June 28, 2010

Upcoming Meeting Notice

The Association of Service and Computer Dealers International (ASCDI) is a 30 year old, worldwide non-profit organization made up of companies who provide technology solutions, technical support or value added services to the business community.

Members and non-members are invited to learn how to grow your business, find new business opportunities, hear from industry representatives and enjoy some fabulous networking events at our conferences:

July 14, 2010
Minneapolis, MN

October 6 - 8, 2010
San Francisco, CA

Click here for more information on ALL ASCDI MEETINGS, to view the agendas, lodging details, attendee lists and to REGISTER AT THE EARLY BIRD RATE.

Service delivery


Technologent qualified to resell and implement Vblock Infrastructure Packages
Technologent announced it has joined the Vblock partner ecosystem, a community of partners that are qualified to design and deliver Vblock Infrastructure Packages. These packages are an element of the Virtual Computing Environment coalition formed by Cisco, EMC and VMware. Technologent can help customers accelerate their plans to implement cloud infrastructure based on industry-leading technology and take advantage of the critical IT efficiencies this provides. Vblock Infrastructure Packages are integrated, tested and validated data center infrastructure offerings that combine best-of-breed virtualization software from VMware; unified networking, security, computing from Cisco; and storage, security and management technologies from EMC – all with end-to-end vendor accountability. Vblock Infrastructure Packages support a broad range of operating systems and applications that enable customers to rapidly migrate existing applications to Vblock infrastructure to accelerate broad-scale data center virtualization.
Visit www.technologent.com.
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CommScope emphasizes intelligence for next generation data centers
CommScope, Inc. exhibited its next generation SYSTIMAX iPatch Intelligent Infrastructure Solution at HP Technology Forum 2010 in Las Vegas, Nevada. CommScope’s hardware- and software-based SYSTIMAX iPatch solution delivers intelligence into the physical layer infrastructure and gives network managers in data center and enterprise environments a platform for controlling IT sprawl. In addition to demonstrating the SYSTIMAX iPatch solution, CommScope presented solutions from its SYSTIMAX, Uniprise and Andrew brands utilizing interactive touch screen technology. As part of the HP Technology Forum’s educational agenda, CommScope hosted a discussion on next generation data center design and its impact on cabling infrastructure. The session examined how key technologies such as intelligence, factory terminated solutions and 10 Gbps Ethernet transports are paving the way for designing the cabling solutions of tomorrow’s data centers.
Visit www.commscope.com or www.hp.com.
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Tigerpaw Software enhances Australian presence
Tigerpaw Software, Inc. announced that Australian CRM consulting company Customer Centric Services (CCS), a Tigerpaw reseller, plans to launch Tigerpaw Quick Start, a program designed to help the average Tigerpaw user get a head start in deploying marketing, setting up a sales department, implementing service delivery and billing faster. Under this program, Tigerpaw comes with a full set of pre-populated best practices including ten marketing templates, workflow definitions, quoting templates, proposal samples, service order templates, purchase order templates and invoice documents, customized to the customers branding, logo and specification. Best of all, the entire Quick Start program includes four hours of system training to ensure the VAR is implemented and profitable. The new partner program effectively provides streamlined mechanisms to allow CCS to extend the local reach for Tigerpaw across Australia and into New Zealand.
Visit www.tigerpawsoftware.com.
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Republic Services expands use of Kronos to 33,000 employees
Kronos Incorporated announced that Republic Services, Inc., a leading provider of waste collection, transfer and disposal services, has extended its use of the Kronos iSeries Central suite throughout more than 700 locations.  Republic Services has used the Kronos iSeries Central suite to manage time and attendance processes for 11,000 employees for more than eight years. Following a merger with Allied Waste Services -- also a long-standing Kronos customer -- the decision was made to extend and upgrade the Kronos workforce management solution throughout its entire organization in an effort to control labor costs, minimize compliance risk and improve labor productivity. Republic Services uses a bi-directional interface to feed the Kronos labor data into the company's Lawson payroll system. In addition to extending its use of Kronos across all locations, Republic Services is also upgrading to the latest version of the iSeries Central suite, a reliable, scalable platform designed specifically for the IBM i5 server.
Visit www.kronos.com.
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Former HP senior engineer to lead Nexergy Design engineering team
Nexergy announced that Neil Rohr has joined the company in the role of Vice President of Engineering.  Rohr will lead Nexergy's team of electrical and mechanical engineers and project managers who develop battery systems for medical, military, industrial and commercial applications at their Product Development Center in Centennial, Colorado. Rohr's appointment is indicative of Nexergy's commitment to recruit and retain world class talent to design and produce leading edge energy solutions that improve our customers' product performance. Rohr most recently was the Director of Development Engineering for Hewlett Packard's Mobile Business Unit where he managed a group of over 30 domestic and international electrical and mechanical engineers and program managers. Prior to joining HP, Rohr was a lead systems design engineer with Texas Instruments Defense Systems Electronics Group. Rohr holds dual Bachelors degrees in Electrical Engineering and Physics from Kansas State and Fort Hays State universities. He has also completed coursework at the Sloan School of management at MIT.
Visit www.nexergy.com.
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Integrated Research announces strategic partnership with ACI Worldwide to deliver Payment Service Management
Integrated Research announced the signing of a strategic partnership agreement with ACI Worldwide to deliver ACI Payment Service Management powered by PROGNOSIS as an integral part of the ACI agile payments strategy. ACI Worldwide is a leading payments software vendor with more than 750 customers worldwide, including 40 of the top 100 banks in the world, and a strong HP NonStop user base. Under the new agreement, ACI will immediately begin reselling PROGNOSIS via its global sales network, dramatically increasing Integrated Research’s ability to reach previously unavailable markets and existing ACI customers. The partnership furthers Integrated Research’s strategy of increasing penetration of the payments market, as well as gaining valuable exposure for PROGNOSIS in large financial institutions, not only for payments application monitoring but also for monitoring their underlying HP NonStop and open systems infrastructure.
Visit www.prognosis.com/aci.
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OKI Printing Solutions introduces fast, rugged enterprise thermal label printer
OKI Data Americas, which markets its products under the OKI Printing Solutions brand, announced the launch of the innovative LE810 thermal label printer. The versatile device provides end users with the flexibility and convenience of adding new applications, eliminating the need to upgrade or purchase new hardware. This unique product feature truly differentiates the device from any other label printer in the market at this price point, making it a more convenient alternative to the competition. Along with transitioning the industry from device purchasing upgrades to application-based additions, the LE810 also features user replaceable interfaces for increased convenience and efficiency. Built standard with Dual Data Buffering (DDB), the LE810 processes two data streams simultaneously providing the highest throughputs in its class. Businesses save space with the device’s internal backing rewinder and enjoy the flexibility of multiple dispensing options. The lightweight, compact design fits seamlessly in any work space and is suitable for high-density bar codes, short runs or frequent label formatting with Zebra and ZPL Command, SATO Barcode Printer Language (SBPL) and Intelligent Command emulations.
Visit www.okiprintingsolutions.com.
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Service delivery

