November 13, 2006
Upcoming Meeting Notice
Click below to get registered for the Annual NATD Meeting in Las Vegas. Members and non-members are invited! Vendor? You are invited too! Our event will be in fabulous Las Vegas, and the conference will feature events and presentations designed to grow your business. Come on! Make a safe bet! Come to the NATD (Click here for more information).

NATD in the news
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NATD in the news

New teeth for Tigerpaw CRM+
Tigerpaw Software, Inc., a leading developer of business manage-ment software, announced the release of Tigerpaw CRM+ version 10.5. The new version – including four powerful new features – will be offered as a free upgrade for existing version 10 clients. Tigerpaw CRM+ version 10.5 adds, among other enhancements, Service Order Escalation, Time Slips, QuickSale and Managed Services Integrator to the venerable CRM, service and inventory control application. Version 10.5 allows the user to orchestrate the escalation of service orders based on a set of configurable parameters. The Service Order Escalation function takes advantage of Tigerpaw CRM+ Workflow notifications to inform necessary personnel of outstanding service issues. Also included in the new version, Time Slips, an outgrowth of Tigerpaw’s long-treasured Time Logs feature, is designed to facilitate payroll information. The new QuickSale feature enables Tigerpaw clients to more efficiently serve their walk-in customers by allowing them to bypass the traditional quote-and-fill procedure and proceed directly to point-of-sale invoicing. Additionally, Tigerpaw CRM+ version 10.5 includes Managed Services Integrator. This new feature connects managed services functionality with service order and Workflow capabilities, enabling MSPs to deliver what Tigerpaw officials termed “richly enhanced customer service.”

Fraud alert from the NATD
NATD member TRCA issued this FRAUD ALERT:
A fraudulent person is using stolen credit cards to order drop shipments to various sites in the United States with the ultimate goal of getting equipment into Nigeria or West Africa. Panasonic is what was ordered from TRCA. The number that was given belongs to a senior citizen.  E-mail address that is being used to  commit these thefts is [email protected]. ^Back To Top



Continuant files antitrust suit against Avaya in federal court
Continuant Inc. announced it has filed a federal antitrust complaint against Avaya Inc. that charges the company has a decades-long track record of abusing its rights as a manufacturer of telecom-munications equipment by preventing businesses from selecting their own service provider by illegally locking customers out of their own telephone systems if they hire a competitor. Continuant, a growing Washington State-based telephone system maintenance provider, filed the 35-page complaint against Avaya in the U.S. Federal District Court of New Jersey to ask a jury to decide if the telecom giant has continued illegal anti-competitive business practices that allegedly have continued since the company was AT&T, the original telecom monopoly. The complaint charges that Avaya has aggressively sought and maintained a monopolistic stranglehold on nationwide businesses by not allowing anyone but itself and its selected BusinessPartners the right to access hundreds of thousands of private telephone systems across the nation.  Customers are not allowed to choose who accesses their Avaya Definity and Communication Manager systems when they need repair or maintenanceso they cant shop for the best price or service, according to Continuants lawsuit.

TO: Association Members and Official Representatives
FR: Bob Boyle, Legal Counsel
RE: Anti-dumping and Countervailing Duties
From the Department of Homeland Security - US Customs and Border Protection
Before you enter into an agreement to purchase goods overseas for importation into the United States (say for example IBM memory cards), know your supplier.  If those goods, or any part thereof, are subject to an anti-dumping or countervailing duty order from the U.S. Department of Commerce, the amount of customs duties could be very great.  The importer, which may or may not be you, is responsible for paying these duties.  To make matters worse, Customs regulations do not allow the importer to be reimbursed by the foreign supplier once the anti-dumping or countervailing duties are paid.  If the reimbursement is not disclosed and later discovered, both the amount reimbursed and a like amount will be due as a penalty and if you are the importer, you may get singled out for special treatment.
Email [email protected].
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Avaya profit sinks, but sales up 5%
Avaya Inc. said fourth-quarter earnings fell sharply from the year-ago period, when the company received a large tax benefit. Yet revenue rose as the vendor sold more Internet-based technology. Avaya reported net income of $48 million, or 10 cents a share, down from $660 million, or $1.36 a share, a year ago. Revenue rose 5% to $1.36 billion from $1.30 billion. Excluding onetime items, Avaya said it would have earned 17 cents a share, down from 20 cents a year ago. On that basis, the vendor was expected to earn 13 cents a share on revenue of $1.34 billion, according to the consensus of analysts surveyed by Thomson First Call. Last quarter, Avaya named Lou D'Ambrosio as chief executive in an effort to boost growth and reduce rising expenses. He replaced Don Peterson, Avaya's CEO since it was spun off from Lucent Technologies Inc. in 2000. Although Avaya's growth has flagged in recent years, recent evidence suggests demand for new phone systems based on Internet technology is picking up again. The company's biggest problem lately, however, has been rising costs. Avaya expanded into Europe, but the vendor has struggled to integrate a German business it acquired. During the quarter, Avaya deducted a onetime pretax cost of $62 million related to job cuts in Europe and the U.S. The company said it expects to take charges totaling as much as $75 million in the first half of fiscal 2007 to account for further job reductions. D'Ambrosio said Avaya would take other steps to curb expenses.
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Call center

