July 16, 2007
Upcoming Meeting Notice

Click below to get information for the NATD Winter Conference, February 20 - 23, 2008 in Miami. Members and non-members are invited!  Find out more about our association, our membership and the many business opportunities available to you.  
(Click here for more information.)

NATD in the news
Dealer news


NATD in the news

NATD/IATD Conference successful in Dublin          
Over sixty-five telecom dealers from around the world gathered in Dublin, Ireland in June for the Summer NATD/IATD Conference. The conference featured discussions on the latest policies from the major manufacturers, news on NATD activities in major telecom markets and several informative presentations. As the NATD/NTTN encourages companies to resell the telecom equipment they are replacing or retiring, the group is working on educating the telecom community that using the reseller market is a valid “green” option when compared to disposal. The secondary market keeps thousands of phones, switches and other parts in useful operation rather then becoming a disposal challenge.

Nigel Sergent, Publisher, BPL Business Media, made a presentation on the future of the telecom market and on how resellers might adopt themselves to changing conditions. Hugh Logan, a business mentor, made the keynote presentation on how to balance the need to keep costs under control with the need to provide excellent customer service. He spoke at length regarding how it can be the smallest or least-examined bits of a business that can damage a company’s credibility with its own customers.

These presentations are available to members at www.natd.com.

NATD Charities presents award

The NATD Charities Summer convention award of $5,000 was presented in Dublin on June 24. The award was accepted by NATD member Mr. Rick French, President of Infinity Telecom of Toronto.  Formal acceptance by the Toronto Area Chapter of the Leukemia and Lymphoma Society of Canada will be at the NATD Winter meeting in Miami.  NATD Charities is pleased to recognize the Toronto Chapter of the Leukemia and Lymphoma Society, and the presentation serves as a token of our appreciation for the work the society performs, benefiting our membership and the Toronto community.

The NATD Charities award has been presented at each general membership meeting for the last 5 years.  The award has only one stipulation:  the funds need to be expended by the non-profit charity selected, in the local community that has supported a NATD member/family in his time of need.

WalkerCom achieves the highest certification from Avaya
WalkerCom, Inc. is a multi-disciplined firm headquartered in Pearland, Texas, but with Continental US reach.  With their staff of Avaya Certified Experts, Specialists and Associates, WalkerCom can solve complex business challenges brought about by changing technology and business imperatives.  As a Certified Minority Business Enterprise, WalkerCom is a One-Stop-Shop for all Voice and Data technology needs. They offer VoIP Solutions for all industries, from small businesses to enterprise networks.  Founded in 1987, they celebrate 20 years of having an outstanding reputation as a leading, full-service telecommunications company.
Ph: 281-997-5700
Visit www.walkercom.com

D & S Communications, Inc. launches “No Lose” Maintenance Program
D&S Communications, Inc. announced the launch of its “No Lose” Maintenance Program for business telecommunication equipment and service.  The program is designed to save fees for business customers over a traditional port-based maintenance contract. A traditional maintenance program works like an insurance policy.  Customers are charged a flat fee per port no matter what happens to the telephone system.  D&S Communications’ “No Lose” program does not charge the customer more than a traditional program, but D&S keeps a transactional accounting of each service visit and equipment replacement.  At the end of the year, if the total accounting exceeds the traditional port-based fee structure, there is no extra charge.  However, if the total is less than the port-based cost, D&S allows their customers to choose whether they wish to receive 80% of the difference as a credit toward next year or 50% of the savings as a cash refund.
Visit www.dscomm.com.

NATD Ethics Notice
Telex Telecom was removed from the NTTN due to a violation of the NATD Code of Ethics. NTTN members should be aware that any emails you receive from JOE PAGARELLI, [email protected] of Telex Telecom are NOT coming via the NTTN. NATD and NTTN members can find a list of Ethics Violators and Non Participants by going to www.natd.com (you must log on and click to member’s link).

