March 09, 2009

Upcoming Meeting Notice


JUNE 24 - 26, 2009
Park Hotel Amsterdam - Amsterdam, The Netherlands

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NATD in the news
Book review
Fax over IP

Virtual PBX

NATD in the news

Catalyst Telecom offers increased efficiency, improved cash flow
Catalyst Telecom, a sales unit of ScanSource Inc., is helping resellers improve their cash flow and become more efficient through the use of its Remote Programming services for communications solutions.  By using this Remote Programming offering, resellers can rely on Catalyst Telecom to provide up-front implementation procedures before the communications solution is shipped to the end-user.  These services include: system design and programming; firmware verification; license key validation; modem, driver and memory installation; burn in and testing.  Not only does the utilization of these services mean less on-site time required for the reseller, it also means improved cash flow – up to a two-week estimated gain – as the number of days from installation to invoice is reduced.  What’s more, there are significantly fewer DOAs and RMAs because of the advance preparation and testing.
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Carousel Industries achieves Avaya Services Delivery Specialist certification
Carousel Industries announced that it has achieved Services Delivery Specialist (SDS) certification from Avaya. This SDS Implementation Specialist and Support Specialist designation means that Carousel has demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation and support services to Avaya customers. Carousel Industries is Avaya's premier solutions provider designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide.
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Book review

3G Evolution3G Evolution: HSPA and LTE for Mobile Broadband
Since the turn of the (21st) century, a good deal of the interest in the telecommunications domain has been focused on broadband wireless access technologies, and much of that on mobile wireless, including both 3G cellular and WiMAX. 3G Evolution addresses 3G evolution, in general, but concentrates its attention on the evolution of 3G mobile communication as developed in the 3GPP, which is chartered to produce specifications for 3G networks evolved from GSM core networks.

3G Evolution is a fairly scholarly piece of work that often gets very technical, so it is best suited for an engineer or other technically-oriented reader with a deep and abiding interest in the evolution and current status of HSPA and LTE specifications…and with reasonable math skills. Yet the book offers plenty of solid information for a quasi-technical reader with both a need to understand 3G technologies and the courage and stamina to work through some fairly challenging discussion.

Authors: Erik Kahlman, Stefan Parkvall, Johan Sköld, Per Beming
Hardcover: 648 pages
Publisher: Academic Press; 2nd edition (October, 2008)
ISBN-10: 0123745381
ISBN-13: 978-0123745385
List Price: $99.95Back To Top

Fax over IP

Dialogic Brooktrout SR140 Fax Software receives Global Crossing certification
Dialogic Corporation announced that Global Crossing has certified the Dialogic Brooktrout SR140 Fax Software as successfully interoperating with Global Crossing’s SIP Trunking service. SR140 Fax Software provides Fax over IP (FoIP) capabilities for integrating fax servers and fax document management solutions with VoIP networks. The SR140 can be deployed in SIP, H.323 and MGCP environments and provides native SIP and H.323 support. It has been successfully tested for interoperability with IP-PBX and VoIP gateways from leading vendors, and is suitable for a variety of network-based fax applications that enable integration with document management and business process automation systems to support compliance with regulations such as Sarbanes-Oxley, HIPAA and Basel II.  Dialogic products give the enterprise customer the flexibility to deploy FoIP in the IP environment of their choice, based on their individual needs.
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ADTRAN names Gary Bolton as vice president of Global Marketing
ADTRAN, Inc. announced that it has named Gary Bolton as vice president of Global Marketing. Bolton brings more than 20 years experience in telecom having helped large, industry-leading companies and growing innovative start-ups build brand, develop product positioning, communicate key messaging and establish leadership positions throughout the world. In his new role, Bolton will be responsible for development and implementation of all marketing initiatives across the company. His efforts will focus on growing market penetration of the company’s key product lines. He joins ADTRAN from Hatteras Networks where he served as vice president of Marketing and Product Line Management. Prior to joining Hatteras, Bolton served as vice president of Broadband Access Marketing for Ciena Corporation and had previously served as vice president of Product Marketing and Product Management for Catena Networks, which was acquired by Ciena in May 2004. Bolton’s career also includes 15 years of service with Nortel Networks in various management roles including Marketing, Product Line Management and Engineering. He holds an MBA from Duke University and a BS in Electrical Engineering from North Carolina State University.  

