Upcoming Meeting Notice:

2011 USA FALL RECEPTION
September 14, 2011
Boston, MA

2011 EUROPEAN FALL CONFERENCE
October 26 - 28, 2011
Hamburg, Germany

(Click here for more information.)

Meet the new members
Avaya
Awards
Cloud
Market
NEC
People
Reseller
SIP
Software

Meet the new members

ROUND2 INC.
ROUND2 INC. is a leading eRecycling service provider offering a wide range of integrated asset disposition and technology recovery and recycling solutions.  Founded in 2005, ROUND2’s innovative solutions allow clients to better manage their end-of-life asset retirement process, technology rotation and data security requirements, while maximizing economic returns.  ROUND2 is an R2 Certified, ISO 9001: 2008, ISO 14001: 2004, and OHSAS 18001: 2007 registered company. 
Visit www.ROUND2.net.
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Avaya

Exceptional Innovation's Life|point InTouch phone solution now rated "Avaya Compliant"
Exceptional Innovation announced that its Life|point InTouch phone is compliant with key IP telephony solutions from Avaya Inc.  The Life|point InTouch is a full-featured, two-line VoIP touchscreen telephone that installs easily on Power-over-Ethernet IP networks and helps businesses implement advanced VoIP phone features and associated services. Offering a full-color screen and a customizable user interface, the InTouch phone has been compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager and Avaya Aura Session Manager. Exceptional Innovation is a Gold member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
Visit www.life-ware.com and www.avaya.com/devconnect.
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Awards

ISI Telemanagement Solutions receives 2010 Communications Solutions Product of the Year Award
ISI Telemanagement Solutions, Inc. announced that TMC, a global, integrated media company, has named Infortel Select Carrier Call Matching as a recipient of the 2010 Communications Solutions Product of the Year Award. Infortel Select is a leading call accounting and telecom usage management solution used by thousands of organizations to assist with the reporting and management of telecom costs. Carrier Call Matching is a unique feature of Infortel Select that enables customers to quickly and accurately compare the invoices they receive from their telecom carriers to actual Call Detail Records from their PBX or VoIP server. The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2009 through March 2010 were chosen as winners of the Communications Solutions Product of the Year Award.
Visit www.isi-info.com and www.tmcnet.com.
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Cloud

Telesphere announces availability of cloud-based VideoConnect
Telesphere announced commercial availability of VideoConnect – a cloud-based, CapEx-free videoconferencing solution for business powered by BroadSoft’s BroadCloud Video, a hosted, enterprise-grade videoconferencing service incorporating the Polycom UC Intelligent Core software platform and open standards-based video collaboration solutions along with CounterPath’s Bria softphones. In packaging together the combined capabilities of BroadCloud Video, CounterPath and Polycom, Telesphere now offers businesses of any size cost-effective, enterprise-grade videoconferencing that employees can connect to ranging from room telepresence environments, desktops and the rapidly expanding user base of video-ready smartphones and tablet devices. By using the BroadCloud Video call-bridging technology that is powered by the Polycom UC Intelligent Core software platform, Telesphere’s VideoConnect offers support for up to 12 simultaneous meeting participants across various videoconferencing platforms, endpoints and protocols during a single HD videoconference. This protocol- and vendor-agnostic approach allows participants using a wide variety of room-based videoconferencing systems, videophones and softphones to all see, talk with and hear one another immediately, offering businesses a range of choices at an affordable and predictable monthly subscription rate.
Visit http://www.telesphere.com/videoconnect.html.
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Market

Small business wireline voice spending to approach $16 billion by 2015, says In-Stat
In the US, small business (5 to 99 employees) accounts for around half the GDP and more than half the employment.  Not only do they employ a significant number of workers they also spend in a similar ratio.  According to new In-Stat research, by 2015 small business spending on wireline voice services will approach $16 billion, which represents nearly 50% of all spending in this category. Some additional data points include:

• In small business, the hospitality and food vertical will spend the most on wireline voice services, reaching $2 billion by 2012.

• Total toll-free service expenditures will increase by $134 million over the 5-year forecast period.

• Enterprise spending in the government segment will reach $4.7 billion by 2015.

• SOHO will spend $267 million on other services in 2015, which includes audio-conferencing services, outbound calling services, and pre-paid calling.