LiteScape teams with TC&C to enrich its unified communication solutions  
LiteScape Technologies, Inc. announced that it teamed with TC&C U.S.A., Inc. to incorporate TC&C’s IP audio and video call recording product into LiteScape's suite of converged CRM, collaboration and identity management applications that unify IP communications. TC&C is a technology leader in VoIP software development and has been developing cutting edge solutions in the IP Telephony field including applications like VoIP call recording system, call accounting solution for legacy and IP-based enterprise telecom networks, and CTI solutions for contact centers. TC&C’s award- winning call recording system CARIN is designed from the ground up to meet demanding requirements of a wide range of industries such as banking, insurance, government and specialized customer contact centers. CARIN is optimized for multi-site operation, characterized by ease of use, high performance, scalability, flexibility and has sophisticated enterprise management and security features; thereby providing a  truly high-end solution at a competitive price. CARIN is Cisco certified and one of the first Call Recorder for Cisco IP Video Communication Systems.
Visit or

Telecorp Products Inc. becomes first distributor of blueButler iDR in the U.S.
Telecorp Products Inc. is announcing its partnership with blueC 802, an expert in digital call recording and unified communications software for the enterprise. blueButler is a suite of unique Web-based enterprise communication efficiency applications that complement Telecorp’s CentrEE Solutions call performance management and display technology products. blueButler uses a combination of technologies not normally found in other call recording systems. For example, corporations are now able to manage their branch offices, home office recordings and mobile workers from one location. Unlike other similar systems, blueButler provides a rapid return on investment and can reduce wireless communications expenses for the organization by up to 45%. blueButler is unique in its ability to provide self-service and fully automated “one number,” “follow me” and “voicemail push” services for mobile employees and teleworkers. It supports plug-and-play integration with existing communications infrastructure and mobile devices. blueButler SIMPANION  is also an excellent replacement for in-building wireless phones that have become obsolete or are no longer supported.
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Cisco ingests Orative
Cisco Systems Inc. has bought mobile software partner Orative for $31 million cash in a move that will allow the networking giant to extend its call-routing and mobile application capabilities for cell phones. A privately-held company based in San Jose, Calif., Orative produces software designed to extend traditional enterprise PBX capabilities to mobile phones. Orative's software enables users to have corporate voicemail routed to their handsets, change their availability status, and use the phone to set up collaborative groups with other users. Orative's software works with the Research In Motion Ltd. (RIM) BlackBerry and Symbian Ltd. operating systems and over Java-enabled handsets. The company has been a Cisco partner for nearly two years. The move signals Cisco's intention to add new capabilities in order to outpace rival Avaya Inc. in the PBX market. Cisco currently leads in the market for IP phones, but Avaya ships more IP-PBXs. Both firms are working to extend PBX call routing and control capabilities to mobile phones and build more fixed/mobile convergence (FMC) functionality into their systems. The need to add more mobile capabilities is driven by the fact that more and more enterprise communication takes place over the cell phone. Research firm IDC estimates that more than 60 million people in the U.S. now use their cell phone at work.

CXtec named as Cisco Advanced Security Specialization partner
CXtec, a global provider of new and certified pre-owned computer networking and technology equipment, announced it has met the resource requirements to become a Cisco Advanced Security Specialization partner.  The Syracuse, N.Y.-based company has demonstrated to Cisco they are qualified to support customers with their advanced security in the United States. The Cisco Advanced Security Specialization recognizes partners like CXtec for their knowledge and expertise in integrated network security solutions. This specialization enables CXtec to address a wide range of customer needs — from enterprise-scale organizations to small and medium-sized business (SMB) customers. The specialization focuses on developing sales, technical and services capabilities that distinguish partners as being among the industry’s elite in providing collaborative, adaptive security applications.  As of today, CXtec is one of just 15 Advanced Security Specialized partners for Cisco in the United States.
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Moves, adds & changes

