Upcoming Meeting Notice


SAVE THE DATE:

MINNEAPOLIS REGIONAL MEETING AND RECEPTION
SEPTEMBER 22, 2010
Le Meridien Chambers Minneapolis Hotel, Rooftop Lounge – Minneapolis, MN

TAMPA REGIONAL MEETING AND RECEPTION
OCTOBER 21, 2010
Maggiano’s Little Italy - Tampa, FL

(Click here for more information.)

NATD new members
Meet the new members
Avaya
Call center
Cisco
Mitel
People
ShoreTel conference news

NATD new members

The following new members were voted into the NATD in June:
Atlantel Inc.  -  Atlanta, GA  -  Glen Murer
Continuant  -  Fife, WA  -  Bruce Shelby
Parcel Insurance Plan  -  St. Louis, MO  -  Lisa Lash
Sun Valley Communications  -  Scottsdale, AZ  -  Melody McKay
Wholesale Telecom Inc.  -  St. Louis, MO  -  Tom Ortbal, Jr.
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Meet the new members

Parcel Insurance Plan
Parcel Insurance Plan (PIP) offers a 50% discount on shipping insurance rates compared to declared value with UPS, FedEx, USPS, and most other carriers. In business since 1966, PIP provides unmatched experience and stability.  All PIP policies are underwritten by "A" rated Fireman's Fund.  PIP is a wholly owned subsidiary of Brown & Brown Insurance, the world's 7th largest insurance brokerage.  Electronic reporting options are available and claims are paid within 7 days of receipt. 
Visit www.pipinsure.com to learn how you can save!


Wholesale Telecom Inc.
Wholesale Telecom Inc. was started in 1997 by lifelong friends Tom Ortbal and Tim Clancy. After 20 combined years working for others in the secondary telecom industry, Tom and Tim decided to branch out on their own. In 2005 WTI's continued growth forced them to move into their current 16,000 square foot state-of-the-art facility. WTI currently employs a staff of over thirty sales, technical, and office professionals that provide excellent service to over 3000 satisfied customers.
Visit www.wholesaletele.com for more information on our services and products.


Sun Valley Communications
Sun Valley Communications. The name may be new to you but who we are won’t be. Melody McKay, President and Monica Shaw, VP of Sales, saw a unique business model opportunity launching SVC in 2010. Leveraging powerful data systems, coupled with the highest standards of customer service, the latest & legacy products, technical staff and a unique distribution network they created a true 21st century business. For Avaya, Nortel, Cisco, well the list goes on. For design, sales, repair, that list goes on too. A better way to say it rather than boring you with lists is like this: Call SVC “We cannot wait to talk®
Visit www.sunvalleycom.com.
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Avaya

Avaya adds Nortel technology to contact center software
Avaya is overhauling its contact center software with features designed to boost productivity and also to demonstrate that the company is brimming with innovation it hopes will attract new customers, and keep those it acquired along with Nortel's enterprise division. The big new offering is Avaya Aura Contact Center that mixes Nortel Contact Center features with Avaya's main SIP communications server Avaya Aura. The result is a SIP-based contact center designed to let call agents find out how the customer is connected, phone, instant messaging, SMS, email and so on, and the customer's history with the contact center. An upgrade to Avaya IQ contact-center analytics software adds full reporting capabilities that until now were exclusively in Avaya's Call Management System. Before, customers that wanted both analytics and reporting had to buy both products. Avaya has also added interactive voice response capabilities from Nortel into its Voice Portal and renamed the product Experience Portal.
Visit www.avaya.com.
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Call center

Indosoft call center software Q-Suite accelerates productivity
Indosoft, Inc. announced that Orinoco Call Center has successfully deployed Indosoft Q-Suite call center ACD software to improve the performance of its contact center technology platform and enhance its call center service offerings. Orinoco Call Center has increased productivity by using Q-Suite ACD software, which includes easy-to-use, built-in tools like Script Builder and Dialplan Builder to setup and manage all contact center operations. The deployment provided an out of the box, feature-rich contact center technology platform for Asterisk that can scale with growth. The powerful call center ACD software for Asterisk telephony, geared towards medium and large call centers, is capable of scaling to multiple Asterisk servers and eases setup and management tasks for all contact center operations.
Visit www.indosoft.com.
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Cisco

Cisco delivers hosted collaboration
Cisco announced the availability of the Cisco Hosted Collaboration Solution, an offering that allows partners to provide a wide range of Cisco collaboration applications to their customers, via the cloud, using an “as a service” model. The solution gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations. It is designed to be run from partner data centers. The Cisco Hosted Collaboration Solution is optimized for delivery by the Cisco Unified Computing System, part of the Cisco Unified Service Delivery solution. Cisco Unified Service Delivery combines the power of the datacenter with the power of the network to transform service delivery and build the foundation for cloud services. Partners can purchase the Cisco Hosted Collaboration Solution from Cisco and then license use of the applications within that solution to multiple customers through a subscription-based service.
Visit www.cisco.com.
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Mitel

Mitel and Telstra expand partnership to deliver Mitel portfolio to customers
Mitel announced it has signed a direct partnership agreement with Telstra, Australia’s leading telecommunications and information services company. Mitel will expand its longstanding relationship with Telstra and provide its customers with access to Mitel’s portfolio of scalable unified communication solutions, including its line of software, applications and hardware offerings. As Mitel’s first Premiere Solution Provider in Australia, Telstra is now able to bundle Mitel offerings to customers via both direct and indirect channel options. Since the partnership was first established in 2006, Mitel and Telstra have previously offered Mitel’s voice solutions, which include the Mitel 3300 IP Communications Platform (ICP), a highly scalable and easy-to-use voice communications IP-PBX platform, and its complementary suite of applications. With this new partnership capability Mitel and Telstra are now poised to offer businesses expanded capabilities for their communication needs.
Visit www.mitel.com.
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People

Cory Communications hires telecom industry veteran Joseph W. Ragone
Cory Communications announces the addition of Joseph W. Ragone as Senior Sales Executive, effective July 6.  In this role, Mr. Ragone will oversee new customer acquisition and business development, with a focus on the SMB market and expanding Cory’s medical, legal and banking sectors. Prior to joining Cory Communications, Mr. Ragone owned Trinity Companies, a commercial contractor specializing in voice and data installations.  Earlier in his career he was a partner in Telecorp, a Woodbury, N.J.-based vendor and installer of voice and data services, and branch manager of Atlantic Lucent Technologies (formally AT&T) in King of Prussia, Pa.  Mr. Ragone resides in Sewell, N.J., with his wife and three children. Founded in 2001 by industry veteran Jack Zoblin, Cory Communications works with business clients to address virtually all of their telecommunications needs.
Visit www.corycommunications.com.
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ShoreTel conference news

Engage Suite optimized for ShoreTel
TelStrat announced the ShoreTel compatible version of its Engage Contact Center Suite. Engage Suite blends full-featured voice and screen recording; intuitive agent coaching, e-learning, and performance evaluation; sophisticated workforce forecasting and scheduling; and advanced speech analytics. It addresses each major aspect of contact center operations. Designed to benefit any ‘center of contact,’ Engage Suite is ideal whether used by a large telemarketing firm or a small company’s support staff. A key component of the suite, Engage Record, offers ShoreTel customers the ability to record phone conversations on any analog, digital, VoIP or mobile phones with full integration with ShoreWare Core Software v.10.1 or later. The product supports call recording via ShoreTel’s native TAPI/WAV technology or TelStrat’s innovative T-SPAN architecture.
Visit www.shoretel.com.
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