August 10, 2009

Upcoming Meeting Notice


SEPTEMBER 15, 2009

Tia's Restaurant - Boston, MA

OCTOBER 14, 2009

Hotel Lumiere - St. Louis, MO

JANUARY 20 - 22, 2010
Royal Sonesta Hotel - New Orleans, LA

(Click here for more information.)

NATD in the news
Meet the new members
Case study
Finance and leasing



Gores/Siemens venture eyes bid for Nortel unit
A joint venture of private equity firm Gores Group and Germany's Siemens AG said it is pushing to submit a bid to acquire the enterprise solutions business of bankrupt Canadian telecom equipment maker Nortel Networks. The venture, called Enterprise Networks Holdings (ENH), said it is expending considerable resources, time and expense in the expectation of making a competing bid for the assets. Avaya Inc, with an offer of $475 million, is currently the stalking horse bidder for the Nortel business. ENH has filed a limited objection to the proposed bidding procedures for the Nortel unit in the U.S. Bankruptcy Court for the District of Delaware. It said the procedures have several provisions that not only give Avaya an unfair advantage, but also reduce the likelihood that Nortel's stakeholders will receive maximum value for the assets. ENH has asked the court to require that Nortel provide each qualified bidder all information about the assets being sold. It has also asked Nortel to provide to qualified bidders all documents related to Avaya's bid for the assets, along with any documents relating to competing proposals for the assets. Deloitte, which is acting as an adviser to Nortel through the bankruptcy process, has indicated that bidding procedures relating to the sale of the enterprise solutions business are likely to be finalized in court, on or around Aug. 4. U.S. and Canadian courts approved the $1.13 billion sale of Nortel Networks' wireless assets to Swedish telecoms equipment maker Ericsson.
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NATD in the news

Multi-Tech Systems achieves interoperability certification with Broadvox SIP Trunking
Broadvox announced interoperability certification with the Multi-Tech Systems IP communications gateway. Multi-Tech Systems completed extensive testing of the MultiVOIP FX SIP Gateway with Broadvox SIP Trunking services, enabling delivery of a high quality IP communications system to businesses ranging in size from small to medium to enterprise.  When Broadvox GO! SIP Trunking is used in conjunction with the MultiVOIP FX SIP Gateway system, truly affordable VoIP communications is enabled. The MultiVOIP FX SIP Gateway is an ideal solution for companies who want to migrate to IP communications and extend the features and functionality it delivers within their corporate offices as well as to remote locations over a WAN. With Broadvox SIP Trunking and the MultiVOIP FX SIP Gateway it is possible to connect a company’s legacy PBX, fax or analog phones and seamlessly migrate to IP communications easily and economically.
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Meet the new members

Communications Test Design, Inc. (CTDI)
Communications Test Design, Inc. (CTDI), a privately owned and operated corporation founded in 1975, provides world-class service solutions and products to the global telecom industry. CTDI's total service offerings include Wireline and Wireless Repair & Logistics, Network Deployment Services, Supply Services and industry-leading DSL, Broadband and Access products. CTDI's services are supported by customized IT solutions and web-based supply chain systems. 

Americom Technology, Inc.
Americom Technology, Inc. creates products that help interconnect dealers differentiate themselves from their competitors and close more business.  Our flagship product, VXTracker, is a Live Voice Management and reporting suite which includes call accounting, trunk-traffic monitoring, VoIP QoS monitoring and cell phone usage tracking. Our dealer program is “Hassle-Free;” Americom does all the work – the demonstrations, proposals, installations, training and technical support.  All the dealer needs to do is introduce Americom to an interested prospect.  What could be easier!
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Case study

TIGO Bolivia enhances VoIP interconnects with Acme Packet
Acme Packet announced that TIGO Bolivia, a unit of multi-national mobile operator Millicom International Cellular S.A., is deploying Acme Packet Net-Net session border controllers (SBCs) to support its VoIP interconnects for international long distance. Acme Packet SBCs provide the security and advanced call routing required to scale and optimize its VoIP peering relationships. The Acme Packet solution allows TIGO to offer enhanced quality of service (QoS) for its international long distance calls by eliminating congestion at its interconnect borders.

