April 28, 2008
Upcoming Meeting Notice


JUNE 26 - 27, 2008
Annual European Conference in Edinburgh, Scotland

Registration now available.

(Click here for more information.)

NATD member news: Charity committee


NATD member news: Charity Committee

The NATD Charity Committee recently presented awards at the Winter meeting in Miami, and will again present one at the IATD meeting in Scotland this summer.

Judy Trucano accepted a $5,000 award on behalf of CaringBridge, a nonprofit web service that connects family and friends during a critical illness, treatment or recovery, at the Winter meeting in Miami. A representative from the Leukemia and Lymphoma Society of Canada in Toronto was also present in Miami to formally accept last summer’s donation to the Society.

Kirkwood Hospice will be presented with a $5,000 award at the IATD meeting this summer in Scotland.  Kirkwood Hospice provides specialist care for those people in Kirklees, UK facing life-threatening illness. They respect individual needs and wishes, caring for the whole person to help them achieve the best possible quality of life.

Visit www.natd.com. ^Back To Top


Dialogic strengthens hybrid contact center and IVR platforms
Dialogic Corporation (“Dialogic”) has added new strength to its platforms for hybrid TDM-IP contact center and IVR. With the introduction of its latest generation of Dialogic HMP Interface Boards using PCI Express interface and G.168 echo cancellation off-load, the company has expanded its product offerings in VoIP host media processing technologies and multimedia development platforms. Dialogic HMP Interface Boards (DNI Boards) match digital PSTN and PBX network interfaces and protocols with Dialogic Host Media Processing Software and IP network interfaces and protocols. The combination of host based media processing and Dialogic DNI Boards constitute a highly flexible and cost efficient platform for delivering reliable new contact center and IVR applications that can be deployed into pure TDM, hybrid TDM-IP and pure IP environments.
Visit www.dialogic.com.
^Back To Top


Cleo offers FAX in its managed file transfer solution
Cleo Communications announced that VersaLex Trader (VL Trader) now offers outbound faxing as a communication method. VersaLex FAX (VLFax) allows companies to send outbound faxes directly through VLTrader. This provides an alternative communications method to reach partners or locations that either request faxing or cannot accept other methods of electronic data transfer. VLFax can also provide a back-up communications method to reach trading partners when other methods are not available. Sending a FAX through VLTrader is accomplished using Cleo’s remote FAX service accessed through TCP/IP.  A preconfigured Cleo FAX host is provided to the user in which settings are defined. The same document can be sent to multiple recipients, or unique documents can be sent to multiple recipients.
Visit www.cleo.com.
^Back To Top


Mitel receives best financial deal of the year award
Mitel was awarded the Ottawa Centre for Research and Innovation (OCRI) “Best Financial Deal of the Year” award for 2007. Mitel received the award for its $729 million merger with US-based Inter-Tel completed on Aug. 16, which created an Ottawa-based, privately held global leader in enterprise communications with annual revenues in excess of $850 million. The transaction was funded by a combination of debt and equity. The debt funding, consisting of $460 million senior secured credit facilities, was arranged by Morgan Stanley on behalf of Mitel. The remaining $294.5 million cash equity contribution was facilitated by Francisco Partners, one of the largest technology-focused investment firms, with participation by Morgan Stanley Private Equity. The new Mitel now has a worldwide employee base of approximately 3,100 employees in over 90 countries through a network of over 100 direct offices and over 1,500 value-added resellers and partners.
Visit www.mitel.com or www.ocri.ca.
^Back To Top


Virtua Health selects NEC to develop role-based communications
NEC Unified Solutions, Inc. announced a large-scale unified communications (UC) deployment with Virtua Health, a multi-hospital healthcare system based in Marlton, NJ.  NEC is implementing an IP communications migration that includes all aspects of the NEC UNIVERGE360 portfolio – from infrastructure and applications to services, ongoing support and monitoring. After evaluating the options offered, Virtua selected NEC UC and IP-based solutions, including its UNIVERGE UM8500 unified messaging platform that will support productivity-enhancing UC applications such as unified messaging, telephone and call systems and patient find-me / follow-me. With its UC and mobility features, NEC’s comprehensive UNIVERGE360 approach also brings the healthcare system closer to its goal of becoming a paperless and wireless environment.
Visit www.necunified.com.
^Back To Top


Empirix moves into Australian market with TelcoSI partnership
Empirix Inc. announced that TelcoSI, a provider of service management solutions to telecommunications users, service providers, integrators and equipment manufacturers in
Australia, New Zealand and the Asia Pacific region, has added Empirix's Hammer Test System and OneSight solution to its Customer Self-Service offerings. TelcoSI will now be able to offer its Call Center customers Empirix's award-winning solutions and the ability to reduce deployment times and costs by automating call center infrastructure feature and regression testing.  Empirix's Hammer Test Systems allow companies to test for, identify and fix issues before the customer is affected, while conducting ongoing monitoring with OneSight to ensure their systems continue to work as they have been designed.
Visit www.empirix.com or www.telcosi.com.
^Back To Top


