July 27, 2009


Avaya announces agreements to purchase Nortel's Enterprise Solutions Business

Avaya has announced that it has signed agreements to purchase Nortel's enterprise solutions business for US$475 million. Avaya believes the agreements are a significant step in strengthening its leadership in business communications and positioning the company to effectively deliver industry leading enterprise communications solutions to customers around the globe.

“The addition of Nortel Enterprise Solutions will increase Avaya's global scale, expand our channel partner network, and strengthen our world-class portfolio of products and services,” said Kevin Kennedy, president and CEO, Avaya. “This is a strategic opportunity to acquire talent and complementary assets that position the combined company for growth and success. We are committed to protecting the communications investments of the customers of Avaya and Nortel, and to effectively executing the integration of Nortel Enterprise Solutions and Avaya.”

“As the largest reseller of Avaya and Nortel equipment to Canadian business, Bell believes Avaya's history of leadership in enterprise communications makes it an ideal candidate for this proposed transaction,” said Stéphane Boisvert, President of Bell Business Markets. "Bell was the first major service provider to standardize on both Avaya and Nortel IP telephony solutions, and we are confident Avaya will continue to provide partners and customers with innovative business communications technologies and responsive customer support going forward.”

The proposed acquisition includes the Nortel Enterprise Solutions voice, data and government systems businesses.

"Avaya's proposed acquisition of Nortel Enterprise Solutions is good news for our customers, who would benefit from the broadened range of compelling solutions,” said Hanif Lalani, CEO, BT Global Services. “BT and Avaya have been working closely, and successfully, over the last couple of years. Building on our success, BT has plans to expand this engagement with Avaya over the next year to offer a full unified communications portfolio. Today's news strengthens this expansion plan.”

The transaction is subject to a competitive bidding process and requires the approval of the United States Bankruptcy Court for the District of Delaware and the Ontario Superior Court of Justice. Avaya expects that hearings before those courts to approve bidding procedures will be held within the next couple of weeks, followed by an auction, with hearings for approval of the ultimate sale to be held thereafter.

In EMEA, Avaya has entered into an agreement with the Joint Administrators, on behalf of the EMEA entities for which they have been appointed and the transaction is subject to information and consultation with employee representatives and approval of the courts in France and Israel. The transaction is also subject to customary closing conditions, including receipt of necessary regulatory approvals.

Upcoming Meeting Notice


SEPTEMBER 15, 2009

Tia's Restaurant - Boston, MA

OCTOBER 14, 2009

Hotel Lumiere - St. Louis, MO

JANUARY 20 - 22, 2010
Royal Sonesta Hotel - New Orleans, LA

(Click here for more information.)

Meet the new members
Open Source PBX
Unified communications




Meet the new members

TriNET Systems
TriNET Systems provides global design, implementation and support services for communication and networking solutions from Avaya, Microsoft, Juniper, and Extreme Networks, as well as applications like IVR, Call Recording, Unified Communications and Videoconferencing. With Network Operation Centers staffed 24x7, TriNET Systems monitors customer networks and systems in over 20 countries. Headquartered in Canton, MA, TriNET Systems has offices and service centers in Hartford, Parsippany, New York, Tampa, Baltimore, Washington, DC and Pleasanton, CA, as well as over 30 Global Alliance Partners to implement and support solutions worldwide. TriNET Systems was incorporated in 1992 and is a privately held corporation.
Visit www.trinetsystems.com.

DTC Int'l Ltd
DTC-Telecom is made up of two companies: DTC Ltd (est.1991) and DTC International Ltd (est. 2005). DTC Ltd has demonstrated excellence as a supplier of Recovery, Recycling and Asset management. The success of DTC led to the creation of DTC International Ltd, a trade focused reseller of telecoms equipment. Both companies operate from a 23,000 sq foot warehouse and a large recycling facility located in Northamptonshire UK. By sourcing large volumes of telecommunication equipment, DTC-Telecom has the opportunity to supply the trade with high quality equipment at reasonable prices. We can supply most major manufacturer’s equipment including PBX, Mobile, Transmission and Central office.
Visit www.dtc-telecom.co.uk.
^Back To Top


Samsung BCS honors dealers
Samsung Business Communication Systems (BCS) honored 12 dealers from across the United States and Canada at its 1st Annual Samsung Dealer Advantage meeting with Craftsmanship Awards, recognizing their willingness to share insights and expertise with skilled leadership to deliver quality customer solutions and strengthen the Samsung BCS business relationship. Samsung Craftsmanship 2009 Award Recipients include: Jim Hanson, inTouch Communications; Stephan Magenta, Communications Unlimited; Matt Duray, Connect Telephone and Computer Group; David Pierce, Cross/Talk Communications; Lonnie Short, Custom Telephone Systems; Dave Callander, DC Telecommunications; Catherine Cornelius, Coral Business Communications; Steve Sava, PTNE Inc.; Randall Lowery, Phone Source USA; Mark Gilpin, Applied Technology Group; Pete Engle, Joy Communications; and Michael Glessner, Tele-Plus Corporation. Also honored with special recognition for their long-term contributions to Samsung product design and testing and their business fortitude to maintain a vision of service excellence were: Telamerica Business Communications; I.T.I. Inc.; Phone Source USA; Telephone Warehouse; Communication Experts Group; and Hampton Roads Communications. The meeting brought Samsung dealers and strategic partners from around the United States and Canada together to share best practices, discuss new technologies, and share new and affordable solutions to common problems facing small and medium-sized businesses.
Visit www.samsung.com/bcs.
^Back To Top


