March 16, 2007
Upcoming Meeting Notice

Join OVER 100 International Telecom Dealers at the IATD/NATD Annual European Meeting in Dublin, Ireland. If this is your first IATD/NATD Conference, you can attend at the LOWER Member Rate. The Registration FEE is only $395.00 US DOLLARS per person if you register BY FRIDAY, MARCH 23, 2007. Find out more about our association, our membership and the many business opportunities available to you. You will enjoy two days of educational sessions, guest speakers, and networking opportunities with Telecom Dealers from the US and Europe. (Click here for more information:

NATD Conference
New members
NATD Charities
NATD in the news

Mobility infrastructure


NATD Conference


The North American Association of Telecommunications Dealers (NATD) marked its twentieth anniversary by setting new records for a conference and in new members. The NATD’s Annual Conference set a new attendance record with over 260 participants. The NATD’s meeting attracted dealers, distributors, resellers, manufacturers and software solution developers from throughout North America and Europe. The conference also set another record, electing twenty-three new members. Conference features included a salute to past NATD presidents, plus forward-looking presentations from Avaya and IDC on emerging trends in telecom. Attendees were treated to news on several fronts including key codes, migration issues and OEM policy changes. The NATD Charity Golf Tournament raised funds for the Gateway Area Chapter of the National Multiple Sclerosis Society.

Al Bork
Former NATD President Alan Borck reflects on two decades of change in the NATD. The conference had record participation.

Paul Weismantel
Avaya’s Paul Weismantel points to the future.

book signing
Patrick Sweeney and Herb Greenberg do a book signing for attendees. Sweeney and Greenberg delivered the keynote address on "Succeed on your own terms," a fascinating book on the path to greater success in life.

The NATD elected 23 companies into membership - a new record for a single conference.

John Negri
John Negri takes the helm: Negri was elected NATD’s new president.

Record Sponsorship and Exhibitor Presence
The NATD event had sponsorship and exhibitor presence at new record levels. "We would like to thank the following exhibitors and sponsors for their contribution and participation," said the NATD’s Ruth Marion. "If you would like more information on exhibiting and sponsoring at IATD/NATD Conferences, please contact Ruth Marion at [email protected]."

Here were the exhibiting companies
Atras Network Communications
Catalyst Telecom
Duvoice Corporation
GlobalTel IP
Hansen Software
Metropolis Technologies
Multi-Tech Systems
NTTN Trading Network
CompuTools USA
Panaseas International
Refurb Supplies
ScanSource Security Distribution
T2 Supply
Takson Technology Ltd.
Telecom Reseller
Universal Air Filter Co.

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New members


The NATD elected a record twenty-three new members into the NATD at the just-completed annual conference at the Venetian in Las Vegas. A company can only be elevated to membership by being nominated by three current members or referred by three companies; then the applicant must be elected by the general membership. Details about these companies are now available at

AB Resale USA  -  Tom Conroy, President
Alexander Netcom USA  -  Jonathan Hilditch, Sales Mgr.
AptoSolutions USA  -  Eric Russell, Sales
Clearcom USA  -  Hugh Vujnovich, President
CLG Financial USA  -  Edward Carpezzi, President
CompuTools USA, Inc. USA  -  John Cowles, President
CXtec USA  -  David Covert, Sr. Prod. Mgr.
Dynamic Communication Inc. USA  -  Norm Shatto, President
Florida Electronic Business Resource Co USA  -  Robert Williams, Director
Infinit Technology Solutions USA  -  Tony Cerrone, President
JBR Telecom, LLC USA  -  Kenneth Gorman, President
Eurotech Communication, Israel  -   Rom Shibi
Lafone Telecom Ltd. UK  -  Richard Howard, President
Morgen Industries Inc. USA  -  Stuart Morgen, President
Network Liquidators/1Nation Tech. USA  -  Barry Shevlin, President
Quagga USA  -  Scott Knorp, President
Relusent Communications, LLC USA  -   Ron Beckerleg, President
RQ Communications Inc. USA  -   Scott Quinn
Salestec GmbH & Co. KG GERMANY  -  Olaf Niggemann, President
Source Inc. USA  -  Karl Jackson, VP Sales
Telsets SPAIN  -  Adrian Morgan, President
Universal Air Filter Co. USA  -  Todd Deibel, President
WalkerCom, Inc. USA  -  Richard Gonzalez, President ^Back To Top

NATD Charities

NATD Charities help people who have touched members' lives

Instead of giving vanilla donations to large ubiquitous charities, the NATD’s tradition has been to select charities that have made a difference in the lives of individual members, and then to turn around and make donations, from the NATD, which can truly impact a given charity.


