small business organizations a truly Unified Communications platform integrating IP telephony with integrated IP applications targeted specifically for the small business marketplace. As an Avaya Development Connect partner, Esnatech is applying for innovator status in order to properly test and verify their solution in the Avaya labs. With the success of verification, Esnatech will be releasing the IP office integration to IP office partners across North America.
Visit www.avaya.com or www.esnatech.com.

Return to top

 

Cisco

Cisco recognizes Global Knowledge as top training provider

Global Knowledge, a provider of information technology training services, was recognized recently as Cisco Systems’ Learning Solutions Partner of the Year. "We are proud and honored to be recognized by Cisco Systems for our dedication to providing exceptional training and learning solutions to Cisco's customers, employees, sales channels and associate sales engineers around the globe," said Joseph Cece, chief executive officer and president of Global Knowledge. Global Knowledge offers training in Internet Protocol communications, security, wireless and networking in addition to sales and project management.

Visit www.cisco.com or www.globalknowledge.com.

Return to top

 

NEC

NEC profiles complete suite of converged communications solutions

At the VoiceCon Spring 2006 conference, NEC Unified Solutions, Inc. launched its enhanced managed and professional service offerings, which includes NEC Secure Remote Management Services and NEC Secure Threat Management Services. Intended for organizations of all sizes, these enhanced service solutions are designed to ensure application and hardware availability by remotely managing all components of an organization's voice and data infrastructure and extending its security capabilities. The new services provide organizations with an end-to-end solution set that assists them through every stage of the IP telephony lifecycle. NEC also displayed the UNIVERGE hybrid and server-based IP communications platform, including the award-winning SV7000 MPS and the NEAX 2000 IPS. Additionally, NEC highlighted its complete suite of unified communications applications including the industry renowned OpenWorX Communications Portal, the fully featured Q-Master multimedia contact center solution and NEC's MA4000 system management application. The Electra Elite IPK II, the latest converged communications platform for the small-to-medium business market, was featured along with NEC's innovative wireless solutions and terminals.

Visit www.necunified.com.

Return to top

 

Nortel

Nortel IPTV advancements power conver-gence of entertainment, communications
Nortel is using its industry leadership in SIP-based services and its breadth of solutions across IMS, broadband and VoIP to develop new IPTV services and functionality that can dramatically change the way people use their TVs for both entertainment and communications.  At its IPTV lab in Ottawa, Nortel is demonstrating the delivery of IPTV services over Nortel's IMS infrastructure, the first step for enabling telcos to create personalized IPTV services across wireline and wireless networks that helps to provide long-term differen-tiation from competitive offerings. Demonstrated services include mobile-to-TV picture sharing, on-screen instant messaging and presence, and click-to-call functionality. "IPTV is a key investment area for Nortel, and the integration of IPTV services within an IMS infrastructure is a fundamental part of our IPTV strategy," said Walt Megura, general manager, Broadband Networks, Nortel.  "We are also concentrating our efforts on enabling new IPTV services that take full advantage of our industry-leading SIP capabilities."

Visit www.nortel.com.

Return to top

 

Siemens

Siemens launches new IMS fixed-mobile convergence solution
Siemens Communications announced a new version of its Internet protocol multimedia subsystem (IMS)-based fixed mobile convergence (FMC) solution with a deployment model supporting the enterprise market, the consumer cable operator market as well as the fixed/mobile telephony market. Enhanced by a number of global and U.S. IMS/FMC trials with a range of service providers over the last year, Siemens is leveraging its multi-industry expertise to enable barrier-free multimedia service delivery, independent of device preferences. The Siemens IMS/FMC solution features transparent roaming and active handoffs across fixed and mobile networks. The solution includes personalized multimedia services and - for enterprises - presence-aware collaboration technologies that help improve workflow and business process efficiencies. Available in the spring, the Siemens IMS/FMC solution complies with the NCS cable standard, allowing full support of IMS and PacketCable services within one service network infrastructure.

Visit www.siemens.com.

