November 30, 2009

Upcoming Meeting Notice


JANUARY 20 - 22, 2010
Royal Sonesta Hotel - New Orleans, LA

JUNE 16-18, 2010
Hotel Concorde Montparnasse – Paris, France

(Click here for more information.)

Contact center
Mobility sales

VAR program



Avaya's proposed acquisition of Nortel Enterprise Solutions receives clearance
Avaya announced it received clearance from the European Commission for its proposed acquisition of Nortel's enterprise solutions business. The proposed acquisition is subject to additional regulatory reviews, and Avaya expects to close the transaction in December 2009.
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Contact center

OAISYS Tracer delivers affordable, enterprise-class quality assurance and workforce optimization
OAISYS announced the immediate availability of Tracer version 6.0, the industry’s leading digital recording solution for contact centers. Tracer 6.0 delivers new feature enhancements to better support large-scale, enterprise-wide deployment of the award-winning Tracer professional interaction management solution. Tracer’s live call and auto call monitoring functionality, as well as improved agent coaching and evaluation features, reduce training costs and increase revenue, driving overall profitability for contact centers. Tracer utilizes patent-pending OAISYS Portable Voice Document (PVD) technology to capture telephone-based interactions as digital call recordings, or voice documents, that are available to store, organize, playback, annotate and share with others as needed.  This core PVD functionality is paired with Tracer’s advanced contact center management features, including employee performance evaluations, the ability to live monitor calls and generate quality and resource utilization reporting. 
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Grandstream Networks expands video surveillance portfolio
Grandstream Networks announced the release of two new CMOS IP surveillance cameras, the GXV3601_HD (720P high definition) and GXV3601_LL (low light), that add to the rich functionality and versatility of Grandstream’s IP video surveillance portfolio by providing exceptional visual clarity with high definition and under low light conditions. Grandstream’s IP camera products not only dramatically reduce the cost and time associated with installing surveillance systems, they also offer greater functionality and increased flexibility for remote video monitoring/control and 2-ways audio communication based on industry standard such as VoIP/SIP. The VoIP/SIP capability is unique because it enables seamless convergence between video surveillance and Voice-Video-over-IP communication applications. The use of VoIP/SIP essentially turns these cameras into smart camera phones not just for video monitoring but also 2-way audio intercom/monitoring using the prevailing SIP standard. Live video feeds from Grandstream’s surveillance cameras can also be routed through Grandstream’s GXE502x IP PBX and streamed onto Grandstream’s IP video endpoints like the GXV3140.
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HP to acquire 3Com for $2.7 billion
Hewlett-Packard Co. said it agreed to buy networking-gear maker 3Com Corp. for $2.7 billion in cash, the latest move by HP to bulk up its product line amid a broader push by the few remaining technology giants to turn themselves into one-stop shops for corporate customers. The Palo Alto, Calif., company—the world's largest tech company by revenue—also preannounced positive fiscal fourth quarter results. It posted an 11% jump in operating earnings and an 8% decline in revenue from a year ago, beating analyst estimates.
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Mobility sales

The Five People You’ll Meet in Mobility Sales
By Mark S.A. Smith
Selling Mobility solutions isn’t like selling other types of technology. There isn’t just one decision maker. The budget and approval come from five different power sources—each with different priorities and decision criteria. So let’s explore who’s involved in setting Mobility priorities and how to achieve consensus to make the deal work over the long haul.
Read entire article.
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SIP Forum forms Smart Grid Special Interest Group
The SIP Forum announced that it has recently formed a new Smart Grid Special Interest Group (SIG) with the focus of evaluating the appropriateness of using SIP as a protocol for a number of Smart Grid areas, including the Home Area Network (HAN), Utilities' Operational Network, and PEV (Plug-In Vehicle) deployments. The Smart Grid initiative is founded on the premise that communication between devices using standard protocols will bring significant value to the electricity industry. While there are many protocols and standards used by the electricity industry, none address the need for a common, ubiquitous network. Also, the majority of these protocols and standards are quite different from those used in the telecommunications industry. The challenges facing the electricity industry are very similar to the challenges that the telecommunications industry faced a decade ago which subsequently led to the deployment of IP based networks and SIP as a de-facto protocol for session management. It is the SIP Forum's belief that the 'communications overlay network' of the Smart Grid industry is very similar to the communications network of the telecommunications industry, and it would benefit the Smart Grid immensely to assess how protocols such as SIP addressed the challenges in the telecommunications industry and how it may be able to address their challenges.
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Toshiba launches entry-level unified messaging for SMB users
Toshiba America Information Systems Inc., Telecommunication Systems Division announced Strata Messaging, a new low-cost, entry-level Unified Messaging solution for the Small to Medium Business (SMB) market.  Compatible with Toshiba’s Strata CIX family of IP business communication systems, Strata Messaging is now available through Toshiba’s network of Authorized Dealers nationwide. It is ideally sized and priced to address the Unified Messaging needs of users of the smaller Toshiba VoIP systems, the Strata CIX40 and CIX100. Strata Messaging supports 2 to 8 ports of voice mail, up to 400 mailboxes, and has 300 hours of storage.  The base system package offers two voice mail ports and 10 seats of Unified Messaging.  Additional ports and Unified Messaging seats can be purchased and licensed through Authorized Toshiba Dealers. Strata Messaging resides on an external Linux-based appliance equipped with internal components designed for reliability.  Because it is an external device, it does not use a full card slot in the system; rather, it uses only a portion of a GIPU or MIPU IP card leaving the remaining ports free for other applications. Strata Messaging connects to the Strata CIX through IP channels.
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Polycom expands visual communication solutions
Polycom, Inc. is introducing the latest addition to its VVX 1500 solutions portfolio, the Polycom VVX 1500 D business media phone, the industry’s first simultaneous dual-stack (H.323 and Session Initiation Protocol (SIP)) device. This new UC endpoint is ideally suited for large organizations with existing H.323 video deployments that are planning for a future where video and telephony communication will migrate into one UC platform. Polycom’s family of VVX 1500 business media phones are the only devices to combine a personal video conferencing system with a fully featured VoIP telephone with Polycom HD Voice and an open application programming interface (API) and Web browser for real-time delivery of personalized Web content as well as integration with key business applications.