NetScout simplifies assuring the user experience
NetScout Systems, Inc. announced the nGenius Service Delivery Manager, a real-time service dashboard that provides unified visibility into end-to-end service delivery in context with how services are delivered and consumed to more effectively manage the user experience. Building on the nGenius Service Assurance Solution’s ability to collect, correlate, analyze and report on mass volumes of packet-flow data, nGenius Service Delivery Manager closes the gap between the network and business services to deliver timely and actionable management insight to effectively assure service levels. This new service-oriented dashboard combines real-time and historical views of user-defined service domains, simplifying the view into the health and availability of delivered services. The dashboard automates the detection of service quality problems and emerging security threats across physical, virtual and cloud-based services from the application hosting environment, through the network, to the user.
Visit www.netscout.com.
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ASD launches BI Express Insurance Solution
Advanced System Designs (ASD), an IBM Premier iSeries Partner, has launched a complete Business Intelligence (BI) solution developed specifically for the insurance industry. The BI Express Insurance Solution is a complete offering that drives data from an API through to scorecards, dashboards and reports. Along the way, it provides data stores that can support predictive modeling, ad-hoc data analysis and custom reporting. In addition, the solution provides an architecture with control balancing, workflow management and error reporting - increasing user trust in the data.  The ASD solution helps insurance companies address complex business issues and gain deep insight into their performance and profitability by transforming complex transactional data into focused, relevant information for business analysis.
Visit www.asd.net.
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Only ATN offers safe, secure and closed-end trading with dealers only - no end users! Only the ASCDI Guarantee backs the ATN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit http://www.ascdi.com/Assoc/ membership/RequestInfo.aspx.