Return to top

 

The Flag:  EU & International Telecom News for IATD Members

Telstra Europe taps Vistula for its V-Cube IP-PBX platform

VoIP service supplier Vistula Communications Inc. announced that Telstra Europe deployed Vistula's V-Cube IP-PBX platform for telephony at its new Internet data center at St. John's Innovation Park in Cambridge, UK.  Telstra Europe's Cambridge data center provides a suite of hosting and security services from collocation to business continuity and disaster recovery. Vistula's V-Cube IP PBX will be used for telephony for the personnel within the data center and it will also be the core of Telstra's IP PBX managed service offering to their customers. According to a recent study conducted by research firm Dell'Oro, IP PBX sales are expected to grow three-fold from 2005-2010, to reach $2 billion. Analysts believe that for the recent future, hybrid systems are projected to lead the market among the different types of PBX types. IP phone revenues are expected to reach $4 billion in 2010, driven largely by the growing popularity of IP Centrex services and upgrades from handsets.

Visit http://www.telstra.co.uk or http://www.vistula.com.

Return to top

 

 

Resources

Meeting Information

 

Find A Dealer

 

Find A Vendor

 

Send Us News

 

Contact the NATD

 

Connect to News Page

 

Connect to NATD Home Page

 

Technology Training & Information

 

 

 

Sponsors

 

Exciting Exhibit and Sponsorship Opportunities at INNUA’s Global Connect 2006

http://w3.innua.org/gc2006/natd

 

By exhibiting or sponsoring at Global Connect 2006, your company will gain access to thousands of Nortel telecom and IT professionals, allowing you the opportunity to promote your products and services to a highly qualified audience, gain exposure and increased awareness for your company and expand your prospect list. Nortel professionals look to INNUA year-round for information and education and recognize INNUA’s Global Connect as the top industry event to explore new products and receive training.

 

Contact Brad Putz: 312.673.5994 or bputz@innua.org for more information.

 

 

 

 

Sales$marts Drive Time Audio CD from the JS Group covers a 12-step selling process that has helped sales reps obtain their maximum potential. 20 minute sessions over 12 days is all it takes to have the keys to selling success.

http://thejsgroup.com/salessmartscd.cfm

 

 

 

 

Plug Into Profit! –

Monitoring, Maintenance, Service and more for Any PBX & Any network device!
OutPost Sentinel provides an integrated hardware and software solution that delivers everything necessary to remotely access, efficiently manage and proactively monitor your customer’s PBX as well as any other console device such as routers, switches, frame relays etc. SAM (Sentinel Alarm Manager) provides a powerful and flexible centralized, scalable reporting, alarm monitoring and automated call escalation procedures for all phone systems, servers and networking equipment. To see how you can get this comprehensive, leading technology to work for you and your customers email: sales@pbxmonitor.com or call 1-877-868-8767. www.pbxmonitor.com

 

 

 



Check out the Next Generation of Quintum MultiPath Tenors!
Quintum Tenor MultiPath Switches support both H.323 and SIP!  Tenors assure QoS through MID-CALL transparent failover switching between IP and public phone network.  Unique design makes it easy to install in any existing network. Ranked #3 in NJ Technology Fast 50 and #2 in market share of low density gateways. Rated UP TO SPEC by Tolly. Read white papers, case studies and application notes at: http://www.quintum.com
 

 

 



Ship with CTS- Now a member of World Cargo Alliance
Computer Transportation Services, Ltd. is now a member of World Cargo Alliance, Inc.  WCA is the world’s largest network of independent air and ocean forwarders in the world and was established in 1998 with no freight forwarders in ownership, thus preserving group neutrality and ensuring equal benefits for all members. Visit our innovative Ballpark Rates - http://www.ballparkrates.com, the instant online transportation rating program for blanket-wrap trucking, economy motor freight and time definite air freight services. Call 1-800-831-0030 or email Todd Partridge, todd@moveit.com for more information.
 

 

 

NATD Services

 

Events, Tech Tips & Other Markets

Trade Shows & Events

Tech Tips

Other Technology Markets

ASCDI Now

Daily News Update

 

NATD at your service

PHONE 561-266-9440 · FAX 561-266-9017

E-MAIL jmarion@natd.com  · Internet www.natd.com

Stories and News: Please email editor@usernews.com

 

NATD World wants your opinion: How can we better serve you? Do you need more coverage of certain topics or less of others? Please email us your ideas…and news tips to publisher@usernews.com by April 5

Return to top