November 12, 2007
Upcoming Meeting Notice

NATD Winter Conference in Miami, Florida

Exhibitor details and registration now available.
(Click here for more information.)

NATD in the news
International news
SIP trunking
Voice mail

White Papers & Market Perspectives


NATD in the news

CBTS honored as 2007 Avaya BusinessPartner of the Year for North America
Avaya Inc. announced that CBTS has been named the 2007 Avaya BusinessPartner of the Year for North America. The award is based on both revenue growth and performance in the sale of Avaya solutions. A division of Cincinnati Bell, CBTS provides IP telephony-based intelligent communications solutions to businesses. The company is one of more than 1,500 participants in the Avaya BusinessPartner program whose members are value-added resellers and network integrators that sell and service Avaya solutions across North America.  During Avaya's fiscal year 2007, CBTS realized significant year-over-year revenue growth and achieved outstanding customer satisfaction for the sale and implementation of Avaya solutions. The company also launched a new high-profile technology pavilion at the Great American Ball Park, home of the Cincinnati Reds. Avaya has agreed to serve as a premier sponsor of a new pavilion, with a permanent kiosk to showcase its industry-leading solutions. 

Multi-Tech announces turnkey SMS server appliance

Multi-Tech Systems, Inc. announces the company’s turnkey SMS server appliance. The SMSFinder SMS server comes in a compact and self-contained chassis that can be desktop or wall mounted. Equipped with a quad-band GSM cellular modem and Ethernet interface, the new Multi-Tech product enables any PC on the connected network to broadcast SMS messages and is carrier-approved for use in most parts of the world. The SMSFinder broadcast SMS server comes equipped with an internal GSM modem, one Ethernet LAN interface/connector, and power supply.  After installing the server on an Ethernet network on one end and cellular network using a provisioned SIM on the other end, the unit can be configured from any network-attached PC using a web interface.  Recipient names and phone numbers can be entered using a connected PC or incoming call.  The address book can contain up to 20,000 entries with support for sorting, searching and group set-ups.  Individual user accounts can have selected access rights and broadcast messages can be triggered via SMS using predefined groups and SMS text.

NATD Issues Alert

The NATD has issued an alert about a company dba as 1st Commsource or Nations Technology. A member in Illinois has filed a report with the Elgin Police Department. The company has allegedly placed unauthorized charges on a credit card. If a reader has any information on this company, please call Christina Mostowski ([email protected] - 847 628-4203) at D & S.


An NATD Industry Practice Complaint was filed by:
Telpro, Inc.;  Attn: Mr. Denny McBroom                   
1245 E. Manhattan, Toledo OH  43608

Futurecom Telecommunications, Inc.;  Attn: Mr. Rolm Smith
1176 Ford Avenue B6, Springdale AR 72765

Futurecom Telecommunications is not a member of the NATD or NTTN and they chose not to participate in the NATD Ethics process.  Since they are not NATD Members or subscribers to the NTTN Trading Network, they are NOT REQUIRED to participate in the ethics process and such non participation is not to be construed as an admission of the facts alleged in the Complaint.

If you have any question regarding the complaint, please contact Denny Mc Broom at [email protected].
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Alcatel-Lucent and Sagem Communications join forces
Alcatel-Lucent and Sagem Communications have launched an embedded version of Sagem-Interstar’s Fax over IP server technology XMediusFAX within the Alcatel-Lucent OmniTouch Unified Communication suite (“OmniTouch UC”). The combined solution is aimed at offering customers worldwide a Fax over IP solution fully integrated into their communication environment. Users can easily send/receive faxes directly from their email client. The XMediusFAX technology complements the OmniTouch UC solution with simple, flexible and field-proven capabilities. The T.38 FoIP technology is a globally accepted, secure and reliable way to quickly transmit faxes over IP networks and the Internet. Customers benefit from the advantages of a packaged “ready to go” solution that features greater optimization between fax, voice, email, calendaring, instant messaging and collaboration.
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International news

