September 27, 2010

Upcoming Meeting Notice


SAVE THE DATE:


TAMPA REGIONAL RECEPTION
OCTOBER 21, 2010
Columbia Restaurant at Ybor City - Tampa, FL

(Click here for more information.)


NATD in the news
Breaking news
Avaya
Cisco
Contact center
Europe/UK
Fax
IP-PBX
Migration

Mitel
VoIP



 

NATD in the news

NATD GOLF & NETWORKING EVENT
The NATD and A1 TELETRONICS, our HOST SPONSOR, would like to invite you to attend a fabulous GOLF and NETWORKING DINNER EVENT on Thursday, October 21, 2010.  The schedule looks likes this:

8:00 AM - GOLF TOURNAMENT AT TPC TAMPA BAY
GOLF SPONSORED BY OUR HOST SPONSOR A1 TELETRONICS - If you would like to sign up for Golf, please contact Patti Woods at pwoods@a1teletronics.com.

7:00 PM - 10:00 PM - NATD Networking Dinner and Drinks Reception at Columbia Restaurant at Ybor City
SPONSORED BY A1 TELETRONICS
To Sign Up For Networking Dinner and Drinks, Click Here

And remember to ENTER OUR CONTEST for a chance to WIN a FREE REGISTRATION at the next NATD Annual Conference 2011 in Florida!  

All you need to do is submit your NATD video to YOU TUBE and send us the link.  The winning video gets free Registration to the next Annual Conference (valued at over $600.00).  Have fun with this...

Cool or what?
See you soon!

Joseph Marion
NATD EXECUTIVE DIRECTOR

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Breaking news

Microsoft Lync: Microsoft launches next generation UC software
Microsoft Corp. announced the release candidate of Microsoft Lync, the next generation of Microsoft’s unified communications software that enables people to connect in new ways, anytime, anywhere. Lync is the new family brand for the products formerly known as Communications Server, Communications Online and Communicator, and it also now includes Lync Web App and Lync Online. The release candidates of Lync 2010 and Lync Server 2010 are now available for businesses of all sizes to try for free. They can be downloaded at http://technet.microsoft.com/evalcenter/ff808407.aspx. This broad release candidate is the last step toward release to manufacturing and general availability scheduled for later this year. Microsoft Lync can make every engagement a virtual face-to-face meeting, because any interaction can include video and audio conferencing, application and desktop sharing, instant messaging, and telephony.
Visit www.microsoft.com.
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Avaya

Avaya releases Flare Experience
Avaya has unveiled a new family of enterprise grade unified communications and collaboration products. Headlining the announcement is the Avaya Flare Experience. Flare runs on Google’s Android operating system. At the heart of the Flare Experience is a 11.6 inch android based device that includes an HD camera, HD audio, supports SIP based communications, has Wi-Fi connectivity, a USB for cellular 3G services, can support a mouse and keyboard via a USB port, HDMI connector for large displays, and will integrate for telephony. The device can be used as a phone, in addition to video options, and integrates with the telecommunications infrastructure. The rollout is the latest delivery against the multi-phase product roadmap that Avaya first introduced in January. Since then, Avaya’s Innovation Series has delivered advancements in unified communications and collaboration across its Small and Mid-Size Enterprise, Data Solutions and Contact Center portfolios as well as the Avaya Agile Communication Environment and Avaya Aura 6.0 communications platform.
Visit www.avaya.com.
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Cisco

Clarus Systems to host CIPTUG webinar on IP telephony and UC
Clarus Systems, Inc., in conjunction with the Cisco IP Telecommunications User Group (CIPTUG), announced that Gurmeet Lamba, SVP Engineering, and David Roberts, Director of Product Management, will be presenting a webinar titled, “Business Service Management for IP Telephony & Unified Communications.”  The one-hour session will be held on Thursday, September 30 (1:30 p.m. Eastern). This webinar will demonstrate how a service management framework can be implemented using Clarus IPC Plus+ with its 4 pillars of management functionality: automated testing / diagnostics, performance monitoring, configuration management and business intelligence. Lamba and Roberts will also convey the essentials that enterprises need to be cognizant of to have a solid unified communications plan.  They will also share some best practices citing real examples with concrete data to reflect cost savings and ROI.
Visit www.clarussystems.com and www.ciptug.org.
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Contact center