ASCDI At Your Service


IBM's Third Party Practices & Sales team provides exclusive support for leasing companies, brokers, dealers, refurbishers and maintainers in the US.

Contact the Technical Support Management Office (TSMO) in Poughkeepsie, NY, for normal order processing requests, including IBM service requests (except break/fix maintenance). Their number is 800-426-4955, option 1, or you may fax your request to 845-433-4664 (Attention: TSMO), or e-mail to [email protected].

Requests for break/fix IBM service can be made by contacting IBM at 888-426-4343 (follow the prompts). Be prepared to provide your IBM customer number (or customer name and address), customer contact name, phone number, machine type/model, and serial number.

Also, consider connecting with Tim Glinski at IBM on linkedin.com for regular third party customer updates.


Incent your IBM System i customers to talk to you this month. Help them get a valuable NGS query tool without paying a license fee. We’ll handle the software delivery and support. You’ll be a hero. Let us create a custom promotion for your company. (800) 824-1220 ext 254

Contact:  Bill Langston
Ph: 916 920-2200 ext 254
[email protected]


MVSS is a Third Party Maintenance service provider and owns MVSS Brokerage. MVSS specializes in UNIX and provides maintenance for Intel and storage equipment. We sell indirectly through channel partners exclusively and provide the necessary resources to win business. MVSS is offering ASCDI members access to Gold Pricing - for highly competitive maintenance pricing, call us today!

Undertaking maintenance agreements across the globe in Australia, NZ, Japan, Hong Kong, Europe and Middle East.

Contact:  Mal Fraser Clay
Ph: +61-2-9428-8777
[email protected]

Court Square Leasing Corporation

For over 10 years, Court Square Leasing has dedicated itself to providing superior service, products and expertise in the commercial leasing arena. Make Court Square your partner by calling: (800) 724-2345.

DecisionOne - www.decisionone.com

DecisionOne announces ASCDI program launch
DecisionOne provides cost effective, local, reliable technology support services including remote, onsite and logistics services. We offer break/fix services nationwide for Sun, IBM, and HP used and refurbished equipment. Call now for pricing and check out our new website at www.decisionone.com.
Contact: Susan Warnke
Phone: 612-253-4218
[email protected]


Trident is a third party cross platform hardware maintenance provider for Sun, HP and Dell.  Trident services new and used equipment and can help equipment resellers and vendors increase their footprint with customers.  “End of Life” is a specialty. 
Contact:  Steve Studley
Phone:  202-558-5527
[email protected]



Bulletproof your support and expand your maintenance budget. Independent Multi-vendor Enterprise Support from Olympic Support offers big discounts on manufacturers listed support costs and provides better coverage and fix times compared to vendor & OEM packages. Find out how you can profit from our success.
Contact: Roger Taylor
[email protected]


Reduce Your Data Center Support Costs 25% – 40%
Akibia is a 20-year old global provider of multivendor systems maintenance services, including support for Sun, HP and Dell systems. Our customized SLAs and unique approach results in 25-40 percent cost savings compared to other maintenance providers.
Call 1-866-4-AKIBIA x 4907 for more information.

Micro Memory Bank offers on-line division
MemoryStore.com now offers consumers even more choices. Memory upgrades for Dell, IBM, Apple, DEC, HP, Sun and hundreds of others are all available for purchase online or by calling 877-ADD-RAM9.

What separates MemoryStore.com from the competition is the Memory Wizard tool; a proprietary feature that enables the site visitor to find their exact memory type with the click of a button.

Contact: Bob Kanoff
Phone: 215-643-6020



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