June 22, 2009

Upcoming Meeting Notice

The Association of Service and Computer Dealers International (ASCDI) is a 30 year old, worldwide non-profit organization made up of companies who provide technology solutions, technical support or value added services to the business community.

Members and non-members are invited to learn how to grow your business, find new business opportunities, hear from industry representatives and enjoy some fabulous networking events at our conferences:

FALL CONFERENCE: October 7 - 9, 2009
New York City

Click here for more information on ALL ASCDI MEETINGS, to view the agendas, lodging details, attendee lists and to REGISTER AT THE EARLY BIRD RATE.

Disaster recovery
Fax for VoIP
Unified communication


Computer Research, Inc. selects UC4 Workload Automation Suite
UC4 Software announced that Computer Research, Inc. (CRI) has selected UC4 Workload Automation Suite to integrate their enterprise IT workload across their company's IT landscape. UC4 Workload Automation Suite is an IT process automation and job scheduling software solution that integrates enterprise workload across a company's IT landscape. Companies can leverage UC4 for managing, monitoring, controlling and synchronizing business applications with IT infrastructure workload and creating intelligent, automated end-to-end IT processes.

Established in 1963 and serving customers from leading financial institutions, CRI offers a complete range of data processing services for the securities industry. CRI sought to replace its decade-old internal processing solution, which they had used natively on the IBM iSeries. CRI wanted a trusted partner that offered a scalable solution that could grow with the company. UC4 emerged as a natural choice because of its industry reputation. While currently using UC4 Workload Automation Suite for back-end processing, CRI plans to eventually use the system to manage their entire disaster recovery program.
Visit www.uc4.com.^Back To Top


BICSI appoints Director of Standards
BICSI, the professional association supporting the information transport systems (ITS) industry with information, education and knowledge assessment, announces the appointment of Jeff Silveira as the new Director of Standards.  As BICSI’s Director of Standards, Silveira intends to foster and promote the BICSI Standards program mission to develop standards of high value and import to the information transport system industry and its related fields; provide members with exceptional service and information; as well as adopt and embrace new opportunities and technology to better BICSI’s ability to serve its members and industries. Silveira joins BICSI from Semiconductor Equipment & Materials International (SEMI) in Northern California, a global industry association serving the manufacturing supply chains for the microelectronic, display and photovoltaic industries. With more than 11 years of experience within standards, Silveira brings expertise in all facets of standards development and organization, including experience with the American National Standards Institute (ANSI) development and accreditation processes. He has been a presenter on a variety of standards topics and has written standards articles for various publications. Silveira holds a Bachelor of Science degree from Santa Clara University and is active in the Standards Engineering Society (SES).
Visit www.bicsi.org. ^Back To Top

Disaster recovery

WTS announces managed disaster recovery for the AS/400, iSeries and System i
WTS, Inc. announced their newly expanded Managed Disaster Recovery and Business Continuity service for IBM i customers. These services are available to all organizations who use IBM i for Power solutions and also include support for DB2, Oracle and SQL databases. WTS's business continuity disaster recovery services are designed to ensure that organizations can recover their critical business systems quickly, with minimal interruption to their organization and operations. They will eliminate the costs of duplicating internal systems and will provide solutions for the staffing concerns and geographic risks associated with a regional disaster. WTS will execute the recovery plan for disaster recovery customers, perform twice per year disaster recovery testing, write the recovery plan, and provide an initial assessment of IT infrastructure, backup and recovery policies.
Visit www.wts.com.
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Fax for VoIP

