June 8, 2009

Upcoming Meeting Notice

The Association of Service and Computer Dealers International (ASCDI) is a 30 year old, worldwide non-profit organization made up of companies who provide technology solutions, technical support or value added services to the business community.

Members and non-members are invited to learn how to grow your business, find new business opportunities, hear from industry representatives and enjoy some fabulous networking events at our conferences:

EUROPEAN CONFERENCE: June 17 - 19, 2009
Prague, Czech Republic

FALL CONFERENCE: October 7 - 9, 2009
New York City

Click here for more information on ALL ASCDI MEETINGS, to view the agendas, lodging details, attendee lists and to REGISTER AT THE EARLY BIRD RATE.

Case study

Case study

Limited Stores selects Teradata database platform for retail marketing
Teradata Corporation announced that Limited Stores, LLC (D.B.A. The Limited), an affiliate of Sun Capital and a retailer of upscale women’s apparel with 220 stores, has selected the Teradata Data Warehouse Appliance and Teradata Database for its enterprise information requirements. The new intelligence platform will enable extensive analysis of data pertaining to merchandising, merchandise planning and financial management. The system will support The Limited’s initiatives to provide more complete and effective service to its millions of customers. “In only a year, our line of data warehouse appliances has proven its acceptance in the marketplace, and for The Limited it is a perfect fit for the enterprise approach the retailer wants to take,” said Dean Wold, area vice president for retail, Teradata.
Visit www.teradata.com.
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SMSC presents MOST at Audio Engineering Society’s conference
SMSC presented information on the use of Media Oriented Systems Transport (MOST) as the information and entertainment backbone in modern automobiles at the recently held Audio Engineering Society’s 36th International Conference. MOST is used in several million vehicles from automotive manufacturers including Audi, BMW, Porsche, Toyota and Volvo. It enables feature-rich, state-of-the-art information and entertainment systems and is the de-facto standard for high multimedia networking in vehicles. The information focused on the ways in which MOST has been designed from the ground up to carry the different kinds of streaming and control information needed to create feature-rich information and entertainment systems that meet the high Quality of Service (QoS) and reliability requirements of the automotive industry. These systems also include protection mechanisms so they can transport commercial content like DVD and Blu-ray audio and video. With a focus on performance, programmability and integration, SMSC plans to build upon its leadership position in various connectivity solutions to help integrate automobiles into consumers’ digital lifestyles without compromising the automotive quality and reliability requirements of its customers.
Visit www.smsc.com.
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Mark III Systems, Inc. to serve Department of Information Resources
Mark III Systems, Inc. was recently awarded a contract with the Texas Department of Information Resources (DIR). As an IBM Premier Business Partner, Mark III Systems specializes in solutions centered on datacenter optimization, high availability and data management. The company sells IBM Midrange and Enterprise products including pSeries, xSeries, iSeries, storage and software and has the only IBM certified Business Partner Innovation Center (BPIC) in South Texas. This is the second contract awarded to Mark III Systems; the previous contract was awarded in 2006 for IBM Storage hardware and software products. Mark III Systems is the first IBM Business Partner to receive a DIR contract that covers all of IBM's midrange products.
Visit www.markiiisys.com.

Brocade and IBM extend OEM relationship to enterprise IP networking
Brocade announced that IBM will rebrand and sell the Brocade enterprise IP networking family of products through the IBM global sales force and authorized IBM Business Partners. This original equipment manufacturer (OEM) agreement complements and extends the existing relationship between Brocade and IBM for storage area networking (SAN) products. Initially, IBM plans to sell the following Brocade IP networking product families under the OEM agreement, with additional products to be added over time. IBM will offer multiple models in each product family:

  • Brocade NetIron MLX Series as IBM m-series Ethernet routers

  • Brocade NetIron CES 2000 Series as IBM c-series Ethernet switches

  • Brocade FastIron SX Series as IBM s-series Ethernet switches

  • Brocade FastIron GS Series as IBM g-series Ethernet switches

In support of this agreement, Brocade has been working with IBM to develop customized programs across many key functional areas including sales, marketing, training/certification and technical support/service.
Visit www.brocade.com or www.ibm.com.
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Home Hardware stores transforms retail operations with Intermec
Intermec Technologies announced that Home Hardware Stores Limited, Canada’s largest independent hardware, lumber, building materials and furniture retailer, in collaboration with Intermec Honours Partner, Ryzex, has selected the Intermec CK3 mobile computer for use across its over 1,000 retail stores. The CK3 will be used to help manage the retailer’s more than 60,000 items and accompany its in-store POS (point of sale) operations. The solution delivers considerable improvements and increased efficiencies in inventory management, store ordering, and pricing and promotions for each independent store Dealer. The Intermec CK3 mobile computer is ideal for rugged environments, providing future investment protection by delivering high performance for critical mainline applications along with the flexibility to easily add capabilities like voice/speech and RFID.
Visit www.intermec.com.
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Sunoco signs IT services contract extension with Infocrossing
Infocrossing and Sunoco announced a $34 million four-year contract extension and expansion of the companies' 13-year relationship. Infocrossing is a provider of managed infrastructure outsourcing services that have helped Sunoco access the latest technologies including servers, storage and network devices. "This agreement builds on a 13-year relationship with Infocrossing," said Peter Whatnell, CIO at Sunoco. "It is aligned with our IT roadmap and is consistent with the intent of our IT outsourcing strategy to continue working jointly with Infocrossing to manage our mainframe, UNIX and Windows environments as well as take advantage of their shared infrastructure services such as their storage arrays." Infocrossing has been providing IT management solutions for enterprises and operates data centers throughout the United States.
Visit www.infocrossing.com
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Halcyon revs up U.S. channel effort
U.K.-based Halcyon Software, a developer of systems management software for i OS and other platforms, is growing its presence in the U.S. with the goal of attracting new customers. But instead of concentrating on individual AS/400 shops, Halcyon will primarily target outsourcing firms that run large data centers, which in turn will use Halcyon's software to manage the individual clients' systems. Halcyon brings a solid collection of systems management and automation tools for the i OS platform. Core functionality includes: message and job log monitoring and management; a job scheduler; disk space management; spool file management; record and playback (automation); audit journal monitoring; performance monitoring; and management of restricted tasks. Other products monitor AIX and Windows environments, and all platforms can be managed from a single graphical interface, called the Enterprise Console. Software development continues out of Halcyon's U.K. headquarters, which will unveil several enhancements to its four bundles of i OS software later this year.
Visit www.halcyonsoftware.com.
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Microsoft OCS planning tools added to OCS training classes
OCS Forum announced integration of Microsoft OCS-Office Communications Server Release 2 (OCSR2) Planning Tools into classroom and webseminar training.  Microsoft offers a number of OCS planning tools such as OCS Capacity, VOAT (OCS VOice Assessment Tool), VIRTUAL OCS R2, Edge planning and others.  OCS Forum provides classroom and webseminar training as well as a non-production environment for those IT departments without additional equipment, budget or time.  OCS Forum is also designed for both the system integrator/consultant who wants to learn about OCSR2 without having to build their own system as well as the enterprise customer who doesn’t have the time or resources to develop one.  OCS Forum Labs are designed to be “hands-on” or “over-the-shoulder” with experts available for Q&A and classes for feature-specific review.
Visit www.ocsforum.com.
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ASCDI At Your Service


IBM's Third Party Practices & Sales team provides exclusive support for leasing companies, brokers, dealers, refurbishers and maintainers in the US.
Contact the Third Party Support Center (TPSC) in Toronto for normal order processing requests. Their number is 866-432-8274, or e-fax to 845-463-5014 (Attn: Erick Prat Ramos). For email, [email protected].
Requests for IBM service (except break/fix maintenance) and configuration reports must be directed to the Technical Support Management Office (TSMO) in Poughkeepsie, NY. Their number is 800-426-4955, option 1, or you may fax your request to 845-433-4664, or e-mail to [email protected].
Requests for break/fix IBM Maintenance Service can be made by contacting IBM at 888-426-4343, or [email protected].  If sending an email request, please include your IBM customer number (or customer name and address), customer contact name, phone number, machine type/model, and serial number.


Incent your IBM System i customers to talk to you this month. Help them get a valuable NGS query tool without paying a license fee. We’ll handle the software delivery and support. You’ll be a hero. Let us create a custom promotion for your company. (800) 824-1220 ext 254

Contact:  Bill Langston
Ph: 916 920-2200 ext 254
[email protected]


MVSS is a Third Party Maintenance service provider and owns MVSS Brokerage. MVSS specializes in UNIX and provides maintenance for Intel and storage equipment. We sell indirectly through channel partners exclusively and provide the necessary resources to win business. MVSS is offering ASCDI members access to Gold Pricing - for highly competitive maintenance pricing, call us today!

Undertaking maintenance agreements across the globe in Australia, NZ, Japan, Hong Kong, Europe and Middle East.

Contact:  Mal Fraser Clay
Ph: +61-2-9428-8777
[email protected]

Court Square Leasing Corporation

For over 10 years, Court Square Leasing has dedicated itself to providing superior service, products and expertise in the commercial leasing arena. Make Court Square your partner by calling: (888) 477-8273.

DecisionOne - www.decisionone.com

DecisionOne announces ASCDI program launch
DecisionOne provides cost effective, local, reliable technology support services including remote, onsite and logistics services. We offer break/fix services nationwide for Sun, IBM, and HP used and refurbished equipment. Call now for pricing and check out our new website at www.decisionone.com.
Contact: Susan Warnke
Phone: 612-253-4218
[email protected]


Trident is a third party cross platform hardware maintenance provider for Sun, HP and Dell.  Trident services new and used equipment and can help equipment resellers and vendors increase their footprint with customers.  “End of Life” is a specialty. 
Contact:  Steve Studley
Phone:  202-558-5527
[email protected]



Bulletproof your support and expand your maintenance budget. Independent Multi-vendor Enterprise Support from Olympic Support offers big discounts on manufacturers listed support costs and provides better coverage and fix times compared to vendor & OEM packages. Find out how you can profit from our success.
Contact: Roger Taylor
[email protected]


Reduce Your Data Center Support Costs 25% – 40%
Akibia is a 20-year old global provider of multivendor systems maintenance services, including support for Sun, HP and Dell systems. Our customized SLAs and unique approach results in 25-40 percent cost savings compared to other maintenance providers.
Call 1-866-4-AKIBIA x 4907 for more information.

Micro Memory Bank offers on-line division
MemoryStore.com now offers consumers even more choices. Memory upgrades for Dell, IBM, Apple, DEC, HP, Sun and hundreds of others are all available for purchase online or by calling 877-ADD-RAM9.

What separates MemoryStore.com from the competition is the Memory Wizard tool; a proprietary feature that enables the site visitor to find their exact memory type with the click of a button.

Contact: Bob Kanoff
Phone: 215-643-6020



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