International hotels group ties up with Cisco and Nortel
InterContinental Hotels Group (IHG), the world's most global hotel company, has signed agreements with Cisco and Nortel to revolutionize and streamline in-house technology across IHG's portfolio of properties throughout the Middle East and Africa. The project is aimed at implementing and maintaining consistently world-class standards in technology and ensuring that state-of-the-art telephone equipment and web-based communications are available to IHG guests. Cisco's Hospitality Solutions will ensure business travelers stay connected whether in a guest room, the lobby or a conference room, check-in and checkout will be fast, accurate and personalized and staff members will be able to keep in touch while roaming the premises. Nortel will be installing the latest telecom systems such as VoIP with IP Phones, data network equipment and network active components. Nortel technology will support system reliability, improved Internet access throughout the hotels and better functionality of telephones and multi-media facilities.
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College of the Canyons selects NEC Emergency Campus Notification solution
NEC Unified Solutions, Inc. announced College of the Canyons in Santa Clarita, Calif., has approved the installation and use of Emergency Campus Notification (ECN), a software-based management system for mass notification offered by NEC. Sold to the college by Digital Telecommunications Corp. (DTC), an NEC-exclusive dealer serving the U.S. pacific states, ECN provides a centralized command center for alerting and notifying groups of students, faculty and staff. The solution enables quick notification to a variety of communication destinations including pagers, home, office and cellular telephone numbers, SMS text messages, e-mail and PDAs, as well as immediate notification of first responders. Messages can be sent immediately or at pre-defined times. College of the Canyons, which already uses NEC’s UNIVERGE NEAX 2400 voice platform, has an approximate enrollment of 19,000 students with roughly 4,000 on campus on any given weekday. In addition, the college employs roughly 2,000 faculty and staff.  ECN is offered in conjunction with XTEND Communications Corp., a provider of mission-critical telecommunications systems. The XTEND product line includes the TESS (Telecommunications Enhancing School Safety) family of products designed to equip the modern campus with the tools to most quickly and accurately assess and respond to an emergency situation.
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SIP trunking

Why SIP Trunking for SMBs?
Small to medium sized businesses (SMBs) are continually looking for ways to increase profit margins while keeping up with technology and efficiently communicating within their infrastructure as well as with suppliers, partners and customers. SIP Trunking is an attractive and viable cost-saving move for SMBs because it offers several tangible opportunities to increase profits. The reduction in cost per minute for communication provided by SIP Trunking gives SMBs an almost immediate return on their investment when compared to traditional TDM delivery.  For example, the cost of one SIP Trunk is about $20 per month as compared to the typical analog line which is usually twice that. Once the SMB realizes the economic advantages of SIP Trunking, monies can be redirected to other expenditures within the company.
Read entire article.
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SIP Essentials – Microsoft OCS-Office Communications Server Special Edition with Special Virtual OCS Lab
This course was created to help enterprise technical-executive managers, channel partners and others better understand SIP-Session Initiation Protocol and Microsoft’s OCS-Office Communications Server.  There is more than a year of research, interviews, discussions, meetings and presentations to channel partners, providers, manufacturers and other interested parties in the SIP-VoIP industry.  It is available online or classroom (onsite) 2-3 days.
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Voice mail