pbxnsip selects Top System as software distributor for Central Europe
To respond to growing interest overseas, VoIP, SIP and Microsoft product training, SIP-based IP PBX software player pbxnsip announced it has selected Top System as its software distributor for the Belgium, France, Luxembourg and Morocco telephony markets. Under the partnership, pbxnsip and Top System, a software house specialized in developing and distributing software applications, have implemented an integrated IP PBX modular system with Top System Avonca product, in the region. The new IP PBX product is part of a new distribution agreement with pbxnsip. The move comes in response to a growing demand for lawyers, solicitors and barristers to have a solid solution to help satisfy their internal network infrastructure and telephony requirements, pbxnsip said. For the last two years, Brussels-based Top System reported poor experience with other IP PBX products. So, the company approached the Avonca IP PBX issue with a new vertical application, pbxnsip.
Visit www.pbxnsip.com or www.topsystem.be.

UK PBX and IP-PBX market drops in volumes for Q1 2009

The financial meltdown which is particularly more severe in the western world is pinching enterprise communication vendors as the UK market for PBX and IP-PBX products witnessed a drastic fall in volumes. For the PBX market with less than 100 extensions, the drop was 40% while for more than 100 extensions the drop was 34% on a year-over-year comparison. The total market declined by 38% managing to record volumes of 496 thousand extensions. In the below 100 extensions market, the most drastic fall was witnessed in the 11-30 extensions space with a 44% drop. The findings, which are part of a research by MZA, say that the UK market is heading for its worst performance in the PBX and IP-PBX market since 1998.

Companywise, Cisco emerged as the market leader with a 17% market share closely followed by Avaya. Mitel Networks assumed the number 3 position with 15% market share. Additionally the UK market is gradually adopting IP-PBX with over 48% of total extensions deployed being IP as compared to 42% in Q1 2008. IP penetration is more dominant in the above 100 extensions market with IP extensions accounting for 70% of pie as compared to 30% witnessed in case of market for below 100 extensions. Cisco and Mitel Networks rule this space in the UK.
Visit www.mzaconsultants.com. ^Back To Top


Mitel extends virtualization strategy with VMware
Mitel announced a new relationship with VMware to strategically collaborate on solutions that improve efficiencies of real time voice applications and computing resources for organizations of all sizes. This is the next step in Mitel's virtualization strategy by enabling customers to leverage industry standard servers to maximize space, optimize IT resources, reduce power and deliver business continuity. As a result organizations will have the ability to run the Mitel Communications Director software and Mitel real-time voice applications in a virtualized data center environment. Based on the VMware vSphere 4 platform, the joint Mitel and VMware solutions help enable organizations of all sizes to build internal clouds that transform IT into a dynamic, flexible service that delivers efficiency, control and choice within their infrastructures while dramatically lowering capital and operating costs. Upcoming product releases from Mitel will provide the foundation for a market-leading solution for real-time applications to the channel and customers.
Visit www.mitel.com.
^Back To Top

Open Source PBX

Eastern Management Group study finds Open Source PBX market growth fueled by repeat sales
A new study by The Eastern Management Group, a veteran telecommunications industry market research firm, has found that repeat customers represent the majority of Open Source PBX sales, with undeniably negative consequences for manufacturers of conventional phone systems. The Eastern Management Group report, “Open Source PBX: Market Size, Forecast and Analysis,” states that 55 percent of new Open Source PBX sales are made to returning customers and they acquire larger systems the second time around as Open Source PBXs burrow into companies. The Eastern Management Group’s ongoing examination of 7,000 businesses finds that while first time Open Source PBX customers may test-out open source with a small telephone system installation, returning customers move beyond experimentation and turn-up larger PBXs. According to the report, first time Open Source PBX customers install 63 percent of all systems with under 10 phones, while returning customers put in 92 percent of all systems with 500 to 1,000 phones. Overall, companies with two or more Open Source PBXs install systems averaging 62 telephones, twice that of all businesses.
Visit www.easternmanagement.com.
^Back To Top