FaxBack enables Microsoft Fax for VoIP
FaxBack has developed a new VoIP fax plug-in that enables users of Windows operating systems the ability to send and receive faxes using Microsoft Fax when connected to a VoIP phone system. This capability was previously unachievable without expensive or complex hardware configurations.  FaxBack’s VoIP Plug-in for Microsoft Fax provides a no cost, Microsoft based VoIP fax solution that adds further value to a company’s VoIP investments. VoIP systems include: Microsoft Response Point, local VoIP media gateways and VoIP Service Providers supporting SIP T.38. Routing inbound faxes to specific users with DID routing is straightforward with the Free Edition of the VoIP Plug-in for Microsoft Fax. By simply adding routing rules on your local VoIP media gateway, users will be able to automatically route inbound faxes directly to the intended recipient’s desktop. Users can also install the VoIP Plug-in for Microsoft Fax on their Microsoft Small Business Server (SBS) to provide a VoIP fax server that is always available to receive faxes to further enhance their Microsoft Fax solution. With the SBS version of the VoIP Fax Plug-in for Microsoft Fax, the Plug-in is installed on the SBS server instead of individual workstations. The free plug-in is available at www.faxback.com/msfax/release.
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IBM announces program to help System i, AS/400 customers manage their infrastructures
IBM announced the iLoyalty program, a new initiative designed to help mid-sized customers update their System i infrastructures and reduce hardware and software maintenance costs. By moving to a newer solution, clients can purchase a more powerful system capable of running the latest software, such as business intelligence and web applications. Specifically, IBM's iLoyalty program offers AS/400 and iSeries customers an attractive option to move to new selected i Editions of the Power 520, Power 550 and IBM BladeCenter solutions with a no-charge IBM i processor license.
Visit www.ibm.com.

IBM recognizes MSI Systems Integrators
MSI Systems Integrators (MSI) announced it was named winner of the award for the Outstanding Power of i Business Solution category in the 2009 IBM Beacon Awards competition for delivering outstanding value and innovative approaches to helping clients address unique business challenges. The IBM Beacon Awards are an integral part of IBM’s PartnerWorld program, which provides industry recognition, increased visibility and promotional opportunities to IBM global Business Partners. Members of IBM PartnerWorld benefit from global marketing and technical enablement initiatives to drive new revenue and market opportunities through the delivery of innovative business solutions.
Visit www.ibm.com/partnerworld. ^Back To Top


Research and Markets announces new report
Research and Markets has announced the addition of "Memory Applications, Packaging & Integration Trends 2009 Report: How 3-D integration will challenge and reshape the memory industry” to their offering. The memory semiconductor industry is about to go through a period of major technological changes as new integration trends and disruptive packaging technologies pave the way to the future growth of this industry. Historically, the DRAM memory market has been mostly driven by computing applications, while NOR Flash has been mainly deployed into consumer and communication devices. More recently, NAND Flash memory has emerged as the most promising solid state storage solution for current consumer devices and is showing as the best candidate for hard disk drive replacement in the near future.

On the other hand, today wireless is growing and enabling new market segments everywhere, (smart-phones, mobile pocket computing devices).  As a result, connectivity and integration are now new drivers to deal with. Demand for data is increasing everywhere.  Current complexity and concurrency require more than ever higher data capacity, improved power consumption and is stressing existing well established architectures: new interconnects, integration schemes and packaging technologies are needed to support higher performance, breakthrough density and low power consumption devices.  3-D IC integration is showing as a major solution path to tackle these challenges and memories will be key components in achieving this successful integration. 3-D integration will open a new application space for memory market. Visit www.researchandmarkets.com/research/cd4117/memory_application.

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ComputerLand of Silicon Valley joins AltiGen's growing reseller network
AltiGen Communications Inc., provider of 100 percent Microsoft-based VoIP business phone systems and Unified Communications solutions, is pleased to announce the addition of ComputerLand of Silicon Valley to its growing reseller network. Founded in 1991, ComputerLand provides a comprehensive suite of technology solutions and services for business, government and educational clients across the United States. With expertise in IT infrastructure & applications, storage, network security and voice communications, and partnerships with technology leaders including Microsoft, Intel, HP, IBM, NetApp and now AltiGen, ComputerLand is ideally equipped to support the computing and communications needs of organizations large and small.
Visit www.altigen.com.
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Unified communication

Genesys launches UC Connect product initiative
Genesys has added significant new capabilities to IBM’s flagship unified communications and collaboration offering by integrating the Genesys contact center portfolio with IBM Sametime through the newly launched Genesys UC Connect product initiative. The UC Connect initiative is spearheaded by Genesys’ and its key partners’ product development organizations to productize direct integrations between the Genesys Customer Interaction Management (CIM) software platform and major UC platforms. IBM was selected to be among the first to market for the leading unified communications capabilities of IBM Sametime and the ease of integration provided by its flexible server APIs and the client side Eclipse plug-in framework. With UC Connect, knowledge workers in the enterprise can effectively field and assist on customer service interactions using the familiar Sametime interface for required capabilities such as screen pop/interaction preview, call control and case status tracking through updates to call context/attached data.
Visit www.genesyslab.com. ^Back To Top


