December 10, 2007
Upcoming Meeting Notice

NATD Winter Conference in Miami, Florida

Exhibitor details and registration now available.
(Click here for more information.)

Call centers
SIP trunking


Avaya one-X Mobile expands delivery of unified communications
Avaya Inc. announced that Avaya one-X Mobile will support Apple iPhone. The company also announced the availability of Avaya one-X Mobile for RIM, Palm, Java and WAP mobile devices. The first company to announce access to enterprise communications from the iPhone, Avaya now extends this access from the broadest range of mobile devices of any enterprise communications manufacturer today. Avaya one-X Mobile allows businesses and employees to extend unified communications - from both Avaya and Cisco. With Avaya one-X Mobile, an easy-to-use, downloadable interface now converts mobile devices from RIM, Palm, Motorola, LG, Nokia, Samsung, Sanyo, Sony Ericsson and others into another endpoint on the corporate network. From the iPhone, users will have iPhone optimized access to the Avaya one-X Mobile interface, providing the same ability to make the iPhone their personal remote control for enterprise communications. Avaya one-X Mobile for RIM, Palm OS, Java, WAP, Symbian and Windows Mobile is available now in North America through Avaya direct sales and authorized Avaya channel partners. Avaya one-X Mobile for iPhone will be available in North America early 2008 and will be provided automatically to new customers of one-X Mobile.
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Call centers

Telecorp Products, Inc. releases CentrEE lite for small call centers
Telecorp Products has released a new version of the CentrEE suite, CentrEE lite, for very small call centers that will benefit from data efficiency. The affordable solution automatically extracts and creates a collection of PBX data reports in an easy-to-read, ready-to-use format. By identifying areas of need, management can maximize profitability by increasing agents’ call efficiency. Fluid communication of the data is made easy with email capabilities. Management can choose to have scheduled generated reports as often as necessary in an organized fashion.
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Netelligent named official sponsor of CIPTUG newsletter
Netelligent Corporation has been selected as the official sponsor of the Cisco IP Telecommunications Users Group's (CIPTUG) newsletter, the CIPTUG INSIDER. CIPTUG is an independent, non-profit association addressing the needs of Cisco IP telecommunications users around the globe. Through publications like the CIPTUG INSIDER and various other activities and forums, CIPTUG provides collaborative and educational opportunities to exchange information, experiences and best practices. As the charter sponsor, Netelligent provides funding to produce and distribute the quarterly newsletter on behalf of CIPTUG. The newsletter is distributed by mail and at trade events to an audience of 40,000, including current CIPTUG members, current Cisco users and prospective Cisco product customers. Cisco continues to grow as a platform in telephony, and the Netelligent sponsorship allows CIPTUG to communicate with the rapidly growing community of Cisco users.

Zeacom Communications Center now certified interoperable with Cisco's Unified Communications Manager
Zeacom Communications Center version 4.1 is now certified interoperable with Cisco's Unified Communications Manager versions 4.2, 4.3, 5.0 and 5.1. This means contact centers can now combine the two solutions to create a full featured multimedia solution and rest assured that all system operations will be completely reliable, as Zeacom’s ZCC Console 4.1 has passed the muster of interoperability testing through Cisco’s Product Compatibility Testing process, carried out at its testing laboratories in the U.S.  As a result, ZCC Console 4.1 has attained Cisco’s Technology Developer Affiliate status and thus will be listed in the Cisco Technology Developer Program.  Zeacom made news in October when it was announced that Communications Center had been named a winner of a "Best of Show" Award for Best SMB Solution at TMC's INTERNET TELEPHONY Conference and EXPO West 2007.
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Call for speakers at CeBIT 2008
Hannover Fairs USA, Inc., the U.S. subsidiary of CeBIT organizer Deutsche Messe AG, seeks qualified speakers to participate in their IPCentral and WIRELESSWorld forum programs at CeBIT 2008, which will run 4–9 March 2008 in Hannover, Germany.   Live daily programming at IPCentral and WIRELESSWorld will consist of a general forum that spotlights the latest industry developments and market trends as well as product demonstrations conducted by exhibiting companies. The Call for Speakers in the general forum is open to experts, practitioners, researchers, consultants and vendors who are prepared to explain to an international audience of trade professionals the key issues and trends in the field of IP and wireless communications. CeBIT 2007 hosted 6,153 exhibiting companies from 79 countries and 480,000 attendees. 106,000 visitors came from outside of Germany.
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Cicero Inc. selected for membership in DevConnect Program
Cicero Inc. announced it has been selected for membership in the Avaya DevConnect program. Cicero is the developer of the Cicero integration framework, which non-invasively and rapidly integrates disparate applications in order to consolidate information, extend legacy applications, automate workflows and support service-oriented architectures with Web services. As a result, companies can quickly integrate CTI (computer telephony integration) and call center applications with other applications on any platform (legacy, Web, Java, Windows, etc.), without changing or writing any application code. The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies - including IP telephony, contact centers and mobility applications - helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line. As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training.
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snom to give away daily prizes during holiday season
snom technology AG announced that they will be giving away prizes during the holiday season. From December 1st through December 24th all users of snom IP phones will have the chance to win daily prizes which include a snom 370, an Allnet All4000 Ethernet Sensormeter and a complete snom/Starface bundle, worth 2695 Euros. Snom users can register for the giveaways on snom's web page and snom will send each user a personal URL. Users can simply map it onto one of the programmable function keys as an Action URL and press the function key at least once each day to see if they are a winner. The winner will be notified by message on the phone's display. The snom holiday giveaway campaign was developed by bevuta IT, the specialists for Asterisk telephony solutions and software for snom phones. The sponsors of this promotion campaign are Allnet, Starface, ADDIX, e-fon and fonity.
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Moves, adds & changes