^Back To Top



Verizon selects speech solutions from Nuance Communications
Nuance Communications, Inc. announced an agreement with Verizon to provide Nuance Voice Search for future Directory Assistance (DA) services.  As the market leader, with more caller-paid and advertising-supported DA installations than any other vendor, Nuance has optimized the performance of its industry-leading speech recognition and text-to-speech technologies for DA-specific applications. Nuance Voice Search gives wireline or wireless callers faster and easier access to the information they need, while simultaneously increasing call automation rates for carriers and service providers.
Visit www.nuance.com.
^Back To Top



Regulators OK $8.2B purchase of Avaya
Federal antitrust regulators have approved the purchase of telephone systems maker Avaya Inc. for $8.2 billion by two private equity groups. The government has completed its review and approved the deal without any conditions, according to a notice issued by the Federal Trade Commission. The company said June 4 that it had agreed to be bought out by Silver Lake and TPG Capital, two private equity firms with significant technology holdings. The company said in announcing the deal that it expected the transaction to close in the fall of 2007.
Visit www.avaya.com.
^Back To Top


Citel announces Phonoscope to offer Portico TVA VoIP migration equipment
Citel announced it will supply its Portico Telephone VoIP Adapter (TVA) to Phonoscope Services, Inc. (Phonoscope) as part of Phonoscope’s Asterisk-based Hosted IP telephony service. Using Citel’s Portico TVA in a hosted environment enables enterprises to obtain the feature and cost-savings benefits of voice over IP while continuing to utilize their existing PBX telephones and wiring infrastructure. Phonoscope will use the Citel/Asterisk solution to accelerate business-grade IP telephony migration in the greater Houston metro area. The solution from Citel and Phonoscope delivers the features and functionality of VoIP without the disruption and expense associated with typical “rip and replace” VoIP migration solutions. With the Portico TVA, enterprises avoid network upgrades, new handsets, and retraining. PBX handsets connect over existing wiring directly to the Portico TVA, which connects to Phonoscope’s network over Ethernet via the SIP protocol. Portico TVA interoperates with more than 65 handset types including Avaya Definity, NEC DTERM, Nortel Meridian, Norstar, and Centrex-compatible P phones, Panasonic DBS, and Toshiba Strata DK.
Visit www.citel.com.
^Back To Top

Dealer news

Unified TelData expands San Francisco headquarters
UTDi announced expansion plans nationwide as well as a new Technology Center for client demonstrations and briefings. UTDi, which has boasted a distribution based testing facility, will now also offer an in-house briefing facility. Known for their ability to design, manage, execute and service their clients’ voice & data solutions, UTDi has now developed a closed loop process for supporting client requests. "First our Solution Architects meet with our clients to design the latest in converged solutions. Most of our clients today want to flatten and consolidate," explained CEO Lyhn Haller. "They are looking to bring their data networks together with their voice applications utilizing VoIP and SIP technology. In most cases the designs include wireless solutions, mobility workers, contact centers and unified messaging. We bring them into our technology center where they can see the latest developments in converged applications. Once the design is finalized, we assemble and test their solutions in our distribution based staging and testing facility."
Visit www.utdi.com.
^Back To Top



New FrontRange Voice release integrates software for a single ''install and call'' solution
FrontRange Solutions announced the availability of version 5.1 of FrontRange Voice, a complete communication solution for dynamic companies of all sizes. Among the federated solutions offered by FrontRange, FrontRange Voice 5.1 combines several technologies to create a single IP telephony solution that is developed entirely in software so customers just need a PC, a broadband voice provider and an Internet connection to begin calling. FrontRange IPCC 5.1 integrates with the companys GoldMine, HEAT and ITSM to provide support for office phones and call centers without the complicated setup previously required, simplifying the process to install and call. With FrontRange Voice 5.1, customers get all the benefits of tight integration between the phone system, and CRM, IT Service Management and Help Desk applications, enabling advanced self service, data driven skills routing and CTI screen pops at an affordable price.
Visit www.frontrange.com.
^Back To Top



snom announces partnership with BlueNote Networks
snom technology AG announced a strategic partnership with BlueNote Networks. After extensive certification procedures, snom phones are now officially interoperable with BlueNotes SessionSuite software solutions. BlueNote's SessionSuite product family integrates voice, video and other interactive communications with business applications through Web services to help improve productivity, collaboration and business agility. The product family comprises rich SIP-based Internet telephony software, Web Service APIs and client software applications. It can be deployed standalone or alongside existing PBX systems to create innovative communications-enabled business applications accessible by distributed workers, partners and customers. All snom VoIP telephones are highly configurable and easy to manage through the keypad-cursor, dedicated function keys and menus, or Web browser and offer user-friendly features like full-programmable keys and downloadable ringtones.
Visit www.snom.com or www.bluenotenetworks.com.

