October 25, 2010

Upcoming Meeting Notice


MARCH 9 - 11, 2011
Seminole Hard Rock Hotel & Casino - Hollywood, FL

(Click here for more information.)

Breaking news
NATD in the news
Dealer software
Reseller market news

Breaking news

Avaya added as AGMA member
The Alliance for Gray Market and Counterfeit Abatement (AGMA) announced that it has officially added Avaya Inc. to its member roster. AGMA is a non-profit organization dedicated to addressing gray market, counterfeiting and warranty and service abuse of branded goods around the globe. Avaya’s membership in the alliance is part of the company’s broader effort to stem software piracy and protect customers who inadvertently enter into relationships with unauthorized maintenance providers. Safeguarding intellectual property — including software patches and updates — is critical for the health of business systems. In order to reinforce its commitment to protecting customers, Avaya is implementing intellectual property audits of customers on a global scale, and making investments in product architecture to implement a “lock and key” licensing technology that further protects intellectual property.
Visit www.avaya.com and www.agmaglobal.org.
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NATD in the news

NACR named Vendor of the Year by Avaya PDS User Group
Communications expert NACR (North American Communications Resource, Inc.) has been named Vendor of the Year by the Avaya Predictive Dialer System (PDS) User Group. A seven-time Avaya BusinessPartner of the Year, NACR is the largest Avaya channel partner worldwide and a leading provider of value-added communications solutions — delivering comprehensive sales, consultative, training, and technical support, as well as managed services, maintenance and repairs. The Avaya PDS User Group Vendor of the Year award is presented to the company chosen by the group’s executive committee as having gone “above and beyond” in its support of the organization. NACR was selected for its ongoing support of end-user education. For example, the company has announced that any customer installing or upgrading a qualified PDS with NACR and using MUG Enterprise, LLC for integration services will receive a free pass for the 2011 User Group conference, including two nights hotel.
Visit www.nacr.com and www.avayapdsusergroup.com.
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Mountain West Telecom achieves highest level of Avaya services certification
Mountain West Telecom announced it has achieved Services Expert Certification from Avaya. The Services Expert certification means Mountain West Telecom has demonstrated the skills and qualifications needed to proficiently deliver the full range of implementation and communications support services to Avaya customers. Under the Services Expert program, Mountain West Telecom achieved the Support Specialist and Integration Expert designations, the highest level of Avaya services certification. Avaya completed an on-site service assessment to prove infrastructure, process and systems are in place within Mountain West Telecom to provide effective implementation and support services to Avaya Enterprise Communications, Unified Communications, Unified Messaging and Contact Center customers.
Visit www.mw-tel.com.
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Pulse wins award at ITEXPO West 2010
Pulse Inc. announced that its XPANDAcell RPT-9000 Cellular Repeater received a “Best of Show” award in the Best Wireless Category at TMC’s ITEXPO West 2010 in Los Angeles. Pulse’s XPANDAcell RPT-9000 cellular repeater technology extends the reach of cellular towers up to 95km (60 miles) without having to install a new switch.  It enables cellular providers to bring service to smaller markets or hard-to-reach areas in a cost effective manner.  It also helps providers minimize dropped calls across their existing service areas, without having to install additional cell towers. The RPT-9000 is transparent to the type of information carried, delivering CDMA, GSM or AMPs to enable the transmission of voice, data or video to mobile phones.  It can be utilized for business, consumers or utilities, and when compared to the cost of adding a switch or a new cell tower, the savings are almost 80%. 
Visit www.xpandacell.com and www.pulsesupply.com.
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Dealer software

Tigerpaw unveils Version 11 at inaugural user conference
Tigerpaw Software, Inc. unveiled Tigerpaw 11, its most monumental release in 26 years.  Tigerpaw has added usability enhancements and new features that help technology providers better organize their business, optimize the customer experience, fuel revenues and create a new level of excellence. Already the most comprehensive application available to help IT, telephony, security and audio/video businesses increase growth, Tigerpaw has been completely redesigned with the end-user in mind. A highlight of Tigerpaw 11 is a new user interface that stresses usability, meant to turn even novice users into power users. Tabs let you open multiple documents like accounts, quotes, service orders and invoices at the same time just like in Internet Explorer. Many windows in Tigerpaw have been combined to make it easier to find and work with related data. Tigerpaw 11 provides in-line filtering to dynamically create filter criteria right in the list. You can search by multiple items using Boolean logic, and a new column chooser lets you hide the columns that aren’t important to you. Badging has also been implemented to help you make better business decisions.
Visit www.tigerpawsoftware.com.
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The Receivables Exchanges offers a free consultation: increase liquidity on your terms
The Receivables Exchange is a fast and flexible financing tool that helps businesses boost cash flow when they need to, on their terms. The Exchange can help your business:

  • Manage extended customer payments

  • Increase cash flow to pay bills and take advantage of discounts

  • No all-asset liens, personal guarantees or customer notification

The benefits of The Receivables Exchange include: use when you need it; more flexibility; no notification; simple, quick access to cash; competitive cost; and risk diversification.
Visit www.receivablesxchange.com.
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Avaya reseller Integration Partners recognized for growth in slow economy
Unified communications and network solutions provider Integration Partners, an Elite Juniper Partner and Platinum Avaya Reseller, has been rated by Inc. Magazine as one of the 5,000 fastest-growing private companies in the country. This is the third year in a row that Integration Partners has made the list, with a three-year sales growth of 82 percent. Founded in 1999, Integration Partners has grown to become a leading, full-service voice and data network engineering firm serving service providers and enterprises in a range of industries including healthcare, education, manufacturing, financial, retail, legal and government. Integration Partners specializes in unified communications and secure network infrastructure/network solutions that are open and scalable and that drive greater productivity and competitiveness for their clients.
Visit www.integrationpartners.com.
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Verint enhances Nextiva IP video portfolio
Verint Systems Inc. announced key enhancements to the Nextiva IP video portfolio with its next-generation, enterprise-class video management software and IP-based network video recorder. Verint Nextiva is comprised of a comprehensive video management solution with integrated analytics specifically designed for retail, financial, enterprise and critical infrastructure applications. The latest enhancements to its Nextiva Video Management software include an intuitive user interface optimized for video visualization and operator efficiency, an ultra-thin web client for remote viewing, and advanced setup tools to streamline deployment and maintenance. Further additions include advanced capabilities to Nextiva EdgeVR. This solution combines Verint’s powerful video analytics and remote monitoring and management software, providing end users with all the benefits of an embedded network video recorder, including bandwidth optimization and remote access and management, as well as integrated powerful video analytics. New functionality includes enhancements with the embedded intelligent video processor capable of recording and analyzing up to 64 channels of high-resolution, high-frame rate video at the point of capture, and delivering it anywhere within the enterprise.
Visit www.verint.com.
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Reseller market news

Aretta creates white-label partner program
In response to months of interest and inquiry from the reseller community, Aretta Communications has established an extensive white-label partner program that enables resellers to buy on a wholesale basis from Aretta and create branded IP-PBX solutions for their customers. This program builds on Aretta’s success over the past three years with its hosted, Asterisk-based IP-PBX solution, which combines an integrated tier-1 SIP trunking platform and preconfigured VoIP handsets. Through the program, resellers now can privately label Aretta’s best-in-class, open-source software solution surrounding the Linux operating system, virtualization and the Asterisk IP-PBX application. “We are targeting a number of reseller clients, including outsourced IT providers, IP-PBX phone vendors and integrators, telecom agents, circuit resellers and traditional TDM interconnects. Each of these groups can benefit from the ability to provide SMBs with white-labeled voice and PBX offerings that provide healthy profit margins,” said Marc Fribush, President of Aretta Communications.
Visit www.aretta.com.
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SIP Forum's SIPit 27 slated for Taipei in November
The SIP Forum has announced that its next SIP Interoperability Testing event, SIPit 27, will be held November 15-19, 2010 in Taipei, Taiwan.  The international event, hosted by The European Telecommunications Standards Institute (ETSI) and the Industrial Technology Research Institute (ITRI), is open for registration to any equipment vendor, developer, carrier or other company dealing with Session Initiation Protocol (SIP) implementations. At SIPit 27, participating companies will test a variety of SIP-based applications and implementations in assorted network environments and topologies. The upcoming Fall event expects to focus particular attention on SIP security, including preventing exploit attacks, securing media in secure real-time transport protocol (SRTP), and maintaining interoperability while exercising advanced real-time media sessions such as those utilizing High Definition video. In addition, groups are expected to continue their work related to IP peering and SIP trunking interoperability.
Visit www.sipforum.org, www.etsi.org and www.itri.org.tw.
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Wyse updates virtualization software solutions
Wyse Technology announced enhancements to the company's innovative virtualization software solutions, Wyse Virtual Desktop Accelerator (VDA) and Wyse TCX Suite. Wyse VDA is a software-only solution for Wyse devices and supported PCs in desktop virtualization and cloud computing environments that accelerates the user experience by correcting issues common with long or latent networks. Wyse VDA is a cost-effective software-only alternative to hardware-based network acceleration, delivering the best user experience for the network bandwidth allocated to users. Additionally, Wyse VDA neutralizes the effects of network delays (latencies) and errors (packet loss) making it ideal for remote, branch or field-based users. The Wyse TCX Suite optimizes user experience on cloud computing and desktop virtualization platforms, delivering enhanced multimedia, audio, Flash, USB support and multi-display capabilities without the network downsides. Wyse TCX features Collaborative Processing Architecture (CPA) which intelligently takes advantage of the power of the client endpoint, reducing the need for larger servers, and delivering the best cloud computing or virtual desktop user experience available.
Visit www.wyse.com.

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NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News

The Receivables Exchange

Free Consultation:
Increase Liquidity On Your Terms
The Receivables Exchange is a fast and flexible financing tool that helps businesses boost cash flow when they need to, on their terms. The Exchange can help your business:

  • Manage extended customer payments
  • Increase cash flow to pay bills and take advantage of discounts
  • No all-asset liens, personal guarantees or customer notification


The only IP PBX with Applications Inside

Increase productivity and reduce operating costs!
Wave IP 500, a converged telephony system, offers a portfolio of award winning applications “in-the-box” and can be deployed the way you want - supporting digital, analog and VoIP endpoints and trunking. Learn more, visit http://www.vertical.com/products-



Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing




Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit http://www.natd.com/public/



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales representatives or sales managers.
Go to Sales$marts.



INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
Visit innua.org/eLearning/TR/2006 for information.



NATD At Your Service

DecisionOne - www.decisionone.com

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email NATD@decisionone.com or call 1-800-767-2876, ext. 6641 today.


Refurb Supplies

The One Source For All Your Equipment Refurbishing Needs

We would like to thank all of our customers for your continued support. Your feedback and requests have moved us from being just a parts seller to being your repair and refurbishment solution provider. Make sure you are on our email list to receive our monthly newsletters and to receive flyers introducing the new products you asked for! (To receive emailed information, send a request to be added to the mailing list to micheled@refurbsupplies.com)



Looking to cut your repair or refurbishing costs?  Give us a call. 
Let us know what you need or search our new website - www.panaseas.com is a great resource to “see” all the high quality parts we manufacture.  Panaseas will save you money!

Contact:  Eddie Stempihar
Phone:  888-925-5735


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