Steve Smith, NATD’s Ethics Committee Chair introduces Denny McBroom, NATD Charity Chair.

"We are family," said Denny McBroom, NATD Charity Chair. "When you or your family face a crises, reach out to the NATD because we are there for each other." McBroom affirmed the group’s commitment to back charities that make a difference in the lives of members.

Cancer Services
This year’s conference saw a presentation from LINDA LUTZ of CANCER PATIENT SERVICES

Linda Lutz
Linda Lutz, Cancer Patient Services

Cancer Patient Services is a community-based non-profit agency whose mission is to improve the quality of life of cancer patients in Hancock County and their families. Cancer Patient Services provides an area full of home care supplies such as bandages, gauze, surgical gloves and cotton swabs. There are Depend undergarments and under-pads, as well as a large selection of nutritional supplements in a variety of flavors. The organization also offers financial and emotional help as well. This is charity, which makes a big impact for people fighting a tough disease. NATD was honored to help.

Multiple Sclerosis (MS)
MS is thought to be an autoimmune disease that affects the central nervous system (CNS). The CNS consists of the brain, spinal cord and the optic nerves. Surrounding and protecting the nerve fibers of the CNS is a fatty tissue called myelin, which helps nerve fibers conduct electrical impulses. In MS, myelin is lost in multiple areas, leaving scar tissue called sclerosis. These damaged areas are also known as plaques or lesions. Sometimes the nerve fiber itself is damaged or broken. Myelin not only protects nerve fibers, but also makes their job possible. When myelin or the nerve fiber is destroyed or damaged, the ability of the nerves to conduct electrical impulses to and from the brain is disrupted, and this produces the various symptoms of MS.

Denny McBroom awards a donation to Nicole Rainy, Special Events, and Lani Fellows, Major Gift Planning, of the Nevada Division of the National MS Society.

Our chosen charities made brief presentations on the work that their respective organizations do and how the donations are significant.

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NATD in the news

Multi-Tech remote office IP telephony helps solve 911 calling problems
For a Small- to Medium-sized Business (SMB) wanting to use IP telephony at a remote office, a challenge is how to provide emergency phone (911) service for the remote office. Multi-Tech Systems has a solution that is low cost and requires no recurring expenses. By combining one of the company’s VoIP servers and a cellular gateway, a remote office can use IP phones for normal business communications and the cellular phone network for emergency calls. The way it works is that a two-port Multi-Tech Systems’ MultiVOIP Session Initiation Protocol (SIP) Server is set up on the network at the remote office as a trunk to the IP PBX. A Multi-Tech Systems’ CallFinder GSM or CDMA cellular gateway is also connected to the MultiVOIP server and to a cellular service provider. If the provider uses GSM technology, the gateway can be equipped with a pre-paid SIM card so there are no recurring costs. Normal business communications are through the IP phones and, if the remote office IP phones make emergency calls, the IP PBX routes the calls back to the remote office via the MultiVOIP and CallFinder.