The In-Stat research, US Business Spending by Size of Business and Vertical, 2010–2015: Wireline Voice Services provides forecasts of US business wireline voice services spending for the 2010–2015 period with detailed segmentation by product category, size of business, and vertical market. 
Visit www.in-stat.com.
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NEC

NEC UNIVERGE SV8000 series communications servers get Skype Connect certified
NEC Corporation of America (NEC) announced it has certified its UNIVERGE SV8000 Series Communications Servers with Skype Connect, a business solution that can enable companies to save on monthly communications costs and connect employees with the global Skype community.  NEC’s award-winning UNIVERGE SV8000 Series Communications Servers can provide companies of all sizes reliable IP telephony and other unified communications features, which give employees tools like presence and messaging to become more productive. To obtain interoperability certification with Skype Connect, NEC’s products were tested by an independent firm, tekVizion Labs. NEC continues to certify its SIP-enabled UNIVERGE communications solutions with solutions, such as Skype Connect, that can offer its business customers cost savings.
Visit www.necam.com.
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People

TouchTone appoints Ken McCormack as VP of Sales and Marketing
TouchTone Communications appoints 20 year telecom veteran Ken McCormack as new Vice President of Sales and Marketing. In his new position McCormack will manage, oversee, and help to develop TouchTone’s retail and wholesale sales divisions. McCormack has two decades of industry experience, most recently as Senior Vice President of Sales and Marketing at Zone Telecom. During his time at Zone, he played an instrumental part in the company’s growth, helped to drive sales, and also provided strategic leadership and counsel. Previous to Zone, McCormack held the position of Regional Vice President for the northeast region at Global Crossing Communications. In his role, he was responsible for five sales offices where he managed everything from sales to provisioning.
Visit www.touchtone.net.
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Reseller

MicroAge becomes a certified Inova Solutions reseller
Inova Solutions announced a new reseller partnership with MicroAge.   As a certified Inova Solutions reseller, MicroAge is increasing the Inova Solutions footprint and bringing Inova’s call center solutions to a wider array of customers. MicroAge is reselling Inova Solutions’ full call center reporting product suite, which starts with Inova LightLink middleware.  LightLink hooks into the center’s automatic call distributor and other internal databases to extract data and prepare it for display.  Data is then intelligently displayed on Inova Solutions’ product suite which includes call center digital signage, LED wallboards, agent desktop applications, and custom web dashboards. MicroAge has a long history of providing customers with a competitive advantage by delivering expert technology advice and proven IT solutions.  Both MicroAge and Inova Solutions focus on collaborating with customers to provide the right solutions, at the right price, at the right time.
Visit www.inovasolutions.com/call-center-reporting and www.microage.com.
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SIP

Jazinga integrates with MegaPath services
Jazinga announced the completion of comprehensive testing and certification between Jazinga’s Unity 2000 IP PBX and MegaPath’s Integrated Voice SIP trunking service. As a result, resellers serving small businesses can offer a seamless VoIP solution that delivers significant cost savings and extensive and reliable business feature sets, along with exceptional customer service. The integration of MegaPath’s SIP trunking service and Jazinga’s system allows small businesses to maximize their communications potential and ramp their approach to providing excellent customer service. Jazinga’s Unity system exists to both ease the affordability of owning and operating a business-class communication system as well as to provide the functional and flexible needs of the modern-day business owner/operator. Capabilities including a wizard-driven install setup, auto-discovering and configuring of a broad range of leading SIP telephones, distinctive ringing, and nested auto-attendants help the small business owner keep up with the pace and challenge of doing business today.
Visit www.jazinga.com and www.megapath.com.
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Software

Lynden Aged Care improves staff and resident communications with Amcom
Amcom Software, Inc. announced that Lynden Aged Care, a not-for-profit aged care provider in Camberwell, Victoria, has improved the way their staff communicate with one another as well as with residents using Amcom Software’s Commtech Messenger middleware. The solution from Commtech Wireless, a division of Amcom Software, sends alerts from Lynden’s nurse call systems directly to the correct staff member. Rather than caregivers spending time locating staff around the facility, Commtech Messenger allows Lynden to specify which staff members should receive each notification and the type of communication device the caregiver is using. Caregivers can communicate with residents via the connection between the caregiver’s Vocera communication badges and the nurse call system’s in-room speakers, allowing residents to be in touch with caregivers faster and reducing the need for nurses to make extra trips. In addition, the facility began using AeroScout Wi-Fi RFID solutions, which enable the tracking and monitoring of the location of residents wearing AeroScout tags. Managers use Commtech Messenger’s reporting functionality to monitor details about all notifications sent, including which staff member responded to an alert and when. This is beneficial for monitoring staff efficiency and ensures accountability.
Visit www.amcomsoftware.com.au.
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