LiveVox initiates Agent VoIP
LiveVox Inc. announced Agent VoIP, a direct IP/MPLS telephony configuration that delivers faster deployment speeds, service quality and cost efficiency to the contact center. IP/MPLS is a mature carrier VoIP standard which addresses past concerns around enterprise-grade IP telephony such as quality, security and integration expenses. Contact centers are increasingly utilizing IP PBXs and establishing IP/MPLS connections with carriers. While many hosted and hardware products are backed by TDM or hybrid VoIP technology, LiveVox is the first enterprise-level contact platform that is 100% VoIP. With integration already completed to major IP carriers and IP/PBXs, LiveVox is able to shrink deployment time frames and increase cost efficiencies through direct access to carrier IP/MPLS networks. The improved Quality of Services (QoS) of IP/MPLS allows LiveVox to monitor and improve voice and data quality even while delivering unprecedented scale and on-demand call processing capabilities.
Visit www.livevox.com.
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Europe/UK

TDAzlan on prowl for Avaya partners
TDAzlan has launched an Avaya reseller recruitment push shortly after bagging full access to the communication vendor’s portfolio. The distributor, which worked with Nortel before the ailing vendor was bought by Avaya, said it will look to hook in new partners by running a series of opportunity events across the country. It will also launch a telemarketing campaign and will seek to generate leads for partners at the IP-EXPO event. Graham Bunting, TDAzlan Avaya team leader, claimed Avaya is equipped to tackle both the SME market through its IP Office range and larger enterprises through its Aura offering. “Our timing couldn’t be better - unified communications is arriving right now and we have a breadth and depth of skills and values to offer traditional voice dealers and emerging convergence resellers, looking to offer something fresh to their customers,” he said.
Visit www.avaya.azlan.com.
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Fax

Aculab announces new software release
Aculab announced the general availability of V2.20 software for its ApplianX IP Gateway – a resilient, single-purpose, plug-and-play device designed for both enterprise and service provider environments. As part of this enhancement, the ApplianX IP Gateway includes a number of new features, such as support for full T.38 fax interoperability, enabling a total fax solution within an IP environment. The ApplianX IP Gateway can be configured for a maximum number of simultaneous fax calls to maintain call quality and prevent faxes from blocking both incoming and outgoing voice calls.  In addition to T.38 fax support, V2.20 software also includes a number of other features, including T1 hookflash transfer and improved diversion information availability. Highly regarded for its ease of use and low administrative costs, the ApplianX IP Gateway supports a wide range of international protocols, making the device suitable for worldwide deployment in both enterprise and service provider networks.
Visit www.aculab.com.
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IP-PBX

ETERNITY NE an integrated SOHO IP-PBX
Matrix presents ETERNITY NE – the youngest and smallest member of ETERNITY IP-PBX family specifically designed for SOHO businesses, built to empower SOHOs with features and functionalities that dramatically improve their efficiency and productivity.
ETERNITY NE supports all sought network connectivity – PSTN, GSM/UMTS and VoIP. At the same time it offers seamless communication across all forms of extensions – analog, digital, mobiles or IP extensions. Further, SOHOs can avail features and functionalities such as IP trunks and IP extensions, mobile trunks and extensions, presence, Instant Messaging and voice mail to email, which were formerly available to large enterprises only. With mobility extensions, ETERNITY NE can replicate the functionalities of desk phone on user mobile phones, allowing them to make or receive calls and access systems features such as call transfer, forward, voice mail, directory and conference from within and outside office.
Visit www.MatrixComSec.com.
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Migration