Del Monte Foods selects CallXpress unified communications
Applied Voice & Speech Technologies, Inc. (AVST) announced that Del Monte Foods has elected to standardize its communications system by installing CallXpress across all of its corporate offices.  AVST’s flagship unified communications solution, chosen to replace an aging Octel voice mail system, is helping Del Monte Foods reduce costs and smoothly transition to a company-wide VoIP communications system.  Del Monte Foods has installed five CallXpress systems to support 28 facilities, supporting nearly 3,000 users on one enterprise VoIP platform.  CallXpress integrates nicely with its new Cisco Call Manager IP switch.  The company plans to convert 14 more facilities over the next two years, predicting that its user base on the CallXpress system will grow to a total of 4,000 users next year.  A best-of-breed unified communications solution, CallXpress delivers world-class call processing, voice messaging, unified messaging, fax, notification and advanced speech-enabled personal assistant. 
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BroadSoft launches VoIP mash-up with
BroadSoft, Inc. announced that it has completed a "mash-up" of its BroadWorks VoIP application platform with, the market and technology leader in on-demand business services. The new joint solution will enable enterprise users to integrate the BroadWorks VoIP platform directly into's customer relationship management (CRM) applications, allowing users to access click-to-dial, recorded-call logging and other advanced voice features. By introducing a computer telephony integration (CTI) connector for the BroadWorks platform, Salesforce users can now fully integrate with the BroadWorks-based phone system. This enables enterprises to use their carrier-grade VoIP calling features—such as call control, call hold and call transfer—in conjunction with the customer relationship management features in Additionally, BroadWorks end-users can automatically capture and manage detailed logs of all calls from within to track interactions with customers. The integration also automatically opens a caller's contact record when the user receives an incoming call.
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White Papers & Market Perspectives

Asentria within the Service Provider Ecosystem
Organizations today depend upon their networks to increase productivity and reduce network infrastructure and maintenance costs. Accordingly, these networks must be secure and perform reliably in order to accommodate geographically dispersed users. Unplanned remote site downtime due to equipment failure or adverse environmental conditions can severely impair network service. There is a growing need for diverse network services that are supported with cellular towers, microwave sites, broadband wireless towers and other remote facilities. Business customers are looking to service providers to support their remote computer and telephony rooms with customer premise equipment. In both cases, environmental conditions and power and equipment failures are major causes of unplanned network downtime. IT professionals responsible for providing high availability networks are becoming increasingly aware of the need to protect these vital, yet vulnerable remote sites.

To download this white paper click on the link below:

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NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News


VARs: Improve your profits; include Broadvox’s SIP Trunking, VoIP and hosted communications in your portfolio. Details Here



Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing




Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales representatives or sales managers.
Go to Sales$marts.



INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
Visit for information.



Tenor Switches and Gateways offer intelligent VoIP switching solutions for SMEs, branch offices and service providers offering VoIP to customer premises. Tenors offer multiple configurations for any business VoIP infrastructure requirements and support easy, transparent deployment in existing networks for a lower TCO.
[email protected]


NATD At Your Service

DecisionOne -

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark -

eCAS Solutions for SMB
Veramark announces the release of six new call accounting bundles that address the specific needs of Small Mid-sized Businesses (“SMB”).  With all the traditional feature-rich functionality of eCAS® – at a very affordable price – the new eCAS SMB bundles are perfectly suited to even the smallest of businesses. Veramark is committed to supporting the changing requirements of this burgeoning marketplace, with solutions that are easy to use, cost effective to own, easy to access, flexible and complete “all in one” bundles. For more information, please call 585-383-6806.
Contact: Linda Cordovano
Phone: 585-383-6813
Fax: 585-383-6800
[email protected]


Refurb Supplies

Tale of a Nortel M-Series Housing:
The problem solvers at
Refurb Supplies,
Have developed new housings  
Each just the right size. 
Wait 'til you see them
They're coming your way.
No trimming or clipping is needed. 
M7208 and M7310 now available!
Call for samples!
Contact: Lisa Peterson
Phone: 866-789-5656
Fax: 207-514-7061
[email protected].



New! Multi-Tech’s CallFinder GSM and CallFinder CDMA cellular gateways route incoming and outgoing fixed line calls through lower cost wireless networks providing a substantial savings in overall telephone costs. Take advantage today and bridge your company phone system to the cellular network with our affordable solution.
Sales Contact: Scott Stroyny
Phone: 888-288-5470 x5402
Fax: 763-785-9874
[email protected]



Are you paying too much for replacement telephone parts?  You are if you're not buying from Panaseas.  We are the manufacturer of most parts we sell.  You can't get any cheaper than going direct to the manufacturer.  Save money and give us a call.  We are here to help.  We sell handsets, cords, plastic parts, and just about everything you need for a telephone. 
Contact:  Brian Kiep
Phone:  888-925-5735
Fax: 281-897-811
[email protected]


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