Panfil named VP and general manager of Liebert AC Power
Emerson Network Power announced that Peter A. Panfil has been named vice president and general manager of Liebert AC Power. In this role, Panfil will function as the global technology leader for power products and will have direct responsibility for leading global product management decisions and engineering resource allocations for global new product development programs.  Panfil is one of the foremost authorities on data center power technologies as evidenced by his participation in AFCOM’s Data Center Institute Board, frequent presentations at industry trade shows and conferences, and regular expert commentary in leading IT, facilities and engineering media outlets. He has more than 25 years of experience in embedded controls and mission-critical power. Panfil began his career at Liebert in 1994 as a Senior Development Scientist and held several managerial positions in the Engineering group. He earned a bachelor’s degree in electrical engineering from The Ohio State University and has completed coursework in Strategic Management at the University of Michigan.
Visit www.liebert.com.
^Back To Top



Ingate strengthens security for VoIP, SIP trunks
Ingate Systems has added another layer of security for SIP-based applications with the Ingate Enhanced Security Module, a new optional software offering for all Ingate Firewall and Ingate SIParator products.  The software features an Intrusion Detection System/Intrusion Prevention System (IDS/IPS) for SIP, making it possible to detect and protect against attacks based on the protocol.  IDS/IPS protects the network against attacks targeting SIP devices on the LAN, such as SIP phones.  Ingate Enhanced Security Module works in addition to Ingate’s existing security technologies, further strengthening security for VoIP, SIP trunking and other SIP applications.
Visit www.ingate.com.

VoIP Logic announces multi-system knowledge base for self-service VoIP issue resolution
VoIP Logic announced the availability of its Support Portal Knowledge Base.  VoIP Logic’s Knowledge Base will serve as an invaluable, self-service resource for the company’s customers and partners by providing full transparency to the latest solutions and scripts, addressing more than 500 hundred (and growing) engineering issues on all VoIP Logic-supported systems, including NextPoint (NexTone), Sylantro, Iperia, Acme, Talking SIP, as well as general tools and tutorials for effective VoIP network management. Technical service and support have clearly reached critical mass in terms of their contributions to customer retention and satisfaction. According to survey results released by the Service and Support Professionals Association, respondents say a clear focus in 2008 will be the continued proliferation of online communities and knowledge base(s).
Visit www.voiplogic.com.
^Back To Top


ADTRAN unveils innovative voice quality monitoring technology
ADTRAN, Inc. announced the availability of Voice Quality Monitoring (VQM) as part of the ADTRAN Operating System (AOS). Products that will support VQM include: NetVanta Routers, NetVanta IP Business Gateways and Total Access 900 Series IP Business Gateways. ADTRAN’s unique VQM suite allows network administrators or carriers to examine the data stream and identify problems, via an intuitive, graphic interface. Unlike other implementations, ADTRAN’s graphics-based approach presents findings in an easy-to-use manner that significantly reduces the time devoted to identifying and troubleshooting voice problems. This allows for a rapid return to a high-quality service experience for VoIP users.
Visit www.adtran.com.
^Back To Top

NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News



Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing




Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit http://www.natd.com/public/



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales representatives or sales managers.
Go to Sales$marts.



INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
Visit innua.org/eLearning/TR/2006 for information.



Tenor Switches and Gateways offer intelligent VoIP switching solutions for SMEs, branch offices and service providers offering VoIP to customer premises. Tenors offer multiple configurations for any business VoIP infrastructure requirements and support easy, transparent deployment in existing networks for a lower TCO.
[email protected]


NATD At Your Service

DecisionOne - www.decisionone.com

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark - www.veramark.com

New VeraSMART Software Release Helps Increase Productivity and Data Management
The VeraSMART® Communications Management Suite version 7.0 adds many new features and enhanced technologies designed to reduce expenses, boost productivity and enhance decision making through centralized information management.  The release includes new Telecom Expense Management (TEM) features, additional integration with the Microsoft® environment, user-configurable dashboards, and enhanced support for diverse enterprise and carrier networks.
Key features include a user-configurable, multi-step invoice approval process with dollar thresholds; enhanced vendor invoice trend monitoring; new spend and utilization analysis reporting; advanced wireless usage and exception reporting; and closed-loop verification of accounts payable data.
Phone: 585.383.6806
Fax: 585.383.6800

[email protected]

Refurb Supplies

Our new format catalog is here!
Page after page of telecom gear.

Handsets, lens and button sets too,
Your problem solvers have it here for you.

They're hot off the press,
so call today
And get a copy coming your way.

Pam, Deb and Matt are here
to help you choose
The solutions to your refurbishing blues.

Contact: Lisa Peterson
Phone: 866-789-5656
[email protected]



New! Multi-Tech’s CallFinder GSM cellular gateway routes incoming and outgoing fixed line calls through lower cost wireless networks providing a substantial savings in overall telephone costs. Take advantage today and bridge your company phone system to the cellular network with our affordable solution.
Sales Contact: Scott Stroyny
Phone: 888-288-5470 x5402
Fax: 763-785-9874
[email protected]



We did…and some other bad things as well! Panaseas has gone GREEN!

We specialize in handsets, lit packs, cords, buttons and housings.  We manufacture and sell top quality telephone parts while protecting our environment by eliminating hazardous substances from our products.

Please help support our efforts to be GREEN!

Contact:  Brian Kiep
Phone:  281-897-8430
[email protected]


Find A Dealer
Find A Vendor
Send Us News
Contact the NATD
Technology Training & Info