SpectraLink joins Symbol
SpectraLink has joined Symbol Technologies' PartnerSelect Program as an independent software vendor (ISV). SpectraLink is leveraging its PBX integration and voice over Wi-Fi technologies and expertise to develop telephony applications for voice-enabled, third-party devices. Through membership in the PartnerSelect ISV Partner Program, SpectraLink will work with Symbol to develop technical, sales and marketing programs to address current and future customer demand for wireless telephony applications utilizing Symbol's mobile computing platforms. This partnership is part of SpectraLink's initiative to deliver enterprise-grade telephone features to third-party mobile devices to address a wide variety of applications and user requirements. SpectraLink's existing wireless telephone systems support digital integration with more than 90 percent of the installed base of large PBX systems in North America. This integration technology is being extended through mobile device applications to deliver business telephone features with additional capabilities including push-to-talk functionality and text messaging support for enterprise applications.
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Communications SOA from Siemens achieves “Powered by SAP NetWeaver” status
Siemens Communications, Inc. announced that its Service Oriented Architecture (SOA) has achieved “Powered by SAP NetWeaver” status through its integration with the SAP NetWeaver Portal and SAP NetWeaver Application Server.  Full compatibility between the Siemens Communications SOA and the SAP NetWeaver platform has been established to enable flexible integration of communication services as part of a company’s business processes. Siemens also offers interoperability between its open communication systems, including the Siemens’ HiPath 8000 open communications solution, and SAP NetWeaver.  Such interoperability enables transactions in a Siemens open communications solution to be initiated from any compatible SAP solution. Furthermore, this communication can be enriched by context-oriented information from the business work-flow. The Powered by SAP NetWeaver designation of Siemens Communications SOA solution is an outcome of ongoing work with SAP AG, and complements work with other leading industry players such as Microsoft Corp. to develop a Communications SOA framework that reduces the time it takes to integrate communications into workflow processes.
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NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News



Sales$marts Drive Time Audio CD from the JS Group covers a 12-step selling process that has helped sales reps obtain their maximum potential. 20 minute sessions over 12 days is all it takes to have the keys to selling success.
Go to Sales$marts


INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist. Visit for information.



Tenors offer intelligent VoIP access switching solutions for SMEs, branch offices and service providers offering VoIP to customer premises. Tenors support easy, transparent deployment in existing networks, scalability and offer lower TCO.
[email protected]



Ship with CTS - Now a member of World Cargo Alliance Computer Transportation Services, Ltd. is now a member of World Cargo Alliance, Inc. WCA is the world’s largest network of independent air and ocean forwarders in the world and was established in 1998 with no freight forwarders in ownership, thus preserving group neutrality and ensuring equal benefits for all members. Visit our innovative Ballpark Rates -, the instant online transportation rating program for blanket-wrap trucking, economy motor freight and time definite air freight services. Call 1-800-831-0030 or email Todd Partridge, [email protected] for more information.


NATD At Your Service

DecisionOne -

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges. For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark -

Veramark releases online directory for eCAS
eCAS call accounting has long led the industry in power, flexibility, and ease-of-use. Online Directory continues this tradition by allowing employees corporate-wide browser access to key contact and personnel information contained in your corporate directory. Moreover, available content can be filtered, displayed and sorted by individual user. For more information call (585) 383-6806.
Contact: Linda Cordovano
Phone: 585-383-6813
Fax: 585-383-6800
[email protected]


Tale of a Nortel M-Series Housing:
The problem solvers at
Refurb Supplies,
Have developed new housings  
Each just the right size. 
Wait 'til you see them
They're coming your way.
No trimming or clipping is needed. 
M7208 and M7310 now available!
Call for samples!
Contact: Lisa Peterson
Phone: 866-789-5656
Fax: 207-514-7061
[email protected].


Multi-Tech's TalkAnytime web-based click-to-talk media server provides direct, real-time interaction, over the Internet, between web site visitors and your sales and support staff.  The perfect solution to help you close sales, enhance customer service, build customer loyalty and ultimately generate increased revenue for your company.  Check it out today!
Sales Contact: Scott Stroyny
Phone: 888-288-5470 x5402
Fax: 763-785-9874
[email protected]


DecisionOne -

Trade in special for NATD members! It's time to upgrade your customers voice mail system with voice and fax unified messaging by DuVoice! DuVoice is offering a $300.00 trade credit or rebate to any NATD member who purchases a DuVoice messaging system to replace any of the following voice mail systems: Audix, Octel, Amanda, Active Voice, Call Express, Keyvoice, Centigram or Innovations during May and June. Reseller price for a DV4 4 port 2000 hour 225 mailbox system with voice and fax unified messaging and 15 month warranty/ support package is $2,400.00, which includes the Windows XP Pro PC. Integrations to most PBX systems are available.
Contact: Jamie Elenbaas x524
or Jon Dulude x511
Phone: 800-888-1057
Fax: 425-889-8799 [email protected]


Upgrade Your Corded Headset Customers to Wireless with a $50 rebate* - on Plantronics
Your customers can now get a $50 rebate with the purchase of any Plantronics wireless office headset system with lifter when they send in their old office headset (or a $25 rebate if they do not send in a headset). You can e-mail them TODAY with this exciting new offer and help them cut the cord.
Contact: Denise Lile, Connect Partner Program Inside Sales Mgr
Phone: 800-544-4660 x7706
[email protected] cutloose/elements




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