ASCDI Meeting Information
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Only ATN offers safe, secure and closed-end trading with dealers only - no end users! Only the ASCDI Guarantee backs the ATN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit http://www.ascdi.com/pages/

ASCDI At Your Service


IBM's Third Party Practices & Sales team provides exclusive support for leasing companies, brokers, dealers, refurbishers and maintainers in the US.
Contact the Third Party Support Center (TPSC) in Toronto for normal order processing requests. Their number is 866-432-8274, or e-fax to 845-463-5014 (Attn: Erick Prat Ramos). For email, [email protected].
Requests for IBM service (except break/fix maintenance) and configuration reports must be directed to the Technical Support Management Office (TSMO) in Poughkeepsie, NY. Their number is 800-426-4955, option 1, or you may fax your request to 845-433-4664, or e-mail to [email protected].
Requests for break/fix IBM Maintenance Service can be made by contacting IBM at 888-426-4343, or [email protected].  If sending an email request, please include your IBM customer number (or customer name and address), customer contact name, phone number, machine type/model, and serial number.


Incent your IBM System i customers to talk to you this month. Help them get a valuable NGS query tool without paying a license fee. We’ll handle the software delivery and support. You’ll be a hero. Let us create a custom promotion for your company. (800) 824-1220 ext 254

Contact:  Bill Langston
Ph: 916 920-2200 ext 254
[email protected]


MVSS is a Third Party Maintenance service provider and owns MVSS Brokerage. MVSS specializes in UNIX and provides maintenance for Intel and storage equipment. We sell indirectly through channel partners exclusively and provide the necessary resources to win business. MVSS is offering ASCDI members access to Gold Pricing - for highly competitive maintenance pricing, call us today!

Undertaking maintenance agreements across the globe in Australia, NZ, Japan, Hong Kong, Europe and Middle East.

Contact:  Mal Fraser Clay
Ph: +61-2-9428-8777
[email protected]

Court Square Leasing Corporation

For over 10 years, Court Square Leasing has dedicated itself to providing superior service, products and expertise in the commercial leasing arena. Make Court Square your partner by calling: (888) 477-8273.

DecisionOne - www.decisionone.com

DecisionOne announces ASCDI program launch
DecisionOne provides cost effective, local, reliable technology support services including remote, onsite and logistics services. We offer break/fix services nationwide for Sun, IBM, and HP used and refurbished equipment. Call now for pricing and check out our new website at www.decisionone.com.
Contact: Susan Warnke
Phone: 612-253-4218
[email protected]


Trident is a third party cross platform hardware maintenance provider for Sun, HP and Dell.  Trident services new and used equipment and can help equipment resellers and vendors increase their footprint with customers.  “End of Life” is a specialty. 
Contact:  Steve Studley
Phone:  202-558-5527
[email protected]



Bulletproof your support and expand your maintenance budget. Independent Multi-vendor Enterprise Support from Olympic Support offers big discounts on manufacturers listed support costs and provides better coverage and fix times compared to vendor & OEM packages. Find out how you can profit from our success.
Contact: Roger Taylor
[email protected]


Reduce Your Data Center Support Costs 25% – 40%
Akibia is a 20-year old global provider of multivendor systems maintenance services, including support for Sun, HP and Dell systems. Our customized SLAs and unique approach results in 25-40 percent cost savings compared to other maintenance providers.
Call 1-866-4-AKIBIA x 4907 for more information.

Micro Memory Bank offers on-line division
MemoryStore.com now offers consumers even more choices. Memory upgrades for Dell, IBM, Apple, DEC, HP, Sun and hundreds of others are all available for purchase online or by calling 877-ADD-RAM9.

What separates MemoryStore.com from the competition is the Memory Wizard tool; a proprietary feature that enables the site visitor to find their exact memory type with the click of a button.

Contact: Bob Kanoff
Phone: 215-643-6020



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