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Avaya
Dealer news
Market
Mitel
Mobile
Siemens
SIP
UC
VoIP

Avaya

Calabrio targets Avaya contact center market with Calabrio One workforce optimization suite
Calabrio, Inc. announced it will make its new Calabrio One workforce optimization suite available to Avaya customers this year. Calabrio, a gold member of the Avaya DevConnect program, is developing integration that will provide call recording for Avaya IP telephony networks and contact centers through Avaya Communications Server. This move will allow Avaya customers to take advantage of new applications in the Calabrio One suite including Calabrio Call Recording, Calabrio Quality Management, Calabrio Speech Analytics and associated performance management dashboards and reports. Calabrio plans to leverage existing channel partners that provide solutions for both Cisco and Avaya contact centers, allowing partners to offer a consistent product suite for customers with Cisco or Avaya environments, as well as customers with hybrid Cisco and Avaya environments. Calabrio Workforce Management is available now for Avaya contact centers and deployed at customer locations.
Visit www.calabrio.com or www.avaya.com/devconnect.
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Dealer news

VIcom joins Samsung Business Communication Systems (BCS) dealer network
VIcom announced that it has joined the Samsung BCS dealer network. The agreement will allow VIcom to offer Hampton Roads area small-to-midsized businesses (SMBs) affordable, enterprise-level telephony solutions that can help them become more productive and competitive.  The initiative will combine the Samsung OfficeServ 7000 Series of telephony systems with VIcom’s complete range of services, providing area SMBs a winning combination of technology and service. Services will include design assistance, configuration and installation, on-site moves, additions/changes, and annual support contracts. Samsung OfficeServ 7000 Series converged communications platforms affordably combine data and voice connectivity for digital, analog, and IP phone sets.
Visit www.vicom-corp.com or www.samsungbcs.com.
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Market

Acme Packet is SBC market leader for fourth year in a row
Acme Packet announced that leading research firms Infonetics Research, Dell’Oro Group and Current Analysis reported that Acme Packet continued to lead the session border controller (SBC) market in 2009. With a consensus market share greater than 50%, Acme Packet remains the undisputed leader in the SBC market it invented. In its March 2010 report, Service Provider VoIP Equipment and Subscribers – Quarterly Worldwide and Regional Market Share and Forecasts 4Q2009, Infonetics reported that Acme Packet captured 52% of the SBC market based on product revenues for fiscal year 2009, almost four times that of any competitor. In addition, Dell’Oro Group reported in its Carrier IP Telephony report for 2009 that Acme Packet held a commanding 55% of the SBC market in the same time period. Current Analysis’ March 2010 Company Assessment gave Acme Packet a five-star rating for the 5th year in a row, naming the company as “the runaway SBC market leader” while noting that, “with new products to address scalability and opportunities in enterprise and mobile environments, Acme Packet looks to continue its dominance in the SBC market in the coming year.”
Visit www.acmepacket.com.
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Mitel

Mitel joins BlackBerry Alliance Program
Mitel announced that it has joined the BlackBerry Alliance Program as an Elite Member and announced plans to add BlackBerry Mobile Voice System 5 (BlackBerry MVS 5) to its feature-rich unified communications solutions. The combined solution will enable fixed and mobile voice communications, and help to increase corporate efficiencies and promote employee responsiveness and productivity while reaping mobility benefits. Mitel previewed Mitel Mobility for BlackBerry MVS 5 with voice over Wi-Fi calling to attendees at WES 2010, highlighting its plans to extend access to Mitel's business communications applications on BlackBerry smartphones. The planned solution will combine the advanced telephony features of Mitel Communications Director (MCD) with the mobility features of BlackBerry MVS 5 across corporate networks. Additionally, Mitel's Dynamic Extension solution allows for the seamless call hand off between devices meaning employees can answer a customer call at their desk, continue it on their BlackBerry smartphone, and complete the call on a home phone line.
Visit www.mitel.com.




Mitel IPO nets $147M, falls short of projections
Mitel Networks Corp. made $147.4 million from its recent initial public offering.  Mitel priced its IPO lower than analysts and investors had expected, at $14 rather than $18-$20. The $147.4 million, then, falls short of the hoped-for $180 million. Mitel plans to use the IPO proceeds to pay down debt. The company’s regulatory filings show loans and credit facilities totaling about $440 million at the beginning of this year. Mitel, headquartered in Canada, first tried to go public in 2006 but ended those efforts as the global economy soured. This time, Mitel hit Wall Street with the help of BofA Merrill Lynch, J.P. Morgan and UBS Investment Bank, as well as Piper Jaffray, Genuity Capital Markets and JMP Securities. Mitel was founded in 1973 by Terence Matthews. He lost control of his company years later but bought back that ownership in 2001. Since then Mitel has cut jobs, had a patent dispute with ShoreTel, bought rival Inter-Tel in 2007, and cranked out new products including mobile voice and data service. The company lost $193 million during its fiscal year 2009 but returned to profitability in the three months ended January with $33.2 million in income.
Visit www.mitel.com.^Back To Top