Duo County Telephone simplifies VoIP migration with Citel’s Portico TVA
Duo County Telephone is a membership based cooperative that has served South Central Kentucky for more than 50 years. It offers more than 13,000 customers a range of services including voice, broadband, LAN/WAN services, computer repair, cable television and IPTV to extended rural areas, and Fiber Optics to the Home (FTTH). As part of its search for enhanced service offerings, Duo County decided to move to a MetaSwitch softswitch to allow more flexibility and features in its voice offerings. However when it first started out replacing the Centrex phones with IP phones, it found the process to be both cumbersome and labor-intensive. To overcome the problems it had identified, it turned to the Portico TVA from Citel. By installing the Portico TVA, Duo County could migrate its customers to VoIP with minimal disruption because it could re-use existing phone lines and power, so no rewiring was needed. For most of its clients, Duo County simply had to install a TVA where the existing demarc block was located. Duo County then accessed the TVA remotely to make any local changes or additions from its own offices.
Visit www.citel.com.
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Mitel

Mitel wins Nemertes Research PilotHouse Award for unified communications vendor
Mitel has won the Nemertes Research PilotHouse Unified Communications Vendor award in the Market Challenger category. The goal of the awards is to gauge how companies perform for business end users and the rankings are based on input from these organizations. Mitel was ranked highest of the unified communications vendors in the Market Challengers category, which recognizes companies on a path of growth with regard to market share and customer traction. Vendors were rated by their customers on a variety of criteria including technology, customer service and value. Mitel was specifically recognized for its growing portfolio of unified communications and collaboration products.
Visit www.mitel.com and www.nemertes.com.
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VoIP

Tone’s ReliaTel 3.0: unified management for VoIP QoS over converged network
Tone Software Corporation’s latest ReliaTel Management Solution 3.0 Release with integrated VoIP QoS management combines real-time, deep-dive QoS analysis for every VoIP call with real-time fault, capacity and performance monitoring of the entire converged network. In the event of a VoIP QoS problem, Release 3.0 allows the network manager to tighten the focus and pinpoint the issue across virtually any mix of TDM and VoIP technologies. ReliaTel 3.0 performs passive QoS monitoring of real-time VoIP, with analysis of live real-time transport protocol (RTP) sessions that enable users to gauge the quality impact of multiple concurrent calls, as well as each individual call, for key metrics such as latency, jitter, loss, R-factor, industry standard listening quality mean opinion score (MOS-LQ) and conversational quality MOS (MOS-CQ) for trending, and root cause analysis for troubleshooting.
Visit www.tonesoft.com.
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Aastra





The only IP PBX with Applications Inside

Increase productivity and reduce operating costs!
Wave IP 500, a converged telephony system, offers a portfolio of award winning applications “in-the-box” and can be deployed the way you want - supporting digital, analog and VoIP endpoints and trunking. Learn more, visit http://www.vertical.com/products-wave-ip.html.



Amcom





Polycom

Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing
www.directaccessinc.com/dastelres

 

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Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit http://www.natd.com/public/ pages/nttn.asp.



Sponsors

JSGroup


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INNUA

INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
Visit innua.org/eLearning/TR/2006 for information.

 

 

NATD At Your Service


DecisionOne - www.decisionone.com

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email NATD@decisionone.com or call 1-800-767-2876, ext. 6641 today.

 


Refurb Supplies

The One Source For All Your Equipment Refurbishing Needs

We would like to thank all of our customers for your continued support. Your feedback and requests have moved us from being just a parts seller to being your repair and refurbishment solution provider. Make sure you are on our email list to receive our monthly newsletters and to receive flyers introducing the new products you asked for! (To receive emailed information, send a request to be added to the mailing list to micheled@refurbsupplies.com)

1-866-789-5656
info@refurbsupplies.com
www.RefurbSupplies.com




Panaseas

Looking to cut your repair or refurbishing costs?  Give us a call. 
 
Let us know what you need or search our new website - www.panaseas.com is a great resource to “see” all the high quality parts we manufacture.  Panaseas will save you money!

Contact:  Eddie Stempihar
Phone:  888-925-5735
orders@panaseas.com
www.panaseas.com




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