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Mitel announces patent cross license agreement with IBM
Mitel announced a patent cross license agreement with IBM; the cross license provides mutual access to a broad range of patents that will enable the companies to pursue strategic opportunities created by the transition to unified communications. “This agreement with IBM will enable our companies and our customers to benefit from the innovation and creativity that is embodied in our respective patents and inventions,” said Christian Szpilfogel, head of Mitel's Intellectual Property Licensing. “We believe in taking a collaborative yet proactive approach to protecting our intellectual property.”  Mitel and IBM maintain active patent and technology licensing programs that offer licensing arrangements to companies interested in their respective portfolios.
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Radware snaps up Nortel division
Radware has reached an asset purchase agreement to acquire Nortel's Layer 4-7 application delivery business after months of speculation around the fate of the embattled networking firm. Nortel filed for bankruptcy protection in January and later announced that it was going to reduce its global workforce. The Radware deal will see the transfer of products, inventory and intellectual property from Nortel's Layer 4-7 business, as well as certain tangible assets and service contracts. Nortel itself acquired its application switch product line when it bought out Alteon WebSystems in late 2000. Once the acquisition is complete, Radware intends to offer the application delivery products under a merged brand called Radware Alteon. It has also pledged to Nortel's existing Alteon customers that it will be adding significant investment into service and support as well as continuing to develop and sell the range using the experience and technology from both sides.  Radware has also said it will be taking on some of Nortel's employees working on the Alteon range, which may help alleviate the headcount of Nortel's impending cuts.
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SupportSoft introduces Dynamic Agent
SupportSoft, Inc. announced the release of its next-generation Dynamic Agent, a software solution that makes it simple for enterprises and service providers to automatically resolve customers’ routine tech problems, as well as deploy enhanced services. The solution can provide “point-of-pain services” in the form of “1-click fixes” that let organizations provide just-in-time support and help customers resolve their own issues.  Further, by building on their automated support platform, organizations can now create a new and convenient marketing channel to orchestrate new methods of driving revenue.  With real-time access to the customer’s context and system configuration, personalized and timely offers can be presented -- for example, renewals at or before warranty or subscription expiration; additional data storage upon or before reaching storage capacity; or the latest bandwidth enhancement during periods of high usage. From a marketing perspective, organizations can drive more traffic to their web site and extend brand presence to the desktop.  
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Edgeos, Inc. to offer free vulnerability assessment scans
Edgeos, Inc. announced that it will provide free vulnerability scans to new and potential customers and partners. This offering enables prospective partners to give Edgeos' system a try to see their private labeled security services platform in action. Participants who sign up for a free trial will have access to a detailed scan report at the end of the trial. Edgeos provides technology service providers, managed services providers, security consultants and security services providers, internal IT/IS organizations, value added resellers, carriers, ISPs and systems integrators with private labeled vulnerability assessment services on demand. The Edgeos service was designed for the channel, helping these companies to build new sources of recurring revenues, drive brand value, simplify management and minimize costs. Unlike other offerings in the marketplace, Edgeos offers a private labeled service that enables partners to perform unlimited internal and external vulnerability scans on unique hosts through a secure, fully web-enabled portal on an affordable subscription basis, rather than requiring incremental hardware or software licenses.
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Virtual PBX

my1voice adds free professionally recorded greeting
my1voice, the cost-effective and feature-rich virtual PBX phone service, announced that it will begin offering customers the option to record a professional greeting for their my1voice phone systems at no additional cost. Designed for home offices and small businesses - particularly those used by mobile professionals always on the go - my1voice provides a convenient, cost-effective and easy-to-use voice service that works with existing phones. my1voice gives small companies the quality of communications tools only the largest companies used to be able to afford. This latest enhancement adds to a business’ level of professionalism with customized messages recorded in a studio by voice specialists who speak English, French or Spanish. Essential and Premium my1voice subscribers receive a customized initial company greeting at no charge.  Additional greetings for employee extensions, department voicemail and special phone messages are also available for a minimal charge.
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NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News

SBX IP 320 Voip made simple

Improve customer service through enterprise-class communications
The SBX IP 320 lets you respond quickly to customers, vendors and partners, giving your organization the flexibility it needs to compete in an increasingly competitive marketplace. Your business enjoys the same level of communications applications typically reserved for large enterprises. It’s ideal for small companies—or small companies that want to be big.
Learn more:

VoiceCon Orlando 2009

Register today for VoiceCon Orlando 2009, to be held March 30 – April 2, 2009 at the Gaylord Palms Convention Center & Resort.  Everyone is looking for ways to stretch the corporate budget and reduce costs. VoiceCon will analyze the new framework for enterprise communications and show you how to have a true, bottom-line impact on how your company does business.   



Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing




Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales representatives or sales managers.
Go to Sales$marts.



INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
Visit for information.



NATD At Your Service

DecisionOne -

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark -

New VeraSMART Software Release Helps Increase Productivity and Data Management
The VeraSMART® Communications Management Suite version 7.0 adds many new features and enhanced technologies designed to reduce expenses, boost productivity and enhance decision making through centralized information management.  The release includes new Telecom Expense Management (TEM) features, additional integration with the Microsoft® environment, user-configurable dashboards, and enhanced support for diverse enterprise and carrier networks.
Key features include a user-configurable, multi-step invoice approval process with dollar thresholds; enhanced vendor invoice trend monitoring; new spend and utilization analysis reporting; advanced wireless usage and exception reporting; and closed-loop verification of accounts payable data.
Phone: 585.383.6806
Fax: 585.383.6800

[email protected]

Refurb Supplies

Refurb Supplies is Clearly Innovative!

We revealed our CLEAR Nortel M7310 housing in January at the NATD Conference. Lucky winners were drawn to receive our 3 functional novelty phones.

Would you like to build one for yourself? Call us for a FREE Housing Kit.

(Limit one per company. While supplies last.)

Contact: Lisa Elichaa
[email protected]
Toll Free: 866-789-5656
Fax: 207-514-7061



New! Multi-Tech’s CallFinder GSM cellular gateways route incoming and outgoing fixed line calls through lower cost wireless networks providing a substantial savings in overall telephone costs. Take advantage today and bridge your company phone system to the cellular network with our affordable solution.
Sales Contact: Scott Stroyny
Phone: 888-288-5470 x5402
Fax: 763-785-9874
[email protected]



Looking to cut your repair or refurbishing costs?  Give us a call. 
Let us know what you need or search our new website - is a great resource to “see” all the high quality parts we manufacture.  Panaseas will save you money!

Contact:  Eddie Stempihar
Phone:  888-925-5735
[email protected]


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