November 9, 2009

Upcoming Meeting Notice

The Association of Service and Computer Dealers International (ASCDI) is a 30 year old, worldwide non-profit organization made up of companies who provide technology solutions, technical support or value added services to the business community.

Members and non-members are invited to learn how to grow your business, find new business opportunities, hear from industry representatives and enjoy some fabulous networking events at our conferences:

January 28, 2010
Seattle, WA - Bluwater Bistro

March 10 - 12, 2010
Orlando, FL - Walt Disney World Swan Resort

June 23 - 25, 2010
Dublin, Ireland - Radisson Blu Royal Hotel

Click here for more information on ALL ASCDI MEETINGS, to view the agendas, lodging details, attendee lists and to REGISTER AT THE EARLY BIRD RATE.




Cisco Systems posts lower profit, but beats views
Cisco Systems reported a fiscal first quarter profit of $1.8 billion, or 30 cents a share, compared with a profit of $2.2 billion, or 37 cents a share for the year-earlier period. Revenue was $9 billion, down from $10.3 billion for the same quarter last year. Adjusted income was 36 cents a share. Analysts had expected the San Jose, Calif.-based networking-gear maker to report earnings of 31 cents a share, on revenue of $8.75 billion, according to a consensus survey by FactSet Research.
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HP receives STAR Award
HP has been honored with a Fall 2009 STAR Award for Service Excellence from the Technology Services Industry Association. HP received the Service Excellence in Innovative Support Award for its continued innovations in technology, process and staff dedicated to delivering great customer support. HP was presented with the award at the recent Technology Services World conference in Las Vegas. The Service Excellence in Innovative Support award is presented to a company that has embraced innovation in people, process and technology to increase agent productivity, service levels and customer satisfaction; increase problem avoidance; and effectively handle more interactions using unassisted channels. Since 1990, the STAR Awards have recognized technology companies that display exceptional leadership, innovation and commitment in service excellence.
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HP to present live audio webcast of fourth quarter earnings conference call
HP will conduct a live audio webcast of its conference call covering earnings for the fourth fiscal quarter ended Oct. 31, 2009. The audio webcast of the conference call - Monday, Nov. 23 at 5 p.m. ET/2 p.m. PT - will be hosted by Mark Hurd, HP chairman and chief executive officer, and Cathie Lesjak, HP executive vice president and chief financial officer. A replay of the audio webcast will be available at the same website shortly after the call and will remain available for approximately one year.
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Cosan signs R$4.5 million contract with IBM to redesign IT infrastructure
Cosan, one of the biggest sugar-energy groups in the world, has signed an agreement in the amount of R$4.5 million with IBM to update its IT infrastructure. Under the contract, IBM will be responsible for building a new and modern data center with 230 square meters, including two consolidated IBM Power System 570 servers, with virtualization and optimization resources. With the new solutions, Cosan will gain a dynamic infrastructure with high availability and scalability, capable of sustaining the company's expansion plan. The design of the new data center is being developed under IBM's full responsibility and according to best practices for energy efficiency. Systems for electricity, cooling, access control and fire prevention and fighting will be deployed in order to provide an efficient and safe environment.
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Odom increases capabilities and lowers TCO with Intermec CK3 and Vocollect Voice
Intermec Technologies announced that the leading Alaska and Pacific Northwest beverage distributor The Odom Corporation has deployed the Intermec CK3 mobile computer featuring Vocollect Voice. The solution enhances operational efficiencies, inventory accuracy, worker productivity, and reduces the total cost of ownership (TCO) of the mobile systems in Odom’s warehouse. During the day, Odom uses the CK3 in tandem with the Retalix Power Warehouse WMS to replenish and check inventory. Using the CK3’s EX25 Near/Far 2D Imager Engine – the market’s first barcode scan engine with integrated near/far area imaging technology – Odom mobile workers are able to read 1D and 2D barcodes, omni-directionally up to 50 feet away. The EX25 greatly increases image quality and scanning speeds, and as a result, Odom’s operational efficiencies. At night, Odom uses Vocollect Voice software running on the CK3 with Vocollect headsets to load trucks. Using the two-way voice application, mobile workers can operate the CK3 in “hands free” mode – improving productivity, safety, accuracy and operational efficiency.
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Tripp Lite continues green initiative with energy efficient UPS systems
In an effort to further its green initiative, Tripp Lite has developed its latest line of SmartOnline Single-Phase UPS Systems to incorporate an Economy Mode function. Operating in Economy Mode, the SmartOnline Series, from 1000-16000VA, boasts an industry-leading efficiency rating of up to 97%, which in turn leads to less heat built up in data centers, lower energy consumption and dramatic savings in both cooling and energy costs. Tripp Lite has long been at the forefront of the green initiative, realizing early on that engineering energy-efficient products not only made sense from an environmental perspective, but from a business perspective as well. By offering products that reduce corporate CO2 emissions and, consequently, operational costs, Tripp Lite provides its customers with a competitive edge that helps them succeed in today’s dynamic marketplace. The new SmartOnline models are poised to be the most effective yet, with their cumulative reduction of energy, expenditures and environmental impact.