Long-time [Nortel] Alteon reseller Ronco signs with Radware
Radware announced it has signed Ronco Communications & Electronics, Inc. (Ronco), an integrator of innovative communications solutions and services with a strong focus on IP communications and unified technologies, as a Radware reseller partner, further expanding Radware's foothold in the global application delivery market. By joining Radware's channel network, Ronco will receive extensive knowledge and training for all Radware application delivery and application security product lines including the newly acquired-Alteon product line from Nortel. Under the terms of the agreement, Ronco Communications & Electronics, Inc. will work closely with Radware to sell these solutions as a key component to establishing the next-generation data center solution for the federal, healthcare and education spaces. As a new partner, Ronco will be able to better serve its customers, increasing the value it delivers by offering one of the most technologically-advanced application delivery products available.
Visit www.radware.com.^Back To Top

Unified communications

Toshiba launches Unified Communications Suite
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba) announced the availability of its Unified Communications Suite, which bundles Toshiba’s unified communications applications in a single software package. All applications in the Unified Communications Suite run on one UC server, Toshiba’s Media Application Server. Now available from Authorized Toshiba Dealers nationwide, Toshiba’s Unified Communications Suite makes it easy and affordable for enterprises to adopt unified communications. The suite includes several unified communications applications including: presence and instant messaging; outbound dialing from any application; desktop call control from your PC; CRM integration and screen-pops; one number access (“find me, follow me” sequential ringing); off-premise call forwarding; personal call handling; fixed mobile convergence; video conferencing and collaboration; and unified messaging.
Visit www.telecom.toshiba.com.
^Back To Top



Shipments of 802.11n will surge ahead of 802.11g in the Wi-Fi Chipset market
With growth rates well over 100% in 2010, shipments of Wi-Fi Chipsets based on the draft n/802.11n will surge ahead of those based on 802.11g, reports In-Stat. 802.11n is ahead in nearly every equipment category, but unit volume is being driven by shipment growth in mobile handsets and notebook PCs. “802.11n chipset revenue will surpass that of 802.11g this year as a result of higher Average Selling Prices (ASPs),” says Victoria Fodale, In-Stat analyst. “ASPs for draft n/802.11n chipsets are complex, as there are more options that can impact prices. These options include support for the 5GHz spectrum and the number of data streams, which can range from 1 to 4.” In-Stat research finds that total Wi-Fi chipset revenue will pass $4 billion by 2012.
Visit www.in-stat.com.
^Back To Top

NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News

CRM Evolution 09

CRM Evolution
Use code TEL09 to SAVE up to $600 off your conference pass and receive a FREE BlackBerry!  

SpeechTek 09

Use code TEL09 to receive a FREE Expo Pass or SAVE up to $459!

The only IP PBX with Applications Inside

Increase productivity and reduce operating costs!
Wave IP 500, a converged telephony system, offers a portfolio of award winning applications “in-the-box” and can be deployed the way you want - supporting digital, analog and VoIP endpoints and trunking. Learn more, visit http://www.vertical.com/products-wave-ip.html.



Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing




Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit http://www.natd.com/public/ pages/nttn.asp.



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales representatives or sales managers.
Go to Sales$marts.



INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
Visit innua.org/eLearning/TR/2006 for information.



NATD At Your Service

DecisionOne - www.decisionone.com

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark - www.veramark.com

New VeraSMART Software Release Helps Increase Productivity and Data Management
The VeraSMART® Communications Management Suite version 7.0 adds many new features and enhanced technologies designed to reduce expenses, boost productivity and enhance decision making through centralized information management.  The release includes new Telecom Expense Management (TEM) features, additional integration with the Microsoft® environment, user-configurable dashboards, and enhanced support for diverse enterprise and carrier networks.
Key features include a user-configurable, multi-step invoice approval process with dollar thresholds; enhanced vendor invoice trend monitoring; new spend and utilization analysis reporting; advanced wireless usage and exception reporting; and closed-loop verification of accounts payable data.
Phone: 585.383.6806
Fax: 585.383.6800

[email protected]

Refurb Supplies

Refurb Supplies is Clearly Innovative!

We revealed our CLEAR Nortel M7310 housing in January at the NATD Conference. Lucky winners were drawn to receive our 3 functional novelty phones.

Would you like to build one for yourself? Call us for a FREE Housing Kit.

(Limit one per company. While supplies last.)

Contact: Lisa Elichaa
[email protected]
Toll Free: 866-789-5656
Fax: 207-514-7061



Economic Relief is on the Way!
Multi-Tech's voice over IP gateways enable businesses to cost-effectively migrate to a new technology while preserving their existing infrastructure investment. Now's the time to offer your customers a solution with a quick return on investment and continued savings. Up to $300 Instant Rebate* on select VoIP Gateways. 
* For Multi-Tech authorized resellers in US & Canada only

Contact: Nikki Aschnewitz
Phone:  1-888-288-5470 x5402
[email protected]



Looking to cut your repair or refurbishing costs?  Give us a call. 
Let us know what you need or search our new website - www.panaseas.com is a great resource to “see” all the high quality parts we manufacture.  Panaseas will save you money!

Contact:  Eddie Stempihar
Phone:  888-925-5735
[email protected]


Find A Dealer
Find A Vendor
Send Us News
Contact the NATD
Technology Training & Info