^Back To Top



Unimax announces 35 percent revenue growth
Unimax announced a 35 percent increase in revenues for the first half of fiscal year 2007 compared with results from the same period in 2006. This marks the highest level of revenues in the company’s history. The record-setting performance reflects the market’s validation of Unimax’s focus on a market-driven product and business strategy. Unimax is used by thousands of companies to simplify administration and integration across many brand-name telecommunications platforms, such as those provided by Avaya, Cisco and Nortel. Unimax’s 2nd Nature application framework provides secure, unified administration across multi-vendor platforms for voice mail list management; moves, adds and changes (MACs); password self-service; automated provisioning; transaction auditing; reporting; data synchronization; and other solutions.
Visit www.unimax.com.
^Back To Top

NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News

Voice Con 2007



Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit http://www.natd.com/public/



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales representatives or sales managers.
Go to Sales$marts.


INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist. Visit innua.org/eLearning/TR/2006 for information.



Tenors offer intelligent VoIP access switching solutions for SMEs, branch offices and service providers offering VoIP to customer premises. Tenors support easy, transparent deployment in existing networks, scalability and offer lower TCO.
[email protected]



Ship with CTS - Now a member of World Cargo Alliance Computer Transportation Services, Ltd. is now a member of World Cargo Alliance, Inc. WCA is the world’s largest network of independent air and ocean forwarders in the world and was established in 1998 with no freight forwarders in ownership, thus preserving group neutrality and ensuring equal benefits for all members. Visit our innovative Ballpark Rates - www.ballparkrates.com, the instant online transportation rating program for blanket-wrap trucking, economy motor freight and time definite air freight services. Call 1-800-831-0030 or email Todd Partridge, [email protected] for more information.


NATD At Your Service

DecisionOne - www.decisionone.com

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges. For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark - www.veramark.com

eCAS Solutions for SMB
Veramark announces the release of six new call accounting bundles that address the specific needs of Small Mid-sized Businesses (“SMB”).  With all the traditional feature-rich functionality of eCAS® – at a very affordable price – the new eCAS SMB bundles are perfectly suited to even the smallest of businesses. Veramark is committed to supporting the changing requirements of this burgeoning marketplace, with solutions that are easy to use, cost effective to own, easy to access, flexible and complete “all in one” bundles. For more information, please call 585-383-6806.
Contact: Linda Cordovano
Phone: 585-383-6813
Fax: 585-383-6800
[email protected]


Tale of a Nortel M-Series Housing:
The problem solvers at
Refurb Supplies,
Have developed new housings  
Each just the right size. 
Wait 'til you see them
They're coming your way.
No trimming or clipping is needed. 
M7208 and M7310 now available!
Call for samples!
Contact: Lisa Peterson
Phone: 866-789-5656
Fax: 207-514-7061
[email protected]. www.RefurbSupplies.com


New! Multi-Tech’s CallFinder GSM and CallFinder CDMA cellular gateways route incoming and outgoing fixed line calls through lower cost wireless networks providing a substantial savings in overall telephone costs. Take advantage today and bridge your company phone system to the cellular network with our affordable solution.
Sales Contact: Scott Stroyny
Phone: 888-288-5470 x5402
Fax: 763-785-9874
[email protected]



Are you paying too much for replacement telephone parts?  You are if you're not buying from Panaseas.  We are the manufacturer of most parts we sell.  You can't get any cheaper than going direct to the manufacturer.  Save money and give us a call.  We are here to help.  We sell handsets, cords, plastic parts, and just about everything you need for a telephone. 
Contact:  Brian Kiep
Phone:  888-925-5735
Fax: 281-897-811
[email protected]


Find A Dealer
Find A Vendor
Send Us News
Contact the NATD
Technology Training & Info