June 8, 2009

Upcoming Meeting Notice


JUNE 24 - 26, 2009
Park Hotel Amsterdam - Amsterdam, The Netherlands

SEPTEMBER 15, 2009

Tia's Restaurant - Boston, MA

OCTOBER 14, 2009

Hotel Lumiere - St. Louis, MO

(Click here for more information.)

Business VoIP



Avaya announces incentives for Nortel channel partners
Avaya announced a new program to attract Nortel resellers to the Avaya Business Partner program. New Nortel partners joining Avaya will be fast-tracked with programs and incentives to enable them to quickly deliver Avaya's innovative unified communications and contact center solutions to new small, medium and large businesses around the globe. Avaya recently announced Avaya Aura, a breakthrough in unified communications architecture that simplifies complex communications networks and offers customers a significant return on its investment. In addition, the company is stepping up implementation of a High-Touch Channel-Centric strategy that will increasingly grow its business through indirect sales. With growing global interest in Avaya's new solutions and acceleration in its channel-centric strategy, the company is well positioned to pursue new opportunities for growth. Avaya invites Nortel channel partners to participate in this new era of communications by joining the Avaya Business Partner program.
Visit www.avaya.com.

Avaya and Verizon announce interoperability certification
Verizon Business and Avaya have expanded their joint offerings for VoIP and contact center capabilities.  The companies announced that they completed interoperability testing and certification of the Avaya Communication Manager 5.1.1/SES 5.1.1 and Avaya Communication Manager Branch with the Verizon IP Contact Center and Verizon IP trunking platforms. Verizon Business also has what it calls "an aggressive internal training program" so its support team can help customers "gain maximum benefit from the latest Avaya-based solutions."  Vin LaRocca, president of North America sales for Avaya, said, "Verizon employees have already earned more than 100 Avaya design and technical support certifications. Our relationship with Verizon has grown significantly, demonstrating a level of progress that can only happen when both companies share a joint vision and commitment to the marketplace and their customers."
Visit www.avaya.com.
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Business VoIP

PBXCompare.com launches business VoIP page
PBXCompare.com, a website that compares and reviews hosted phone systems, features a new page that compares business VoIP with traditional PBX on price points, features and overall functionality. The new page specifically features a whitepaper that posits the main differences in cost of equipment, setup and maintenance and ongoing service fees between the two types of phone systems. The cost efficiency of business VoIP systems may be a deciding factor for start-ups looking to cut costs. Business VoIP systems would allow start-ups, especially those without a physical office or with mobile employees, to effectively and economically manage calls. In addition to comparing business VoIP with traditional PBX, PBXCompare.com reviews dozens of virtual PBX services.
Visit www.PBXCompare.com.

Whaleback teams with Entech to deliver business VoIP services
Whaleback Systems announced that Entech Computer Services, one of Florida's leading IT and telecom services companies, has joined the Whaleback Systems Premier Partner Program - a comprehensive technology and channel sales program for interconnect valued added resellers (VARs), network integrators and IT services companies. Whaleback will serve as the company's exclusive technology provider for IP voice services for Entech's southwest Florida customers.  Whaleback Systems is the first to deliver an end-to-end broadband business telephony service for Small and Medium Business (SMB) customers that features a managed, premises-based IP PBX with Key System Functionality along with a broadband-based telephony service infrastructure. Whaleback's CrystalBlue Voice Service offers flexible tiered-minute national and international calling packages that provide affordability and predictability to a customer's monthly phone bill - making the most advanced technology immediately affordable for companies that need between 5 and 500 phone stations. The CrystalBlue Voice Service includes a dedicated "voice-only" broadband connection to ensure the highest voice quality and service availability.
Visit www.WhalebackSystems.com or www.entechcomputers.com.

