Upcoming Meeting Notice


SAVE THE DATE:

2010 EUROPEAN CONFERENCE
JUNE 16-18, 2010
Hotel Concorde Montparnasse – Paris, France

(Click here for more information.)

NATD European Conference
Avaya
Call center
Channel news
e911
Market
Mobile
Telemedicine
Toshiba

NATD European Conference

16 - 18 June 2010 in Paris, France

INVITATION TO ALL TELECOM DEALERS...
CHOOSE ONE OR TWO DAYS AND SAVE!!!
If you deal in CISCO, Avaya, Nortel, Alcatel or Siemens products, then we have a special offer for you with regard to the Telecom Dealers Meeting in Paris on June 17 - 18. 

Choose one or two days and save!
Attend for one day only - cost $400 US.                        
Attend for two days - cost $695 US.

Thursday, June 17, 2010
10:30 AM - Registration
11:00 - 4:00 PM - Wine Tour and Lunch- Spend the day in Paris with the other delegates and savor the wines, cheese and dining of Paris.

Friday, June 18, 2010
10:00 AM - Registration
10:30 AM - Memory Skills-  A highly interactive session by Guinness Book of Records and Oprah guest David Thomas.
12:30 PM - Lunch with all Delegates
1:30 PM - David Thomas Part II
2:30 PM - 4:00 PM - Discussion about the Alcatel, Siemens, Nortel, Avaya and CISCO markets
8:30 PM - Dinner at the Eiffel Tower

Visit http://www.natd.com/public/pages/meeting.asp.
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Avaya

Avaya wins US Air Force technical support contract
Avaya Government Solutions, a wholly owned subsidiary of Avaya, has won a re-compete contract from the US Air Force to provide information assurance, network assessment and network engineering support for the Scope Enterprise Design Guidance and Evaluation Project or Scope EDGE. The new contract, covering a one-year term with provisions for four one-year extension options, is valued at approximately $64 million. The Scope EDGE contract was awarded as a part of the GSA Alliant contract for which Avaya Government Solutions has been a prime contractor. Avaya will provide network performance tuning, network compliance assessment, data gathering and other IT services for Air Force network systems. It will also be responsible for providing network compliance and optimization services, as well as response maintenance to Air Force network control centers, operations and security centers, and command communications coordination centers throughout the continental US and abroad.
Visit www.avayagov.com.
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Call center

Amcom Software’s MediaSTAR receives Department of Defense accreditation
Amcom Software Inc. announced that its MediaSTAR contact center recording and quality management system has received Joint Interoperability Test Command (JITC) certification and is now listed under the Department of Defense’s Unified Capabilities Approved Products List. This encompasses Information Assurance (IA) Accreditation from the Defense IA/Security Accreditation Working Group (DSAWG) and Interoperability Certification (IOC) from the Joint Staff (JS). This accreditation means MediaSTAR provides the highest levels of security and interoperability as required by the U.S. Government and the U.S. Military. MediaSTAR enables military bases to record all calls going in and out of their contact center to improve service for internal and external callers. This is possible through quality management tools such as real-time audio monitoring and line status. MediaSTAR is invaluable for training operators on particular skills as well as having a repository to store all call recordings where they can be reviewed and used for security, legal and compliance requirements.
Visit www.amcomsoftware.com.
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Channel news

NACR earns partner honors at Catalyst Telecom Conference
Seven-time Avaya BusinessPartner of the Year and communication solution expert NACR (North American Communications Resource, Inc.) has again received recognition in the industry, winning two major sales awards at the Catalyst Telecom North America Partner Conference held May 11-13, 2010, in Myrtle Beach, SC. A past winner at the Catalyst conference, NACR this year was honored by Catalyst as the 2010 Avaya Enterprise Business Partner of the Year and the 2010 Plantronics Business Partner of the Year. As the largest Avaya channel partner, NACR is a leading nationwide provider of end-to-end communications solutions including VoIP, convergence, mobility, collaboration, unified messaging and contact centers. NACR also has extensive Nortel certifications and is authorized to sell Nortel Enterprise Solutions (NES) in addition to the full line of Avaya products and services.
Visit www.nacr.com.
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e911

eTelemetry solution now rated “Avaya Compliant”
eTelemetry, Inc. announced that its LENS and Locate911 solutions are compliant with a key telephony communication solution from Avaya.  LENS (Locate911 Emergency Notification System) and Locate911-N enable organizations to identify the exact station that initiated an emergency call and where to find them so that internal personnel can provide first response and direct emergency services. The LENS On-Site Notifications deliver location information via a Windows-based desktop alert agent and via email to multiple recipients. Industry-first map links within alerts provide added insurance that responders will know where to go in an emergency. LENS limits organizational liability and helps meet E911 regulations by providing alerts including life-saving location information for emergency responders immediately whenever a 911 call is made. Locate911-N automates VoIP phone tracking, ensuring data accuracy for improved emergency response and E911 compliance. The applications now are compliance-tested by Avaya for compatibility with Communication Server 1000 (CS 1000) Release 6.0.
Visit www.etelemetry.com or www.avaya.com/devconnect.
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Market