Acme Packet’s Net-Net SBCs are deployed in Santa Cruz, Bolivia, for VoIP interconnects to other service providers for international long distance termination. Previously, TIGO was experiencing surges in traffic due to network congestion from interconnect partners which reduced the completion of subscribers’ international calls. TIGO’s media gateways could not deliver the security and control requirements for its VoIP interconnect borders. The call admission control capabilities of Acme Packet’s Net-Net SBCs police inbound and outbound traffic based on the number of concurrent sessions that can be supported and bandwidth available, assuring call quality. Acme Packet’s flexible routing capabilities, including least-cost routing and routing based on quality measurements, optimize TIGO’s services while reducing costs. The Net-Net SBCs support QoS monitoring and call detail record generation on a per-call and per-interconnect partner basis, providing TIGO with information for traffic planning as well as settlement.
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Finance and leasing

Avaya launches new “Zero to Sixty” financing program
Avaya announced a new financing program to help companies jumpstart their unified communications strategies. The “Zero to Sixty” financing program marks the general availability of Avaya Aura, the next-generation of enterprise communications, and includes core communications solutions for small, medium and large enterprises. The “Zero to Sixty” program offers zero percent financing, for both a 36 month finance lease and for a 60 month fair market value true lease, to businesses based in North America. The zero percent financing offer is valid for purchases of unified communication solutions including Avaya Aura Enterprise, Standard and Branch Editions, Avaya Modular Messaging and Avaya Meeting Exchange for medium to large enterprises, and for Avaya IP Office 412 and 500 with VoiceMailPro and Partner systems for businesses up to 100 employees.
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TalkSwitch IP PBX phone systems power over 40 MaidPro franchise locations
TalkSwitch announced that MaidPro, one of America’s most successful home cleaning franchise organizations, has TalkSwitch phone systems up and running in over 40 locations throughout the United States, with more to come. MaidPro chose TalkSwitch IP PBX systems because they’re designed exclusively for small and multi-location businesses, delivering enterprise features that fit the small business balance sheet. Additionally, the system is flexible, scalable and easy to install and manage. TalkSwitch provides franchise locations with cost savings, a consistent and professional image and the ability to connect anywhere at any time.

The 480vs and 484vs are the most popular TalkSwitch systems among MaidPro franchise owners, who tend to use three lines for calling and one for fax with the 484vs also providing VoIP capability. Their analog handset of choice is the TS-600 model, a premium business speakerphone featuring a large backlit display and numerous one-touch feature keys. For IP phones it’s the TS-9133i. All TalkSwitch phone systems come fully loaded with key features like voicemail, voicemail to e-mail, auto attendants, call display, remote extensions, complete call control and call management.
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Hotel casinos use NEC’s hospitality solutions
NEC Unified Solutions, Inc. (NEC) announced that both the Eldorado Hotel Casino and Silver Legacy Resort Casino in Reno, NV, are delivering a complete customer service experience to guests and a more efficient workplace for employees using NEC’s communications technology. At each property, NEC’s UNIVERGE SV8500 IP Communications Servers and UA5200 Attendant Consoles interface with the hotel’s property management system, delivering communications services to staff and guest rooms and, most importantly, contributing to a seamless experience for hotel guests. With the UA5200 Attendant Console, the hotel operators can now more easily track and bill for calls from guest rooms; note incoming external call origination; the number of calls that become reservations, and ultimately revenue for the hotels. Hotel operators can easily prioritize calls and see where calls are being routed from their PC desktops. In guest rooms, customers can access the variety of hospitality focused features of the UNIVERGE SV8500 from their room phones to make reservations, request additional room supplies as well as set up reoccurring wake-up calls direct from their room phones without needing to speak with a front-desk representative.

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INNUA President’s message regarding Nortel announcement
Monday   July 20, 2009
By now you have likely heard that Nortel has entered into an agreement to sell its enterprise solutions business to Avaya. The agreement establishes Avaya as the “stalking horse” for an auction process over the next 60 days. You are likely to hear varying viewpoints in reaction to this news from media outlets around the globe. As an organization committed to representing the Nortel customer, we see this as a positive step.