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ATCOM inks deal with Triangle Orthopaedic Associates
ATCOM Business Telecom Solutions, a communication solutions provider founded in 1979, announced that the company has installed a Mitel 3300 IP telephone system for Triangle Orthopaedic Associates, P.A. Apex, N.C. branch.  Triangle Orthopaedic is one of the largest orthopaedic practices in North Carolina with more than 20 physicians and eight offices throughout the Triangle, Oxford and Roxboro areas.  ATCOM currently services the telephone system at each Triangle Orthopaedic location. 
Visit www.atcombts.com. ^Back To Top


Users Group gets a taste of NEC’s innovation at annual conference
NEC Unified Solutions, Inc. (NEC) demonstrated its latest innovations and solutions at the recent NEC Users Group 2009 Annual Conference in Chicago.  President Jeffrey P. Kane gave a “State of the Union” address, sharing with the attendees NEC’s strategy and priorities for the coming year. Sessions included: VoIP Migration in the Real World; UNIVERGE Sphericall Wireless Choices for Today and Tomorrow; How Can Unified Communications Change Your Life?; Saving Money and Improving Customer Satisfaction with IVR Solutions; and Unified Messaging Roundup. Attendees at the conference included NEC system end-users, NEC executives, authorized dealers and strategic partners – all for the purpose of helping NEC users network with peers, discover new opportunities, share stories and tips, and learn about the latest and greatest solutions available from NEC.  The NEC Users Group is celebrating its 25th year.
Visit www.necusersgroup.com.
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Positron releases Asterisk based embedded PBX PCI adapter
Positron Telecommunication Systems Inc. announced that it has released the V-114 PCI adapter, the first commercially available embedded PBX PCI adapter based on the open source Linux Project, Asterisk. The V-114 offers a standalone solution that integrates Linux, Asterisk and Telephony ports all on a single PCI adapter that installs simply and easily into any operating system as an Ethernet adapter. The Positron solution provides complete PBX functionality on a PCI card, allowing customers to expand their Cisco Call Manager and other PBX solutions by cost effectively adding phone extensions, advanced features such as voicemail conversion to e-mail, video integration and enabling mobile phones to connect long distance calls through the PBX at the rate of an inbound local call. In addition, the combined offering provides a unique and cost effective solution that interoperates with Microsoft Office Communications Server and Microsoft Exchange Server 2007.
Visit www.positrontelecom.com.
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Zeacom debuts ROI calculator
Zeacom announced recently that its ROI Calculator supports the more than 100 VARs and channel partners selling Zeacom software worldwide, in addition to the contact center and enterprise purchasing decision makers to whom they market, by demonstrating the measurable time saving, financial and other benefits achieved through use of the award-winning Zeacom Communications Center (ZCC) software suite. The launch of this innovative tool delivers an accurate means with which to demonstrate the true return on its investment that an organization can achieve through the deployment of Zeacom solutions. Specifically, the ROI Calculator quantifies reduction in operating expenses, as well as increases in revenue, customer service and organizational productivity through integrated communications via Zeacom’s Rich Presence, Operator Console, Executive Mobile, Executive Conferencing and other functionality.
Visit www.zeacom.com.^Back To Top


snom teams up with ZipDX to deliver high-fidelity wideband audio conferencing
snom technology AG announced integration of its snom klarVOICE phones, its portfolio of wideband VoIP phones, with ZipDX, the next generation audio conferencing service. ZipDX is the only conferencing service that offers standards- based wideband audio enabling high-fidelity conference calls with the highest quality and clarity. ZipDX is the only conferencing service available today that can support snom klarVOICE, its suite of wide- band VoIP phones which include its new conference phone, snom MeetingPoint, snom 820 desktop phone and snom 3xx series. ZipDX also supports snom's non wide-band VoIP phones.
Visit www.snom.com or www.zipdx.com. ^Back To Top


Glowpoint delivers business-to-business collaboration for Polycom telepresence customers
Glowpoint, Inc. announced the ability to provide business-to-business (B2B) telepresence and video calling capabilities across carrier networks for customers using Polycom, Inc. immersive, room and personal telepresence solutions and video conferencing systems. Powered by Polycom's industry-leading visual communication infrastructure, Glowpoint's Telepresence interExchange Network (TEN) allows organizations, using Polycom standards-based telepresence and video conferencing systems, to leverage network and video managed services provided by their existing carrier partners to easily and securely connect with their customers, partners and vendors on other carrier networks. TEN supports the 'network effect' benefits described in Metcalfe's Law, which proposes that the value of a telecommunications network is proportional to the square of the number of compatible endpoints (or nodes) connected on the network. By allowing telepresence users to call across carrier networks, as well as connect to standards-based telepresence and video conferencing systems, the exchange provides and supports a large ecosystem with easy, secure calling capabilities between organizations.
Visit www.polycom.com or www.glowpoint.com.
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NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News