SMBs more aggressive in technology adoption, CompTIA study finds
Small and medium-sized businesses (SMBs) across the United States are increasingly relying on new IT solutions to strengthen their operational, marketing and customer engagement activities, according to a new study released today by CompTIA. CompTIA's Second Annual SMB Technology Adoption Trends study shows a significant majority of U.S. SMBs (80 percent) are looking for technology solutions that "deliver immediate payback in terms of minimum disruption of business continuity and seamless integration with existing solutions." Additionally, 71 percent of SMBs - businesses with 10 to 499 employees - say they are willing to pay a premium for new solutions with a proven return on investment. IT solutions SMBs are considering include virtualization, unified communications, managed services, open source applications and mobility upgrades. Top IT priorities for U.S. SMBs include keeping up with storage demands; managing ever-increasing numbers of devices and networks to accommodate mobile and telecommuting workers; and providing richer customer experience through the web.
Visit www.comptia.org.
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Mobile

Is VoIP the future of mobile?
It appears that VoIP calls may soon be replacing cellular calls as the mobile calling platform of choice among both business users and consumers. Toktumi recently conducted a survey of their Line2 iPhone users asking them if they would be interested in using Line2 as their primary dialer instead of the built-in iPhone cell dialer. Over 82% (998 out of 1210) respondents said they would be interested in switching to Line2 VoIP as their primary mode of calling. Also of note is that 14% of Line2 users are using the iPod Touch and iPad as alternatives to traditional cell phones for making mobile calls. The United States has more Wi-Fi hotspots than any other country in the world.  This makes Wi-Fi calling using Line2 on these devices a viable alternative to a traditional cell phone.  The number one reason users gave for trying Line2 was to make calls over Wi-Fi VoIP due to poor cell reception. Line2 solves this problem without requiring customers to juggle between different applications and unfamiliar calling methods.  Dialing a number is the same whether the call is placed over Wi-Fi or Cellular.
Visit www.line2.com.
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Telemedicine

Polycom telemedicine solutions chosen to care for military service members and veterans
Polycom, Inc. has made an in-kind telemedicine solution donation to the National Intrepid Center of Excellence (NICoE). The equipment, valued at approximately $500,000, will give military medical professionals a powerful new tool for promoting the resilience, recovery and reintegration of warriors suffering from psychological health issues and traumatic brain injuries. The 72,000-square-foot NICoE facility, which opens this year, will be dedicated to research, assessment and treatment of military service members and veterans. 

The center will consist of a Data Immersive Visualization Environment (DIVE), an auditorium, a classroom and three intake and evaluation suites. Polycom’s video conferencing infrastructure will be at the heart of the NICoE network. The Polycom HDX 9000 Series will be integrated in the DIVE and auditorium. The DIVE system will be used to enable medical professionals to conduct telehealth consultations, while interdisciplinary clinical teams can coordinate and develop the best courses of care for patients. The system in the auditorium will support focused workshops, training seminars, symposia and other events throughout the year with a variety of audience sizes.  The Polycom HDX Media Center 8000 Series systems will be used in the intake and evaluation suites where incoming patients are interviewed and evaluated by medical professionals.
Visit www.polycom.com.
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Toshiba

Columbia Southern University saves with Toshiba VoIP system
Toshiba America Information Systems Inc., Telecommunication Systems Division Strata CIX1200 VoIP business telephone system brings reliability, IP call center, and - for Columbia Southern University (CSU) - $110,000 in cost savings.  CSU is one of the nation’s first completely online universities and is dedicated to meeting the demand for alternatives to the traditional university experience. Installed by Southeastern Telephone, CSU has a Toshiba VoIP business telephone system that includes a Strata CIX1200 IP business telephone system with 400 ports, two remote fiber cabinets, and 275 Toshiba IP telephones and 150 digital telephones.  It also has Toshiba’s Strata Media Application Server (MAS) virtualized to run the Network eManager on-site/remote management tool, Strata ACD IP contact center solution with more than 200 agents using the Strata Call Manager application in 13 ACD groups, TASKE contact center reporting solution, and Toshiba Unified Messaging. CSU’s cost savings include: $100,000 savings by migrating from an older Toshiba Strata DK424i system, which allowed them to reuse existing station and telephone cards as well as digital telephones; and $10,000 continual annual savings by performing routine maintenance themselves, eliminating service calls.
Visit www.telecom.toshiba.com.
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