While much can change in what is likely to be an active bid process, this news sends an important signal - Nortel solutions will continue. The rumors of Nortel liquidation simply are not true. It is important for you to know that the INNUA Board of Directors met this morning on a conference call with Joel Hackney, President of Nortel Enterprise Solutions, and key members of his team, who reiterated Nortel's commitment to seamless service throughout and following this bidding process. Please click here <> to view a letter from Joel Hackney to the INNUA membership. INNUA will continue to get our updates directly from Nortel's leadership, eliminating the risk of speculation and rumors. As we receive those updates we will pass them on directly to our members.  
View entire message.
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Emerson and Sun announce Global Sales Alliance
Emerson Network Power and Sun Microsystems, Inc. announced a global sales alliance that will help provide businesses and organizations with roadmaps and technologies to increase the productivity and energy efficiency of their datacenters. Globally, datacenter energy consumption is driven by businesses’ demand for greater computing capacity and increased IT centralization. When combined with increasing global electricity prices, the financial implications are significant. To address the need for energy-efficiency improvements, Sun’s datacenter efficiency consultants will work directly with Emerson’s local Liebert power, cooling and services specialists throughout the world to assess, develop and maintain solutions to a variety of customer datacenter problems. The companies will deliver not only the plans but also the products and services for improved datacenter productivity and efficiency.
Visit or
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NATD Meeting Information
NATD WORLD Back Issues
Latest Telecom News

CRM Evolution 09

CRM Evolution
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SpeechTek 09

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Increase productivity and reduce operating costs!
Wave IP 500, a converged telephony system, offers a portfolio of award winning applications “in-the-box” and can be deployed the way you want - supporting digital, analog and VoIP endpoints and trunking. Learn more, visit



Direct Access Systems Inc- DAS- is a Polycom Platinum Partner providing our resellers the highest level of Polycom product knowledge, support and Service.
GBH Communications
The Right Equation for Conferencing




Trade better, trade with NTTN.
Only NTTN offers safe, secure and closed-end trading with dealers only - no end users! Only the NATD Guarantee backs the NTTN. Traders must adhere to the highest standards of ethical conduct or lose their trading privileges. Learn more, visit pages/nttn.asp.



Looking to make your sales representatives more effective and profitable? The JS Group’s Sales$marts Drive Time Audio CD covers a 12-step selling process that has helped sales reps obtain their maximum potential. Twelve 20-minute sessions is all it takes to have the keys to selling success. Ideal for sales representatives or sales managers.
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INNUA IP Telephony e-Learning Package
Sign up today for the INNUA IP Telephony e-Learning Package! Enhance your professional development with a specialized IPT course package that meets your career needs and guides you on the path to becoming a Nortel Certified Technology Specialist.
Visit for information.



NATD At Your Service

DecisionOne -

DecisionOne announces NATD partner program
Grow your revenue by expanding your technical support service offering with DecisionOne as the single point of contact for all your customers' technology challenges.
For more information, email [email protected] or call 1-800-767-2876, ext. 6641 today.


Veramark -

New VeraSMART Software Release Helps Increase Productivity and Data Management
The VeraSMART® Communications Management Suite version 7.0 adds many new features and enhanced technologies designed to reduce expenses, boost productivity and enhance decision making through centralized information management.  The release includes new Telecom Expense Management (TEM) features, additional integration with the Microsoft® environment, user-configurable dashboards, and enhanced support for diverse enterprise and carrier networks.
Key features include a user-configurable, multi-step invoice approval process with dollar thresholds; enhanced vendor invoice trend monitoring; new spend and utilization analysis reporting; advanced wireless usage and exception reporting; and closed-loop verification of accounts payable data.
Phone: 585.383.6806
Fax: 585.383.6800

[email protected]

Refurb Supplies

Everyone is talking about how tough today’s economy is. Refurb Supplies wants to help you stretch your dollar as far as you can. We have lowered our prices on our most popular items like handsets, Nortel compatible lcd lenses, lit paks and mylars. As an additional boost to your "economic recovery," we are offering our handset and line cords to you at our cost! This is not a typo…at our cost! Don’t let our name fool you, we are not just a supplier but a partner who can help you find solutions to your telecom repair and refurbishment problems. Contact us to find out how we can help you increase your profit margin!

Call us at 1-866-789-5656 or visit



Economic Relief is on the Way!
Multi-Tech's voice over IP gateways enable businesses to cost-effectively migrate to a new technology while preserving their existing infrastructure investment. Now's the time to offer your customers a solution with a quick return on investment and continued savings. Up to $300 Instant Rebate* on select VoIP Gateways. 
* For Multi-Tech authorized resellers in US & Canada only

Contact: Nikki Aschnewitz
Phone:  1-888-288-5470 x5402
[email protected]



Looking to cut your repair or refurbishing costs?  Give us a call. 
Let us know what you need or search our new website - is a great resource to “see” all the high quality parts we manufacture.  Panaseas will save you money!

Contact:  Eddie Stempihar
Phone:  888-925-5735
[email protected]


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