New LineGuard surge suppressors protect vulnerable data lines
Para Systems, Inc. announced the release of a new line of data line surge suppressors designed to protect equipment from being damaged by electrical surges or spikes.  The new Minuteman LineGuard products are intended to protect analog and digital surveillance cameras, DVRs, plus other network peripherals, including devices using Power Over Ethernet (POE). Minuteman’s LineGuard products incorporate solid-state surge protection technology with a response time of two to five nanoseconds, clamping the surge to ground and automatically resetting itself after a low-voltage surge occurs.  If a catastrophic surge such as lightning does hit a data line, the LineGuard product provides fail-safe protection, sometimes sacrificing itself to prevent damage to the more expensive devices it was designed to defend.
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SANS and IBM identify unpatched client-side application software as top enterprise IT security issue
The SANS Institute report, The Top Cyber Security Risks, states that neglecting the fundamentals of prompt and thorough patch and management for client-side application software poses the highest priority threat to the integrity of enterprise information security. According to SANS, large organizations typically take at least twice as long to patch client-side vulnerabilities compared to patching operating system vulnerabilities. From this, SANS concludes, "The highest priority risk is getting less attention than the lower priority risk." The IBM X-Force Mid Year Trend and Risk Report reconfirms points made in the SANS report, describing how hackers launch increasingly sophisticated blended threats to target data they can monetize immediately. Both studies validate BigFix's approach to security and vulnerability management processes -- the need to provide customers with a consolidated, single-pane-of-glass approach to address the complete asset discovery, vulnerability assessment and remediation lifecycle across heterogeneous, widely distributed enterprise IT infrastructures.
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Sun Microsystems boosts performance across industry-leading Unified Storage portfolio
Sun Microsystems, Inc. announced key technology enhancements and rapid customer adoption rates across its Unified Storage systems portfolio that extend the performance and data protection capabilities of the Sun Storage 7000 family. New software features and up to 30 percent greater controller performance extend the power of the industry's fast-growing Open Storage effort. Sun's portfolio enhancements include improved application performance through enhanced iSCSI SAN support and a boost in performance for Oracle databases. In addition, customers can expect higher network performance with up to four times more bandwidth (40Gb/sec) and lower network latency through InfiniBand (IB). The addition of new CPUs delivers 30 percent additional performance up to 24 cores and improved system bandwidth, along with twice the DRAM cache - up to 512GB - the highest in the industry. With the addition Triple-Parity RAID, Sun is the first major storage vendor to offer robust data protection from as many as three drive failures, further reducing the risk of data loss when using larger capacity disk drives with longer rebuild times. Sun also became the first and only major NAS storage vendor to offer Triple Mirroring, which adds additional protection against disk failures and significantly improves backup and disaster recovery scenarios.
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Only ATN offers safe, secure and closed-end trading with dealers only - no end users! Only the ASCDI Guarantee backs the ATN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit

ASCDI At Your Service


IBM's Third Party Practices & Sales team provides exclusive support for leasing companies, brokers, dealers, refurbishers and maintainers in the US.
Contact the Third Party Support Center (TPSC) in Toronto for normal order processing requests. Their number is 866-432-8274, or e-fax to 845-463-5014 (Attn: Erick Prat Ramos). For email, [email protected].
Requests for IBM service (except break/fix maintenance) and configuration reports must be directed to the Technical Support Management Office (TSMO) in Poughkeepsie, NY. Their number is 800-426-4955, option 1, or you may fax your request to 845-433-4664, or e-mail to [email protected].
Requests for break/fix IBM Maintenance Service can be made by contacting IBM at 888-426-4343, or [email protected].  If sending an email request, please include your IBM customer number (or customer name and address), customer contact name, phone number, machine type/model, and serial number.


Incent your IBM System i customers to talk to you this month. Help them get a valuable NGS query tool without paying a license fee. We’ll handle the software delivery and support. You’ll be a hero. Let us create a custom promotion for your company. (800) 824-1220 ext 254

Contact:  Bill Langston
Ph: 916 920-2200 ext 254
[email protected]


MVSS is a Third Party Maintenance service provider and owns MVSS Brokerage. MVSS specializes in UNIX and provides maintenance for Intel and storage equipment. We sell indirectly through channel partners exclusively and provide the necessary resources to win business. MVSS is offering ASCDI members access to Gold Pricing - for highly competitive maintenance pricing, call us today!

Undertaking maintenance agreements across the globe in Australia, NZ, Japan, Hong Kong, Europe and Middle East.

Contact:  Mal Fraser Clay
Ph: +61-2-9428-8777
[email protected]

Court Square Leasing Corporation

For over 10 years, Court Square Leasing has dedicated itself to providing superior service, products and expertise in the commercial leasing arena. Make Court Square your partner by calling: (888) 477-8273.

DecisionOne -

DecisionOne announces ASCDI program launch
DecisionOne provides cost effective, local, reliable technology support services including remote, onsite and logistics services. We offer break/fix services nationwide for Sun, IBM, and HP used and refurbished equipment. Call now for pricing and check out our new website at
Contact: Susan Warnke
Phone: 612-253-4218
[email protected]


Trident is a third party cross platform hardware maintenance provider for Sun, HP and Dell.  Trident services new and used equipment and can help equipment resellers and vendors increase their footprint with customers.  “End of Life” is a specialty. 
Contact:  Steve Studley
Phone:  202-558-5527
[email protected]



Bulletproof your support and expand your maintenance budget. Independent Multi-vendor Enterprise Support from Olympic Support offers big discounts on manufacturers listed support costs and provides better coverage and fix times compared to vendor & OEM packages. Find out how you can profit from our success.
Contact: Roger Taylor
[email protected]


Reduce Your Data Center Support Costs 25% – 40%
Akibia is a 20-year old global provider of multivendor systems maintenance services, including support for Sun, HP and Dell systems. Our customized SLAs and unique approach results in 25-40 percent cost savings compared to other maintenance providers.
Call 1-866-4-AKIBIA x 4907 for more information.

Micro Memory Bank offers on-line division now offers consumers even more choices. Memory upgrades for Dell, IBM, Apple, DEC, HP, Sun and hundreds of others are all available for purchase online or by calling 877-ADD-RAM9.

What separates from the competition is the Memory Wizard tool; a proprietary feature that enables the site visitor to find their exact memory type with the click of a button.

Contact: Bob Kanoff
Phone: 215-643-6020



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