Amcom Software and XTEND Communications announce merger
Amcom Software, a leader in mission critical communications software, and XTEND Communications, a long-time provider and innovator in telecommunications, announced that they have reached an agreement to combine the two companies. Together, Amcom and XTEND will leverage a distinct market leadership position with vertical market breadth, expanded product lines and a combined employee base. The combined company will operate under the corporate name of Amcom Software and will maintain the complete XTEND product suite. Going forward, Amcom will support and enhance both companies’ product lines.  While Minneapolis will become the headquarters for the combined organization, the former XTEND Communications headquarters in New York will retain a sizeable staff devoted to support, development, implementation and sales. The technical support and services teams will continue to grow and develop in both locations to best serve the companies’ mutual customers. The combined company will serve 14 out of the top 18 hospitals in the United States, as ranked by U.S. World and News Report magazine.
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Nortel bets on Microsoft NAP
Nortel is strengthening its Microsoft integration by supporting Microsoft's Network Access Protection (NAP) and its critical Statement of Health (SOH) protocol. The move, Nortel said, is to help enterprises contend with one of the key barriers of access control adoption, namely complexity. Nortel's Secure Network Access (SAN) technologies now fully support SOH, which helps determine the security posture of an endpoint. With the full embrace of NAP, Nortel is placing itself in the Microsoft camp as an alternative to Cisco's Network Access Control (NAC).  Microsoft's NAP access control architecture is part of the upcoming Windows Server 2008 release and will support both Windows Vista and XP desktops as endpoints. Nortel's full embrace of Microsoft's NAP will include support across a broad range of Nortel equipment.  Nortel announced a number of new additions to its Ethernet Routing Switch Portfolio, including updates to the 2500, 4500 and 5500 series of Ethernet Routing Switches that will all support Nortel's SNA access control.
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SIP trunking

How Can VARs Sell SIP Trunking to SMBs?
Today most small to medium sized businesses (SMBs) do not use VoIP and their perception is that IP-based communications solutions are better suited for large enterprises.  According to Business Solutions Magazine, September 2007, in a survey conducted by Info-Tech Research Group of more than 1850 SMBs, only about 1/3 of those surveyed are using VoIP with even fewer using SIP Trunks.  At the same time there is a growing number of SMBs who realize that there are benefits to be gained by simplifying how they communicate, both internally and with outside vendors.  VARs can successfully sell SIP Trunking services to SMBs and increase their revenues, but the question remains of how and where to begin. The best place to start is by getting to know their customers.
Read entire article.
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NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News


VARs: Improve your profits; include Broadvox’s SIP Trunking, VoIP and hosted communications in your portfolio. Details Here



Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing




Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit



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INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
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Tenor Switches and Gateways offer intelligent VoIP switching solutions for SMEs, branch offices and service providers offering VoIP to customer premises. Tenors offer multiple configurations for any business VoIP infrastructure requirements and support easy, transparent deployment in existing networks for a lower TCO.
[email protected]


NATD At Your Service

DecisionOne -

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark -

eCAS Solutions for SMB
Veramark announces the release of six new call accounting bundles that address the specific needs of Small Mid-sized Businesses (“SMB”).  With all the traditional feature-rich functionality of eCAS® – at a very affordable price – the new eCAS SMB bundles are perfectly suited to even the smallest of businesses. Veramark is committed to supporting the changing requirements of this burgeoning marketplace, with solutions that are easy to use, cost effective to own, easy to access, flexible and complete “all in one” bundles. For more information, please call 585-383-6806.
Contact: Linda Cordovano
Phone: 585-383-6813
Fax: 585-383-6800
[email protected]


Refurb Supplies

Tale of a Nortel M-Series Housing:
The problem solvers at
Refurb Supplies,
Have developed new housings  
Each just the right size. 
Wait 'til you see them
They're coming your way.
No trimming or clipping is needed. 
M7208 and M7310 now available!
Call for samples!
Contact: Lisa Peterson
Phone: 866-789-5656
Fax: 207-514-7061
[email protected].



New! Multi-Tech’s CallFinder GSM and CallFinder CDMA cellular gateways route incoming and outgoing fixed line calls through lower cost wireless networks providing a substantial savings in overall telephone costs. Take advantage today and bridge your company phone system to the cellular network with our affordable solution.
Sales Contact: Scott Stroyny
Phone: 888-288-5470 x5402
Fax: 763-785-9874
[email protected]



Are you paying too much for replacement telephone parts?  You are if you're not buying from Panaseas.  We are the manufacturer of most parts we sell.  You can't get any cheaper than going direct to the manufacturer.  Save money and give us a call.  We are here to help.  We sell handsets, cords, plastic parts, and just about everything you need for a telephone. 
Contact:  Brian Kiep
Phone:  888-925-5735
Fax: 281-897-811
[email protected]


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