snom and ESTOS partner to deliver unified communications and CTI to VoIP phones
snom Technology AG announced it has teamed with ESTOS to ease the deployment of Microsoft TAPI-enabled business applications like unified communications and CTI solutions. The partnership allows ESTOS’ ECSTA for snom middleware to convert snom’s Computer Telephony Integration (CTI) interface protocol to the Microsoft TAPI standard. ESTOS ECSTA for snom, when used with ESTOS ProCall solutions, allows both companies to deliver unified communications and CTI functionality to medium-sized businesses and service providers. The new ESTOS ECSTA for snom middleware enables snom’s 3XX Series and 8XX Series intelligent VoIP telephones to support additional call center, CTI and unified communications applications in both 32-bit and 64-bit Windows operating system environments. ESTOS ECSTA for snom also enables snom phones to take advantage of several telephony functions through TAPI-enabled applications. Those functions include making, answering, holding and retrieving calls; consultation calls; single-step transfers; alternating calls; setting and receiving forwarding status; and setting and receiving do not disturb status.
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VAR program

Mushroom Networks announces value added reseller program
Mushroom Networks, Inc. announced a new value added reseller (VAR) program that will enable authorized partners to resell the company’s unique line of Broadband Bonding products to the Internet service provider and IT services market sectors.  With this program, Mushroom Networks is looking to expand and strengthen its global presence as demand for low-cost alternatives for extremely fast and reliable Internet services continues to grow. Broadband Bonding is a revolutionary technology that combines multiple high-speed Internet connections of any type (DSL, cable, wireless etc.) into a single Internet connection.  Mushroom Networks’ VAR program covers the company’s complete line of products ranging from its flagship TRUFFLE, with ability to combine up to six wired broadband connections plus one USB cellular-card, to PortaBella, a wireless solution that combines up to four USB cellular-cards targeting various mobile applications such as traveling sales, temporary offices, live video streaming and broadcast news teams.
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Enterasys offers Extreme Networks customers exclusive no cost WLAN upgrade
Enterasys, the network infrastructure and security division of Siemens Enterprise Communications Group, announced the availability of its free Extreme Wireless Upgrade program for Extreme Networks customers seeking to protect existing investments and simplify the upgrade path to 802.11n, as well as immediately increase performance and security. The new program enables Summit users to upgrade current WM Series wireless controllers and A350/A450 access points with significantly enhanced software that is not available from Extreme. This program also simplifies upgrading to 802.11n wireless technology by enabling customers to continue to use existing Summit controllers and access point mounting brackets.  Enterasys will also honor up to one year of existing Extreme Networks wireless maintenance and support.
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NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News


The only IP PBX with Applications Inside

Increase productivity and reduce operating costs!
Wave IP 500, a converged telephony system, offers a portfolio of award winning applications “in-the-box” and can be deployed the way you want - supporting digital, analog and VoIP endpoints and trunking. Learn more, visit



Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing




Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit pages/nttn.asp.



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales representatives or sales managers.
Go to Sales$marts.



INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
Visit for information.



NATD At Your Service

DecisionOne -

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email or call 1-800-767-2876, ext. 6641 today.


Veramark -

New VeraSMART Software Release Helps Increase Productivity and Data Management
The VeraSMART® Communications Management Suite version 7.0 adds many new features and enhanced technologies designed to reduce expenses, boost productivity and enhance decision making through centralized information management.  The release includes new Telecom Expense Management (TEM) features, additional integration with the Microsoft® environment, user-configurable dashboards, and enhanced support for diverse enterprise and carrier networks.
Key features include a user-configurable, multi-step invoice approval process with dollar thresholds; enhanced vendor invoice trend monitoring; new spend and utilization analysis reporting; advanced wireless usage and exception reporting; and closed-loop verification of accounts payable data.
Phone: 585.383.6806
Fax: 585.383.6800

Refurb Supplies

Everyone is talking about how tough today’s economy is. Refurb Supplies wants to help you stretch your dollar as far as you can. We have lowered our prices on our most popular items like handsets, Nortel compatible lcd lenses, lit paks and mylars. As an additional boost to your "economic recovery," we are offering our handset and line cords to you at our cost! This is not a typo…at our cost! Don’t let our name fool you, we are not just a supplier but a partner who can help you find solutions to your telecom repair and refurbishment problems. Contact us to find out how we can help you increase your profit margin!

Call us at 1-866-789-5656 or visit


Economic Relief is on the Way!
Multi-Tech's voice over IP gateways enable businesses to cost-effectively migrate to a new technology while preserving their existing infrastructure investment. Now's the time to offer your customers a solution with a quick return on investment and continued savings. Up to $300 Instant Rebate* on select VoIP Gateways. 
* For Multi-Tech authorized resellers in US & Canada only

Contact: Nikki Aschnewitz
Phone:  1-888-288-5470 x5402



Looking to cut your repair or refurbishing costs?  Give us a call. 
Let us know what you need or search our new website - is a great resource to “see” all the high quality parts we manufacture.  Panaseas will save you money!

Contact:  Eddie Stempihar
Phone:  888-925-5735


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