Mobile

Cell phone industry declares end of recession
The cell phone industry is proclaiming the end of the recession for the segment following an outstanding final quarter of 2009 and a projected substantial growth for smart phones in 2010, according to iSuppli Corp. A resilient performer in an otherwise moribund world economy during the past year, cell phones ended 2009 with shipments of 1.15 billion units. While that number is down from the overall 2008 figure of 1.2 billion handsets, shipments in the fourth quarter of 2009 represented the culmination of an increasing growth pattern throughout all of last year. Compared to third-quarter shipments of 290 million, about 335 million mobile handsets shipped in the fourth quarter, up 15.5 percent. Among the various handset categories, smart phones—defined as handsets with a high-level operating system—are projected to expand 35.5 percent in 2010. Smart phone growth will be driven by a number of promising developments, including the introduction of entry-level smart phones, enthusiasm from vendors across the mobile phone and PC industries, the prevalence of 3G network deployments and the promotion of data-centric services in mature markets.
Visit www.isuppli.com.
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Siemens

Oral Roberts University selects Enterasys for campus network upgrade
Enterasys, the network infrastructure and security division of Siemens Enterprise Communications GmbH & Co KG, announced that Oral Roberts University of Oklahoma has deployed Enterasys solutions to achieve a more automated IT infrastructure providing high-availability connectivity for more than 3,000 students and 700 staff across its main campus. Through Enterasys solutions and support, the University's small IT staff now leverages an easily managed campus network that will support future initiatives such as VoIP and streaming video. Enterasys Modular and Stackable switches now serve at the network's core and distribution layers, delivering high-speed, reliable network access to all campus network users including students, faculty, contractors and guests. The deployment's next phase included the installation of Enterasys Network Management Suite (NMS) and Security Information and Event Manager (SIEM) for granular visibility and control that reaches beyond ports and VLANs down to individual users, applications and protocols.
Visit www.enterasys.com or www.siemens-enterprise.com.
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SIP

Whaleback arms service providers with a managed business voice service optimized for SIP trunks
Whaleback Systems announced the introduction of CrystalBlue Lite, a new managed voice service for businesses that will be offered by carriers and service providers selling SIP trunking services. CrystalBlue Lite features a unique new architecture for the delivery of managed VoIP services through the carrier channel, enabling small- and medium-sized businesses to employ high quality, enterprise-class business telephony services with no capital expenditure costs and dramatically reduced monthly operating expenses. Along with the launch of CrystalBlue Lite, Whaleback Systems also unveiled a new carrier partner program – a strategic go-to-market program designed for multiple system operators (MSOs), competitive local exchange carriers (CLECs), interexchange carriers (IXCs) and Internet service providers (ITSPs) interested in introducing the managed service to the SMB sector. The cornerstone of CrystalBlue Lite is a new carrier-class, fault tolerant IP PBX appliance that resides at the end customer site. The low-cost, remotely managed appliance is deployed by Whaleback Systems and integrates with SIP trunking services and broadband access circuits offered by carriers and MSOs. The new IP PBX appliance does not require a truck-roll to get up and running and can be deployed and managed remotely in a true plug-and-play fashion.
Visit www.whalebacksystems.com. ^Back To Top

UC

Sipera Systems achieves key milestone, protects up to one million unified communications devices worldwide
Sipera Systems announced it has reached a key company growth milestone as its market-leading security and compliance products now protect up to one million UC devices for its customers worldwide. Sipera’s solutions provide comprehensive privacy, security and control across the range of enterprise UC applications including VoIP, video, messaging, collaboration and others.  The company’s Borderless UC architecture enables enterprise managers to safely extend UC over any network to any device including office phones, home office phones, remote call center agents, video devices, soft-phones, collaboration tools and even smartphones. In addition to this important growth milestone, Sipera recently achieved 300 percent year-on-year growth in demand as of the first quarter of 2010, marking 2,400 percent growth in demand over 24 months.  Sipera Systems has completed interoperability with more than 100 makes and models of UC servers and PBXs, IP phones, clients, smartphones and other UC devices.
Visit www.sipera.com. ^Back To Top

VoIP

CounterPath releases network-based mobile enterprise convergence mashup application
CounterPath Corporation announced the launch of NomadicPBX, the world’s first turnkey platform for enabling converged mobile and broadband Session Initiation Protocol (SIP) voice, messaging and presence services. Available immediately, NomadicPBX gives wireless carriers and mobile virtual network operators (MVNOs) a cost-effective way to launch enterprise fixed-mobile convergence (FMC) services. The NomadicPBX application is a presence-based, fixed and mobile voice, and instant messaging/short message service (IM/SMS) technology mashup with a select set of enterprise-ready features. Based on CounterPath’s Network Convergence Gateway (NCG) platform and leveraging the company’s patented technology, NomadicPBX enables wireless operators and other service providers to extend their feature sets into small and medium enterprises (SMEs), which currently account for one-third of all hosted VoIP deployments, according to a recent Infonetics Research survey.
Visit www.counterpath.com/nomadicpbx. ^Back To Top