CRM Evolution 09

CRM Evolution
Use code TEL09 to SAVE up to $600 off your conference pass and receive a FREE BlackBerry!  

SpeechTek 09

Use code TEL09 to receive a FREE Expo Pass or SAVE up to $459!

Telecom Systems

World Of Solutions For Siemens
Now you have an alternative to expensive OEM offered maintenance. We offer excellence in maintenance and monitoring of your PBX. For a price far lower then the OEM and other alternatives, TS&S offers you great maintenance packages that provide the same set of services and support you require, but at rates that will provide you with great savings. Telcom Systems & Services is the wise investment!

In addition to cost savings, you will find our Customer Support Center is second to none.  Experience the TS&S difference and find out what our clients have come to know for years. We nationally support the full spectrum of the Siemens/ROLM family of products, from the legacy 9751 & Phonemail Systems thru the Hicom 300 models 30/80, and HiPath 3000 with Agile, the 4000 with ProCenter, Expressions, and IVR applications as well.   
Visit www.telcomsystems.net.

The only IP PBX with Applications Inside

Increase productivity and reduce operating costs!
Wave IP 500, a converged telephony system, offers a portfolio of award winning applications “in-the-box” and can be deployed the way you want - supporting digital, analog and VoIP endpoints and trunking. Learn more, visit http://www.vertical.com/products-wave-ip.html.



Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing




Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit http://www.natd.com/public/ pages/nttn.asp.



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales representatives or sales managers.
Go to Sales$marts.



INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
Visit innua.org/eLearning/TR/2006 for information.



NATD At Your Service

DecisionOne - www.decisionone.com

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark - www.veramark.com

New VeraSMART Software Release Helps Increase Productivity and Data Management
The VeraSMART® Communications Management Suite version 7.0 adds many new features and enhanced technologies designed to reduce expenses, boost productivity and enhance decision making through centralized information management.  The release includes new Telecom Expense Management (TEM) features, additional integration with the Microsoft® environment, user-configurable dashboards, and enhanced support for diverse enterprise and carrier networks.
Key features include a user-configurable, multi-step invoice approval process with dollar thresholds; enhanced vendor invoice trend monitoring; new spend and utilization analysis reporting; advanced wireless usage and exception reporting; and closed-loop verification of accounts payable data.
Phone: 585.383.6806
Fax: 585.383.6800

[email protected]

Refurb Supplies

Refurb Supplies is Clearly Innovative!

We revealed our CLEAR Nortel M7310 housing in January at the NATD Conference. Lucky winners were drawn to receive our 3 functional novelty phones.

Would you like to build one for yourself? Call us for a FREE Housing Kit.

(Limit one per company. While supplies last.)

Contact: Lisa Elichaa
[email protected]
Toll Free: 866-789-5656
Fax: 207-514-7061



Economic Relief is on the Way!
Multi-Tech's voice over IP gateways enable businesses to cost-effectively migrate to a new technology while preserving their existing infrastructure investment. Now's the time to offer your customers a solution with a quick return on investment and continued savings. Up to $300 Instant Rebate* on select VoIP Gateways. 
* For Multi-Tech authorized resellers in US & Canada only

Contact: Nikki Aschnewitz
Phone:  1-888-288-5470 x5402
[email protected]



Looking to cut your repair or refurbishing costs?  Give us a call. 
Let us know what you need or search our new website - www.panaseas.com is a great resource to “see” all the high quality parts we manufacture.  Panaseas will save you money!

Contact:  Eddie Stempihar
Phone:  888-925-5735
[email protected]


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