Veramark receives VeraSMART order from large Southwestern University
Veramark Technologies, Inc. announced receipt of a significant order from a large Southwestern University. The University will use VeraSMART to collect call records from 50,000 extensions on 15 Avaya PBX's residing at various campus locations, as well as the Universitys Call Center and Administrative Offices. VeraSMART's robust call accounting application will process an estimated 25 million call records per month. The University will use the EZ-Share module to import Directory information from other third party systems, and export billing data to a General Ledger feed. VeraSMART was chosen for its robust functionality, flexibility, ease of use, and seamless integration of its modules.
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Surging IP telephony adoption drives strong growth of enterprise call control software shipments
According to new research from industry analyst firm IntelliCom Analytics, North American shipments of Call Control software licenses - or "seats" - grew by 9.7% in 2006 over the previous year. This growth in license shipments for the software that enables the features and functionality of Enterprise Communication platforms was driven by broad-based adoption of IP Telephony at a time when traditional TDM systems are increasingly being phased out by vendors. During 2006, sales of Pure IP systems - those that are primarily equipped with IP endpoints - surged 54% year over year, while corresponding TDM system sales declined 30% over the same period. IntelliCom also found that three vendors, Nortel, Avaya and Cisco, accounted for more than half of total 2006 IPT and TDM shipments in North America.
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Avaya transforms customer service
Avaya introduces new Avaya Customer Interaction Suite capabilities that enable businesses to cost-effectively deliver superior customer service by putting the enterprise at the service of the customer. The new capabilities delivered by Avaya's highly scalable Customer Interaction Suite allow customers to be served by the most capable resources throughout the enterprise using new capabilities such as streaming video while providing a complete view of the customer experience. All enterprise resources from the contact center to sales offices to supply chain to billing to other support functions can be instantaneously engaged to serve customers cost-effectively, regardless of location. Avaya's new capabilities include the integration of live or streaming video, delivering a richer experience for those customers interacting through PCs or smart mobile devices. New analytics capabilities allow enterprises to manage and tailor the customer experience through the use of real-time monitoring and historical data analysis tools. End-to-end Session Initiation Protocol (SIP) support is at the core of the new capabilities of the Avaya Customer Interaction Suite.
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In-Stat reports adoption of managed services among global enterprises set to increase
Managed Network Services (MNS) adoption will increase over the next two years among large, globally focused businesses, reports In-Stat. A survey by the high-tech market research firm of IT and network managers in companies of more than 1,000 employees shows that most globally focused firms currently perform network functions in-house. Out-tasking will soon gain acceptance, however, due to increased network complexity and convergence.  “In two years, nearly 40% of survey respondents in the areas of PBX/Phone System Management and Telecom Expense Management indicate that these functions will be out-tasked, says Jeff Jernigan, In-Stat analyst. Within two years, MNS adoption rates will roughly double for security, storage and hosting, with nearly one-third of respondents indicating these functions will be out-tasked. Recent research by In-Stat found that 84% of global firms that are MNS adopters are more likely to buy additional services as future complexity increases.
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Mitel unveils latest enhancements to its Unified Communications portfolio
Mitel unveils the latest innovations in its portfolio of Unified Communications platforms, applications and devices at VoiceCon in Orlando. The portfolio now features embedded “presence-everywhere” capabilities that allow employees to be more effective in the way they communicate through their PCs, phones and mobile devices with colleagues in their organization, or as part of a federated group of external partners like suppliers or customers. Integrating rich telephony applications including Mitel Mobile Extension, Mitel Quick Conference and Mitel NuPoint Messenger IP with the Microsoft Office Live Communications Server 2005, the Mitel Live Business Gateway allows users to benefit from the presence information accessed through the Microsoft Office Communicator 2005 interface by providing access to key business resources in the moment that they are needed. The latest release of Live Business Gateway now provides support for centralized as well as distributed deployments, allowing organizations to concentrate key communications applications to provide greater survivability options and minimize costly server duplication.
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Mobility infrastructure

Foundry Networks announces global seminar series
Foundry Networks, Inc. announced it is offering an expanded series of free seminars in North America, Europe and Asia Pacific to demonstrate how organizations can build secure and reliable wired and wireless networks for the delivery of high-quality converged services throughout the enterprise. Foundry products incorporate the latest in switch design, advanced network processor technology, rich feature sets, network-wide security, scalable architectures, and award-winning customer support to deliver network solutions that are cost effective, secure and convergence-ready. The seminars draw upon Foundry's more than ten years of industry-proven experience delivering convergence-ready infrastructure solutions to the world's most demanding enterprise and service provider customers.

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NEC streamlines hospital communications with Intelligent Call Attendant
NEC Unified Solutions, Inc. (NEC) announced the release of its UNIVERGE Healthcare Attendant call management solution. Featuring advanced call-processing capabilities, enhanced directory functionality and improved connectivity to patient rooms and on-call staff, NEC's Healthcare Attendant enables organizations to quickly reach on-call physicians and caregivers and handle an increased volume of calls more efficiently while improving the overall patient care experience.  To assist hospital staff with handling a large volume of incoming calls, the VoIP-based Healthcare Attendant provides callers with a pre-determined menu of options allowing users to make selections based on employee extension, department, inquiry type or guest.  Designed to overcome the challenges of quickly reaching physicians and hospital staff, Healthcare Attendant can be programmed with on-call staff schedules using solution tabs provided by the application. Moreover, users can initiate contact directly by clicking an entry button, saving precious time in emergency situations.
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Deloitte poll shows many companies lack formal guidelines against pretexting in internal investigations
Despite recent legal actions against companies that engage in pretexting and other illegal techniques to investigate fraud, misconduct, or simply to obtain confidential competitor information, 42 percent of organizations responded that they currently do not have written guidelines against the use of such methods of investigation, according to an online poll conducted by Deloitte Financial Advisory Services LLP (Deloitte FAS). The online poll also revealed that among the more common types of investigations, fraud and human resource investigations appear to give rise to difficult legal or ethical questions about investigative techniques. Lower responses were registered for other types of investigations, such as for due diligence, trade secret and theft/embezzlement. The Federal Trade Commission defines pretexting as the practice of obtaining personal financial information under false pretenses. The practice of pretexting has become prevalent in recent years and state and federal regulators are aggressively pursing offenders.  Congress has also passed a law banning the pretexting of telephone companies.

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CTI Group launches pioneering VoIP call recording innovations
CTI Group is excited to announce the expansion of their VoIP call recording portfolio to include SmartRecord Cards and Recording-enabled SIP Trunks. With the addition of these products, CTI Group broadens the reach of VoIP call recording and helps reduce the initial capital investment for the end user. The SmartRecord Cards are 800-number cards that allow the user to record calls on-demand from any location. The user simply enters the 800-number, enters the destination number and then retrieves the recorded conversation on-line through a user friendly, interactive on-line interface. The Recording-enabled SIP Trunks provide call recording service to professionals without the initial capital investment customary in previous call recording systems. The call recording feature is offered through the VoIP service and the end user is billed monthly for the service, rather than paying for the hardware that has previously been required for call recording. By lowering initial capital investment, service providers are able to reach a broader range of end users by providing more flexibility in call recording options.

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NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News



Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit

INNUA’s Global Connect 2007

June 10-13
Tampa Convention Center
Click here for information and to register online.



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales represent-atives or sales managers.
Go to Sales$marts.


INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist. Visit for information.



Tenors offer intelligent VoIP access switching solutions for SMEs, branch offices and service providers offering VoIP to customer premises. Tenors support easy, transparent deployment in existing networks, scalability and offer lower TCO.
[email protected]



Ship with CTS - Now a member of World Cargo Alliance Computer Transportation Services, Ltd. is now a member of World Cargo Alliance, Inc. WCA is the world’s largest network of independent air and ocean forwarders in the world and was established in 1998 with no freight forwarders in ownership, thus preserving group neutrality and ensuring equal benefits for all members. Visit our innovative Ballpark Rates -, the instant online transportation rating program for blanket-wrap trucking, economy motor freight and time definite air freight services. Call 1-800-831-0030 or email Todd Partridge, [email protected] for more information.

NATD At Your Service

DecisionOne -

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges. For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark -

eCAS Solutions for SMB
Veramark announces the release of six new call accounting bundles that address the specific needs of Small Mid-sized Businesses (“SMB”).  With all the traditional feature-rich functionality of eCAS® – at a very affordable price – the new eCAS SMB bundles are perfectly suited to even the smallest of businesses. Veramark is committed to supporting the changing requirements of this burgeoning marketplace, with solutions that are easy to use, cost effective to own, easy to access, flexible and complete “all in one” bundles. For more information, please call 585-383-6806.
Contact: Linda Cordovano
Phone: 585-383-6813
Fax: 585-383-6800
[email protected]


Tale of a Nortel M-Series Housing:
The problem solvers at
Refurb Supplies,
Have developed new housings  
Each just the right size. 
Wait 'til you see them
They're coming your way.
No trimming or clipping is needed. 
M7208 and M7310 now available!
Call for samples!
Contact: Lisa Peterson
Phone: 866-789-5656
Fax: 207-514-7061
[email protected].


New! Multi-Tech’s CallFinder GSM and CallFinder CDMA cellular gateways route incoming and outgoing fixed line calls through lower cost wireless networks providing a substantial savings in overall telephone costs. Take advantage today and bridge your company phone system to the cellular network with our affordable solution.
Sales Contact: Scott Stroyny
Phone: 888-288-5470 x5402
Fax: 763-785-9874
[email protected]



Are you paying too much for replacement telephone parts?  You are if you're not buying from Panaseas.  We are the manufacturer of most parts we sell.  You can't get any cheaper than going direct to the manufacturer.  Save money and give us a call.  We are here to help.  We sell handsets, cords, plastic parts, and just about everything you need for a telephone. 
Contact:  Brian Kiep
Phone:  888-925-5735
Fax: 281-897-811
[email protected]


Plantronics is introducing ZOOM for the holidays and into the New Year! Our Zoom Rewards Program offers incentives for selling Plantronics headsets from Dec 1st thru March 31st 2007.  

In order to be a part of the Zoom program you must be a Connect Partner.  Not a Connect Partner yet? Register for the Connect program today at and then register with our Zoom Rewards Program.


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